# AI customer support that answers "where is my order?" all day > An AI customer support employee answers order, delivery, return and service questions on WhatsApp, email and calls. It looks up the order in your system, raises tickets with the details filled in and hands complaints to your team. It suits D2C brands, online stores and cloud kitchens that answer the same questions daily. Setup fee plus monthly fee. - Page: https://www.brandbakery.tech/ai-employees/customer-support - Last updated: 2026-10-20 Breadcrumb: [Home](https://www.brandbakery.tech/) > [AI Employees](https://www.brandbakery.tech/ai-employees) > AI customer support Planned for a later wave. ## Suits - D2C brands and online stores - Restaurants and cloud kitchens - Subscription and service businesses ## What it does - Answers order status, delivery, return and service questions - Looks up the order or booking in your system before it replies - Raises a ticket with the order details and photos already attached - Hands complaints and exceptions to a person, with the full conversation - Checks in after the issue is solved - Flags the questions that keep coming back, so you can fix the cause ## Channels - WhatsApp Business API - Email - Phone calls - Your order or ticketing system ## When it hands over to a person - A customer is upset or asks for a person - A refund or replacement is above the limit you set - The issue is outside your approved answers ## An example day An illustration of a typical day, not client results. - **9:00 am.** Overnight WhatsApps are waiting. The employee checks each order in your system and replies with the courier status and tracking link. - **12:30 pm.** A customer sends a photo of a leaking bottle. The employee raises a ticket with the order details and photo, and tells the customer when your team will reply. - **4:00 pm.** A customer asks to return a pair of shoes. The request is inside your return rules, so the employee books the pickup and confirms it on WhatsApp. - **8:00 pm.** The day's write-up lands: questions answered, tickets raised, and the question that came up most. ## Related services - [AI chatbots and website assistants](https://www.brandbakery.tech/services/automation/ai-chatbots): An assistant that answers from your own material and passes the rest to a person. - [WhatsApp Business API marketing](https://www.brandbakery.tech/services/automation/whatsapp-marketing): Reach customers on the app they open all day, with their permission and a person behind it. ## Pricing A one-time build fee plus a monthly fee. Weigh it against the salary of the person you would otherwise hire, not against a chatbot subscription. Pricing is shared after a short call. ## Questions ### Can it process refunds? Only inside the refund rules you write down. Anything beyond them goes to a person on your team. ### How does it know our policies? We train it on your return policy, FAQs and past conversations, and you test and approve its answers before it goes live. ### Can it see our orders? Yes, once we connect it to your store, order or ticketing system, with permissions you control. ### What if a customer is angry? It stays polite, apologises where that is right and hands over to a person with the full conversation, so the customer never has to repeat themselves. ## Start Ask for this AI employee at https://www.brandbakery.tech/contact. --- Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/ai-employees/customer-support; the site index for language models is https://www.brandbakery.tech/llms.txt.