# A car service booked on WhatsApp, with pickup and the estimate

> A car owner asks for a service slot. The AI receptionist reads the last job card, books the bay, arranges pickup and shares the workshop’s standard estimate.

- Page: https://www.brandbakery.tech/demos/at-work/car-service-booking-whatsapp
- Last updated: 2026-10-22

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Demo business, not a client. Sharma Motor Works, Jaipur is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI receptionist
- **Channel:** WhatsApp
- **Language:** Hinglish
- **The number it moves:** Service bookings from WhatsApp

## The situation

The service advisor answers the phone, talks to customers at the counter and updates job cards, all at once. WhatsApp messages wait for hours.

## The replay

- [9:15 am] **Car owner:** Swift ki servicing karwani hai, is hafte ho jayegi? (I need my Swift serviced. Can it be done this week?)
- [9:15 am] **AI employee:** Namaste, main Sharma Motor Works ki AI receptionist hoon. Aapki gaadi ka number bata dijiye, main pichhli service dekh leti hoon. (Hello, I am the AI receptionist at Sharma Motor Works. Please share your car number and I will check the last service.)
- [9:17 am] **Car owner:** RJ14 ••• 4421
- [09:17] Last job card: 14 Apr, 30,200 km, periodic service. Due now: 40,000 km service. Demo data.
- [9:18 am] **AI employee:** Pichhli service April mein 30,200 km par hui thi, ab 40,000 km wali due hai. Workshop ke rate card ke hisaab se estimate ₹5,800 hai, parts badalne pade toh advisor pehle aapse poochhenge. Thursday ya Saturday? (The last service was in April at 30,200 km, so the 40,000 km service is due. The workshop rate card estimate is ₹5,800; if parts need changing, the advisor will ask you first. Thursday or Saturday?)
- [9:20 am] **Car owner:** Saturday. Ghar se utha loge? (Saturday. Can you pick it up from home?)
- [9:20 am] **AI employee:** Haan, pickup aur drop free hai 8 km tak. Saturday 24 Oct, subah 9 baje pickup, shaam 6 tak wapas. Address bhej dijiye. (Yes, pickup and drop are free within 8 km. Saturday 24 Oct, pickup at 9 am, back by 6 pm. Please send the address.)
- [09:22] Bay 3 booked Sat 09:30. Driver Ramesh: pickup 09:00. Advisor to call before any extra part. (handed to a person)

## What the business has

- The customer is booked before calling the next workshop.
- The advisor starts the job knowing the car’s history.
- Extra parts always go through a call with the customer.

## The rules

- Says it is an AI in its first message.
- Estimates only from the workshop’s rate card.
- Never approves extra work or parts on the customer’s behalf.

A demo call doing the same kind of job: https://www.brandbakery.tech/demos/auto-service-part-delay

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/car-service-booking-whatsapp; the site index for language models is https://www.brandbakery.tech/llms.txt.