# A cancelled slot offered to the waitlist and filled in eleven minutes

> A patient cancels the 4 pm slot on WhatsApp. The AI receptionist offers it to the patients waiting for an earlier date, one by one, and updates the book when someone takes it.

- Page: https://www.brandbakery.tech/demos/at-work/clinic-cancellation-fills-from-waitlist
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [At work](https://www.brandbakery.tech/demos/at-work) > Receptionist

Demo business, not a client. Arogya Physiotherapy Centre, Pune is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI receptionist
- **Channel:** WhatsApp
- **Language:** English + Marathi
- **The number it moves:** Cancelled slots refilled the same day

## The situation

Cancellations leave holes in the doctor’s day while other patients wait a week. Calling the waitlist by hand takes the desk off the phone for half an hour.

## The replay

- [11:02 am] **Mr Deshpande:** Need to cancel today’s 4 pm, sorry. Office meeting.
- [11:02 am] **AI employee:** No problem, Mr Deshpande. I’m the centre’s AI receptionist and have cancelled it. Would Monday 26 Oct at 4 pm suit you instead?
- [11:05 am] **Mr Deshpande:** Monday works.
- [11:05] Moved: Deshpande to Mon 26 Oct 16:00. Today 16:00 is free. 3 patients on the waitlist for an earlier slot.
- [11:06 am] **AI employee:** Namaskar Ms Kulkarni, I’m the AI receptionist at Arogya Physiotherapy. You asked for an earlier slot. Today 4 pm with Dr Patil has opened. Would you like it? (Hello Ms Kulkarni, I am the AI receptionist at Arogya Physiotherapy. You asked for an earlier slot. Today 4 pm with Dr Patil has opened. Would you like it?)
- [11:13 am] **Ms Kulkarni:** Ho, chalel! Thank you. (Yes, that works! Thank you.)
- [11:13 am] **AI employee:** Booked: today 4 pm with Dr Patil. Your Tuesday slot is released for someone else. See you at 4.
- [11:13] Filled: Kulkarni at 16:00 today. Her Tue 27 Oct 12:00 slot offered to the next patient on the list.

## What the business has

- The cancelled hour is filled the same morning.
- The patient who cancelled is rebooked, not lost.
- The desk never picked up the phone.

## The rules

- Says it is an AI in its first message to each patient.
- Appointment messages only: no health tips, no packages, no promotions.
- Offers slots in waitlist order, one patient at a time.

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/clinic-cancellation-fills-from-waitlist; the site index for language models is https://www.brandbakery.tech/llms.txt.