# A home sample collection booked on WhatsApp, with the fasting note

> A family member messages a lab for a home collection. The AI receptionist books the slot, sends the lab’s own preparation note and confirms the address.

- Page: https://www.brandbakery.tech/demos/at-work/diagnostics-lab-home-collection-whatsapp
- Last updated: 2026-10-22

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Demo business, not a client. Sanjeevani Diagnostics, Indore is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI receptionist
- **Channel:** WhatsApp
- **Language:** Hinglish
- **The number it moves:** Home collections booked from WhatsApp

## The situation

The lab’s phone line is busy every morning from 7 to 10. Messages pile up on WhatsApp and some patients go elsewhere before anyone replies.

## The replay

- [7:12 am] **Customer:** Papa ka sugar test karwana hai, ghar se sample le sakte ho? (I need a sugar test for my father. Can you collect the sample at home?)
- [7:12 am] **AI employee:** Ji haan. Main Sanjeevani Diagnostics ki AI receptionist hoon. Doctor ki parchi mein kaunsa test likha hai? Photo bhej sakte hain. (Yes. I am the AI receptionist at Sanjeevani Diagnostics. Which test is written on the doctor’s prescription? You can send a photo.)
- [7:14 am] **Customer:** [Photo of prescription] Fasting sugar aur HbA1c. ([Photo of prescription] Fasting sugar and HbA1c.)
- [7:14 am] **AI employee:** Kal subah 7:00 se 7:30 ka slot khaali hai. Lab ke instruction sheet ke hisaab se fasting sugar ke liye 8 se 10 ghante kuch na khaayein, paani pee sakte hain. Address bata dijiye. (Tomorrow 7:00 to 7:30 am is free. The lab’s instruction sheet says 8 to 10 hours with no food before a fasting sugar test; water is fine. Please share the address.)
- [7:16 am] **Customer:** 14 Saket Nagar, near the Hanuman mandir.
- [7:16 am] **AI employee:** Booked for Fri 23 Oct, 7:00 to 7:30 am at 14 Saket Nagar. The phlebotomist will call 15 minutes before. Charges are as per the lab’s rate card, ₹650 for both tests, paid on collection. Demo data.
- [07:16:22] Home collection booked: Fri 7:00 am, Saket Nagar route. Prescription photo attached to the booking.
- [07:16:23] Phlebotomist roster updated. Reminder set for Thu 8 pm with the fasting note.

## What the business has

- A morning-rush message is answered in seconds.
- The booking carries the prescription photo, so the right tests are drawn.
- The fasting note goes out the evening before, from the lab’s own sheet.

## The rules

- Says it is an AI in its first message.
- Preparation notes come only from the lab’s instruction sheet. No reading of reports, no medical advice.
- Rates only from the lab’s rate card. No offers or packages pushed.

A demo call doing the same kind of job: https://www.brandbakery.tech/demos/lab-home-collection-tamil

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/diagnostics-lab-home-collection-whatsapp; the site index for language models is https://www.brandbakery.tech/llms.txt.