# A retailer reorders on WhatsApp, and a sales order waits in Tally for approval

> A retailer sends a voice note with a reorder. The AI back-office employee reads it, checks stock in Tally, suggests a substitute for what is short, and drafts the sales order.

- Page: https://www.brandbakery.tech/demos/at-work/distributor-retailer-reorder-whatsapp
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [At work](https://www.brandbakery.tech/demos/at-work) > Back-office

Demo business, not a client. Mahavir Traders, Ludhiana is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI back-office
- **Channel:** WhatsApp + Tally
- **Language:** Hinglish
- **The number it moves:** Reorders entered without a typing error

## The situation

Reorders arrive as voice notes and photos of handwritten lists. Someone types them into Tally at night, and mistakes reach the retailer as short supply.

## The replay

- [5:10 pm] **Mr Sharma:** [Voice note] Pichhli baar wala order repeat kar do, bas Parle-G 10 carton extra. ([Voice note] Repeat the last order, just 10 extra cartons of Parle-G.)
- [5:11 pm] **AI employee:** Namaste Sharma ji, main Mahavir Traders ki AI assistant hoon. Last order (12 Oct) repeat plus 10 carton Parle-G. Ek item, Tata Salt 1 kg, abhi 20 ki jagah 12 bag hi stock mein hai. Baaki 8 Aashirvaad salt de doon? (Hello Sharma ji, I am Mahavir Traders’ AI assistant. Last order (12 Oct) repeated plus 10 cartons of Parle-G. One item, Tata Salt 1 kg, has only 12 bags in stock instead of 20. Shall I send Aashirvaad salt for the other 8?)
- [5:14 pm] **Mr Sharma:** Haan chalega. (Yes, fine.)
- [SO-2210-087 · Sharma Kirana (Demo data)] Built from the 12 Oct order with today’s changes. Lines: 18 items; Parle-G: 30 cartons (20 + 10 extra); Tata Salt 1 kg: 12 bags (stock limit); Aashirvaad Salt 1 kg: 8 bags (substitute, agreed); Value: ₹61,450 before GST; Credit check: Within limit; no overdue bills.
- [Sent to the owner for approval] Approve to post the order in Tally and add it to tomorrow’s 8 am van route. (handed to a person)
- [5:15 pm] **AI employee:** Order ready. It goes on tomorrow morning’s van once our team approves it. I’ll send the bill when it is dispatched.

## What the business has

- A voice note becomes a correct sales order in minutes.
- Short stock is handled with the retailer before dispatch.
- Credit is checked before the order is approved.

## The rules

- Says it is an AI in its first message.
- Substitutes only with the retailer’s okay.
- Orders post in Tally only after a person approves them.

A demo call doing the same kind of job: https://www.brandbakery.tech/demos/distributor-credit-hold

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

Hindi edition: https://www.brandbakery.tech/hi/demos/at-work/distributor-retailer-reorder-whatsapp

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/distributor-retailer-reorder-whatsapp; the site index for language models is https://www.brandbakery.tech/llms.txt.