# A new patient calls the clinic at 9 pm and leaves with a booked slot

> The front desk has gone home. The AI receptionist answers in Hindi, books the first slot tomorrow, sends the address and fee on WhatsApp, and leaves every medical question to the doctor.

- Page: https://www.brandbakery.tech/demos/at-work/ent-clinic-evening-call-new-patient-booking
- Last updated: 2026-10-22

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Demo business, not a client. Swasthya ENT Clinic, Indore is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI receptionist
- **Channel:** Phone + WhatsApp
- **Language:** Hindi
- **The number it moves:** After-hours calls turned into appointments

## The situation

Evening calls go unanswered after 8 pm. A patient who can’t get through usually books with the next clinic on the map.

## The replay

- [00:00] **AI employee:** Namaste, Swasthya ENT Clinic. Main clinic ki AI receptionist hoon. Appointment book karne mein madad kar sakti hoon. (Hello, Swasthya ENT Clinic. I am the clinic’s AI receptionist. I can help you book an appointment.)
- [00:06] **Caller:** Do din se kaan mein dard hai. Kal dikha sakte hain? Koi dawai le loon? (My ear has hurt for two days. Can I see the doctor tomorrow? Should I take some medicine?)
- [00:11] **AI employee:** Dawai ke baare mein main salah nahi de sakti, woh doctor hi batayenge. Agar dard bahut tez hai ya bukhar hai, toh abhi nazdeeki hospital jaiye. Kal Dr Joshi ke paas 10 baje aur 11:30 khaali hain. (I can’t advise on medicine; only the doctor can. If the pain is severe or you have a fever, please go to the nearest hospital now. Tomorrow Dr Joshi has 10 am and 11:30 free.) (handed to a person)
- [00:24] **Caller:** 10 baje theek hai. Naam Sunita Verma. (10 am is fine. The name is Sunita Verma.)
- [21:04] New patient: Sunita Verma, Fri 23 Oct 10:00, Dr Joshi. Reason: ear pain (patient’s words).
- [9:05 pm] **AI employee:** Booked: Fri 23 Oct, 10 am with Dr Joshi. Consultation ₹600 as per the clinic’s fee list. Address and map pin attached. Reply 2 to move the slot.
- [21:05] Reminder set for Fri 8 am. Front desk sees the booking at opening.

## What the business has

- The evening caller is booked before trying another clinic.
- The front desk opens to the booking, the reason in the patient’s words and the reminder already set.
- The patient has the fee and the address in writing.

## The rules

- Says it is an AI in its first line.
- No medical advice, no medicine names. Urgent symptoms are pointed to a hospital.
- Fees only from the clinic’s fee list. No offers or promotions.

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/ent-clinic-evening-call-new-patient-booking; the site index for language models is https://www.brandbakery.tech/llms.txt.