# The day-before reminder that moves one patient and fills the slot

> The AI receptionist reminds tomorrow’s patients. One can’t come, so it moves her to Friday and offers the freed slot to the next person on the waitlist.

- Page: https://www.brandbakery.tech/demos/at-work/eye-clinic-reminder-and-reschedule
- Last updated: 2026-10-22

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Demo business, not a client. Drishti Eye Clinic, Nashik is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI receptionist
- **Channel:** WhatsApp
- **Language:** Hinglish
- **The number it moves:** No-shows a week

## The situation

No-shows leave the doctor idle and the waitlist unhappy. The front desk has no time to call every patient the evening before.

## The replay

- [18:00] 24 reminders sent on the approved utility template for tomorrow’s OPD. Demo data.
- [6:00 pm] **AI employee:** Namaste Sunita ji, main Drishti Eye Clinic ki AI receptionist hoon. Kal subah 10:15 baje Dr Kulkarni ke saath aapka appointment hai. Aa payengi? YES ya CHANGE likhiye. (Hello Sunita ji, I am the AI receptionist at Drishti Eye Clinic. You have an appointment with Dr Kulkarni tomorrow at 10:15 am. Can you come? Reply YES or CHANGE.)
- [6:20 pm] **Patient:** CHANGE. Kal beti ki school meeting hai. (CHANGE. My daughter has a school meeting tomorrow.)
- [6:20 pm] **AI employee:** Koi baat nahi. Friday 11:00 ya Saturday 9:30, kaunsa theek rahega? (No problem. Friday 11:00 or Saturday 9:30, which works?)
- [6:22 pm] **Patient:** Friday 11.
- [18:22] Sunita moved to Fri 11:00. Thu 10:15 is free.
- [18:23] Freed slot offered to the first patient on the waitlist. Accepted at 18:31. (handed to a person)

## What the business has

- The patient is moved in two messages.
- The empty slot goes to someone who was waiting.
- The doctor’s list for tomorrow is confirmed the evening before.

## The rules

- Says it is an AI in its first message.
- Appointment service only: no health advice, offers or promotion, under the NMC guidelines of 6 Oct 2026.
- Messages only patients who booked, on approved templates.

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/eye-clinic-reminder-and-reschedule; the site index for language models is https://www.brandbakery.tech/llms.txt.