# A COD order confirmed on WhatsApp before it ships, with the address fixed

> A cash-on-delivery order arrives with a vague address. The AI assistant confirms the order, fixes the landmark and offers a UPI link, so the parcel doesn’t come back as RTO.

- Page: https://www.brandbakery.tech/demos/at-work/online-seller-cod-order-confirmation
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [At work](https://www.brandbakery.tech/demos/at-work) > Sales executive

Demo business, not a client. Kesar Kitchenware, Surat is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI sales executive
- **Channel:** WhatsApp
- **Language:** Hinglish
- **The number it moves:** COD orders confirmed before dispatch

## The situation

COD orders that are never confirmed come back as returns, and every return costs two-way shipping. This customer opted in to WhatsApp updates at checkout.

## The replay

- [15:30:02] New COD order #4471: steel kadhai set, ₹1,899. Address: “near bus stand, Navsari”. Demo data.
- [15:30:05] Address score low: no house number or landmark. Confirmation started.
- [3:30 pm] **AI employee:** Namaste! Main Kesar Kitchenware ki AI assistant hoon. Aapka order #4471, steel kadhai set ₹1,899, cash on delivery. Kya yeh order confirm hai? (Hello! I am Kesar Kitchenware’s AI assistant. Your order #4471, steel kadhai set ₹1,899, cash on delivery. Is this order confirmed?)
- [3:34 pm] **Customer:** Haan confirm. (Yes, confirmed.)
- [3:34 pm] **AI employee:** Dhanyavaad. Courier ko ghar dhoondne mein dikkat na ho, isliye ghar ka number aur ek landmark bata dijiye. (Thank you. So the courier can find you, please share the house number and a landmark.)
- [3:36 pm] **Customer:** B-12 Shanti Society, bus stand ke peeche, Sai mandir ke saamne. (B-12 Shanti Society, behind the bus stand, opposite the Sai temple.)
- [3:36 pm] **AI employee:** Updated. If you like, you can pay now on UPI and skip cash at the door. Here is the store’s payment link. Otherwise pay the courier as planned. Expected delivery: Mon 26 Oct.
- [15:36:30] Order #4471 confirmed. Address updated with landmark. Label printed for pickup at 6 pm.

## What the business has

- The order is confirmed before it is packed.
- The courier gets an address it can actually find.
- The customer gets a choice to prepay, with no pressure.

## The rules

- Says it is an AI in its first message.
- Messages only customers who opted in at checkout, through approved templates.
- Payment only through the store’s own link.

A demo call doing the same kind of job: https://www.brandbakery.tech/demos/d2c-cod-complaint

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

Hindi edition: https://www.brandbakery.tech/hi/demos/at-work/online-seller-cod-order-confirmation

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/online-seller-cod-order-confirmation; the site index for language models is https://www.brandbakery.tech/llms.txt.