# A failed delivery saved before the parcel goes back

> The courier marks “customer not available”. The AI support assistant messages the buyer within minutes, gets a better time and landmark, and books the reattempt before the parcel is returned.

- Page: https://www.brandbakery.tech/demos/at-work/online-seller-failed-delivery-reattempt
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [At work](https://www.brandbakery.tech/demos/at-work) > Customer support

Demo business, not a client. Kesar Kitchenware, Surat is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI customer support
- **Channel:** Courier panel + WhatsApp
- **Language:** Hinglish
- **The number it moves:** COD parcels returned (RTO)

## The situation

Every returned COD parcel costs two-way shipping. Most failed deliveries are a wrong landmark or a buyer who was at work.

## The replay

- [13:40] Failed delivery: order #4521, COD ₹1,849, Lucknow. Reason: customer not available. Return in 48 hours if not resolved. Demo data.
- [1:42 pm] **AI employee:** Namaste, main Kesar Kitchenware ki AI assistant hoon. Aapka pressure cooker set aaj deliver nahi ho paaya. Kal kis time ghar par koi hoga? Aur ghar ke paas koi landmark? (Hello, I am Kesar Kitchenware’s AI assistant. Your pressure cooker set couldn’t be delivered today. What time tomorrow will someone be home? And is there a landmark near the house?)
- [2:05 pm] **Buyer:** Office mein thi. Kal shaam 6 ke baad. Hanuman mandir ke peeche wali gali. (I was at the office. Tomorrow after 6 pm. The lane behind the Hanuman temple.)
- [2:06 pm] **AI employee:** Note kar liya. Kal shaam 6 baje ke baad ki delivery request courier ko bhej di hai. UPI se pehle pay karna ho toh link bhej doon? (Noted. I have sent the courier a request for delivery after 6 pm tomorrow. Would you like a UPI link to pay in advance?)
- [2:08 pm] **Buyer:** Haan bhej do. (Yes, send it.)
- [14:09] Reattempt requested: Fri 23 Oct after 18:00, landmark added. Payment link sent; order switched to prepaid once paid.

## What the business has

- A parcel headed for return is delivered instead.
- The courier gets a time and a landmark that work.
- Some COD orders turn prepaid on the way.

## The rules

- Says it is an AI in its first message.
- Messages only about the buyer’s own order.
- Payment links only from the store’s own gateway.

A demo call doing the same kind of job: https://www.brandbakery.tech/demos/courier-fake-attempt

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/online-seller-failed-delivery-reattempt; the site index for language models is https://www.brandbakery.tech/llms.txt.