# A wrong-size kurta exchanged in four messages

> A buyer says the kurta is too small. The AI support assistant checks the order and the exchange window, confirms the stock in the new size, and books the pickup.

- Page: https://www.brandbakery.tech/demos/at-work/online-seller-size-exchange-whatsapp
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [At work](https://www.brandbakery.tech/demos/at-work) > Customer support

Demo business, not a client. Rangrez Ethnic Wear, Jaipur is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI customer support
- **Channel:** WhatsApp
- **Language:** English
- **The number it moves:** Exchanges kept from turning into refunds

## The situation

Exchange requests pile up in Instagram DMs, email and WhatsApp. Buyers who wait three days for a reply ask for a refund instead.

## The replay

- [9:15 pm] **Buyer:** The kurta I got is too tight. Can I exchange for L?
- [9:15 pm] **AI employee:** Hi, I’m the AI assistant at Rangrez Ethnic Wear. Sorry it doesn’t fit. I can see order #R-2087, the indigo kurta in M, delivered on 19 Oct. It is inside the 7-day exchange window.
- [Order #R-2087 (Demo data)] Exchange checked against store policy. Item: Indigo block-print kurta, M; Delivered: 19 Oct; Exchange window: 7 days, open until 26 Oct; Size L: 4 in stock; Tags: Must be attached.
- [9:16 pm] **AI employee:** Size L is in stock. Please keep the tags on. Pickup can be tomorrow between 10 am and 6 pm, and the L ships once the M is picked up. Shall I book it?
- [9:18 pm] **Buyer:** Yes please.
- [9:18 pm] **AI employee:** Booked. You’ll get the courier’s pickup SMS tomorrow morning. If anything else is wrong with the kurta, our support lead will help.

## What the business has

- The exchange is booked at 9 pm, before the buyer asks for a refund.
- Stock in the new size is checked before promising it.
- The support team only sees exchanges that break policy.

## The rules

- Says it is an AI in its first message.
- Exchanges and refunds only under the store’s written policy.
- Anything outside the policy goes to the support lead.

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/online-seller-size-exchange-whatsapp; the site index for language models is https://www.brandbakery.tech/llms.txt.