# “Where is my order?” answered from the courier’s tracking, in 20 seconds

> A customer asks where their parcel is. The AI support employee looks up the order, reads the courier’s tracking and answers with the real status and date.

- Page: https://www.brandbakery.tech/demos/at-work/online-seller-where-is-my-order
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [At work](https://www.brandbakery.tech/demos/at-work) > Customer support

Demo business, not a client. Kesar Kitchenware, Surat is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI customer support
- **Channel:** WhatsApp
- **Language:** Hinglish
- **The number it moves:** Order-status questions answered without an agent

## The situation

Half of all support messages for an online store are the same question. Each one takes an agent two minutes to look up.

## The replay

- [12:10 pm] **Customer:** Mera order kab aayega? 5 din ho gaye. (When will my order come? It has been 5 days.)
- [12:10 pm] **AI employee:** Namaste, main Kesar Kitchenware ki AI assistant hoon. Aapke number par order #4398 mila, pressure cooker 5 litre. Ek second, tracking dekh rahi hoon. (Hello, I am Kesar Kitchenware’s AI assistant. I found order #4398, a 5-litre pressure cooker, on your number. One second, checking tracking.)
- [12:10:14] Order #4398 shipped 18 Oct. Courier: reached Nagpur hub 21 Oct, out for delivery 22 Oct. Demo data.
- [12:10 pm] **AI employee:** Aapka parcel aaj delivery ke liye nikla hai, shaam 7 baje tak aa jana chahiye. Courier ka tracking link yeh hai. Aaj nahi aaya toh main kal subah courier se baat karke aapko bataungi. (Your parcel is out for delivery today and should arrive by 7 pm. Here is the courier’s tracking link. If it does not come today, I will check with the courier tomorrow morning and tell you.)
- [12:12 pm] **Customer:** Ok thanks.
- [12:12:30] Follow-up set for 23 Oct 10:00 if not delivered. Ticket closed as answered.

## What the business has

- The answer comes from the courier’s data, not a guess.
- A follow-up is set in case the courier misses the date.
- The support team only sees cases that need a person.

## The rules

- Says it is an AI in its first message.
- Shares order details only with the number on the order.
- Delivery dates only from the courier’s tracking.

A demo call doing the same kind of job: https://www.brandbakery.tech/demos/online-seller-order-support

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/online-seller-where-is-my-order; the site index for language models is https://www.brandbakery.tech/llms.txt.