# A human telecaller’s call scored 4 out of 10, with three fixes

> The AI manager listens to a 70-second call by a human telecaller, scores it against the project’s checklist, and flags a wrong possession date before it becomes a dispute.

- Page: https://www.brandbakery.tech/demos/at-work/sales-manager-call-qa-scorecard
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [At work](https://www.brandbakery.tech/demos/at-work) > Manager

Demo business, not a client. Tarang Residences, Noida is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI manager
- **Channel:** Call recording
- **Language:** Hinglish
- **The number it moves:** Calls checked a week

## The situation

The owner can’t listen to 50 calls a day. The AI manager listens to all of them and brings back the ones that need attention.

## The replay

- [00:00] **Rohit:** Hello sir, Tarang Residences se Rohit bol raha hoon, aapne enquiry ki thi. (Hello sir, this is Rohit from Tarang Residences. You had enquired.)
- [00:05] **Buyer:** Haan, price batao 3 BHK ka. (Yes, tell me the 3 BHK price.)
- [00:08] **Rohit:** Sir ek crore tees se start hai, bahut accha project hai, aap visit kar lo. (Sir, it starts at 1.30 crore, very good project, please visit.)
- [00:15] **Buyer:** Possession kab hai? (When is possession?)
- [00:17] **Rohit:** Sir jaldi hi ho jayega, 2027 tak. (Sir, it will be soon, by 2027.)
- [00:21] **Buyer:** Dekhta hoon. (I’ll see.)
- [00:23] **Rohit:** Okay sir, thank you.
- [Score: 4 / 10] Checked against the project’s call checklist. Recording announced: Missed; Lead source named: Done; Budget, loan, timeline asked: Missed; Possession date from RERA: Failed: said “2027 tak”, Tower D’s RERA date is March 2029; Next step offered with a slot: Missed.
- [Compliance flag] Wrong possession date given. A callback to correct it is suggested today. (handed to a person)
- [Three coaching tips for Rohit] 1. Announce recording in the first line. 2. Ask one qualifying question before giving price. 3. Never give a possession date from memory; read the RERA date and offer to send it.

## What the business has

- Every call is checked, all 50 a day.
- A wrong date is caught the same day, before it is in writing anywhere.
- The telecaller gets three specific tips he can use on the next call.

## The rules

- Scores against the business’s own written checklist.
- Flags compliance issues to a person; it never contacts the buyer on its own about them.
- Feedback is about the call, never about the person.

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/sales-manager-call-qa-scorecard; the site index for language models is https://www.brandbakery.tech/llms.txt.