# An angry buyer mentions RERA, and the RM gets the full file in one card

> Mid-call, a buyer upset about a ₹3.4 lakh demand says “RERA complaint”. The AI manager sends the relationship manager a card with everything she needs before she calls back.

- Page: https://www.brandbakery.tech/demos/at-work/sales-manager-escalation-desk
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [At work](https://www.brandbakery.tech/demos/at-work) > Manager

Demo business, not a client. Tarang Residences, Noida is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI manager
- **Channel:** Call + WhatsApp
- **Language:** Hinglish
- **The number it moves:** Escalations called back the same day

## The situation

When an angry buyer is escalated, the RM usually calls back cold and asks the buyer to explain everything again.

## The replay

- [03:12] **AI employee:** Sethi ji, main Tarang Residences ki AI assistant hoon. Club charge waiver apply nahi hua tha, yeh hamari galti thi. Revised demand RD-58213 raise ho gaya hai. (Mr Sethi, I am the AI assistant at Tarang Residences. The club charge waiver was not applied, and that was our mistake. Revised demand RD-58213 has been raised.)
- [03:25] **Mr Sethi:** Yeh teesri baar ho raha hai. Main RERA mein complaint karunga. (This is the third time. I will file a RERA complaint.)
- [03:31] **AI employee:** Aapka gussa samajh sakti hoon. Main abhi aapka case Ms Kavita ko de rahi hoon. Woh aaj 4 se 5 ke beech aapko call karengi. Kya yeh time theek hai? (I understand why you are upset. I am handing your case to Ms Kavita now. She will call you today between 4 and 5. Is that time okay?)
- [1:44 pm] **AI employee:** Hi Kavita, it’s the AI manager. Escalation for you, Demo data: (handed to a person)
- [1:44 pm] **AI employee:** Mr Sethi, B-1204. Upset about ₹3.4 lakh on the final demand. Club waiver not applied (our error). Revised demand RD-58213 raised, due date moved in writing. Possession answered from Tower B’s RERA date (June 2027). Mentioned a RERA complaint. Wants a call 4 to 5 pm today. Also interested in a 2 BHK for investment; visit booked Sunday 11 am.
- [1:45 pm] **AI employee:** Suggested opening: “Mr Sethi, I have your file and the revised demand in front of me.” Call recording and the demand letter are attached.
- [1:52 pm] **Kavita:** Got it. Calling at 4.

## What the business has

- The RM calls back knowing the whole story.
- The buyer never has to repeat himself.
- The error is owned in writing, with the fix already raised.

## The rules

- Says it is an AI in its first line.
- The word “RERA”, a legal threat or abuse always goes to a person the same day.
- It admits a mistake only when the records show one.

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/sales-manager-escalation-desk; the site index for language models is https://www.brandbakery.tech/llms.txt.