# “When will my net meter come?” answered from the job file

> A customer’s panels are installed but the net meter is pending with the electricity company. The AI support assistant reads the job file, tells them the exact stage, and passes a stuck application to the installer’s liaison person.

- Page: https://www.brandbakery.tech/demos/at-work/solar-net-meter-status-update
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [At work](https://www.brandbakery.tech/demos/at-work) > Customer support

Demo business, not a client. Prakashdeep Solar Systems, Nagpur is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

- **Role:** AI customer support
- **Channel:** WhatsApp
- **Language:** Hinglish
- **The number it moves:** Status questions answered without an office call

## The situation

After installation, the most common call is about the net meter. Each one makes the office dig through a file.

## The replay

- [4:00 pm] **Customer:** Panel lag gaye 3 hafte pehle. Net meter kab lagega? (The panels were installed 3 weeks ago. When will the net meter be fitted?)
- [16:00] Job #SP-2231: installed 1 Oct. Net metering application filed 3 Oct. Site inspection done 14 Oct. Meter installation: pending with the electricity company. Demo data.
- [4:00 pm] **AI employee:** Namaste, main Prakashdeep Solar ki AI support assistant hoon. Aapki application 3 Oct ko file hui, inspection 14 Oct ko ho gaya. Ab meter lagana bijli company ke paas pending hai. (Hello, I am Prakashdeep Solar’s AI support assistant. Your application was filed on 3 Oct and the inspection was done on 14 Oct. Fitting the meter is now pending with the electricity company.)
- [4:03 pm] **Customer:** Itna time kyun? Subsidy bhi isi ke baad aayegi na? (Why so long? And the subsidy comes only after this, right?)
- [4:04 pm] **AI employee:** Subsidy ka process portal par chalta hai, uski date main nahi bata sakti. Inspection ke baad 8 din ho gaye hain, isliye maine hamare liaison officer Mr Kale ko follow up karne bola hai. Woh kal tak update denge. (The subsidy process runs on the portal, so I can’t give a date for it. It has been 8 days since the inspection, so I have asked our liaison officer, Mr Kale, to follow up. He will update you by tomorrow.) (handed to a person)
- [16:04] Escalated to Mr Kale: meter pending 8 days after inspection. Customer update due Fri 23 Oct.

## What the business has

- The customer hears the exact stage, not “it is in process”.
- A stuck application reaches the person who can chase it.
- The office stops digging through files for status calls.

## The rules

- Says it is an AI in its first message.
- Never gives a subsidy amount or date.
- Status only from the job file. No dates promised on behalf of the electricity company.

The job it does: Returns, service and complaints (https://www.brandbakery.tech/demos/jobs/returns-complaints).

## Start

See it do your own job: https://www.brandbakery.tech/contact. More replays: https://www.brandbakery.tech/demos/at-work.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/at-work/solar-net-meter-status-update; the site index for language models is https://www.brandbakery.tech/llms.txt.