# B2B sellers demo call: An overseas buyer asks for an invoice at half the price to cut his import duty

> A home decor store owner abroad calls about brass planters. The AI quotes the minimum order and price from the export catalogue, refuses his request for an undervalued invoice with the rest paid separately, explains the paid-sample policy, and passes shipping terms and freight to the export manager instead of quoting them.

- Page: https://www.brandbakery.tech/demos/b2b-exporter-buyer-asks-undervalued-invoice
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > B2B sellers

Demo business, not a client. Mehra Brass Handicrafts, Moradabad is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.

- **Language:** English
- **Direction:** Inbound
- **AI voice:** Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer)
- **Audio:** not recorded yet (transcript only)

## What it did

- Minimum order and price from the export catalogue
- Undervalued invoice refused
- Paid-sample policy read, adjusted against the first order
- Freight and shipping terms passed to the export manager (handed to a person)
- Recap; real-price invoice restated

## Transcript

**AI employee:** Hello, Mehra Brass Handicrafts. I am the AI sales assistant here, and this call is recorded. How can I help you?

**Caller:** Hi. I run a small home decor store in Melbourne. I saw your brass planters on your website. What is your minimum order?

**AI employee:** Thank you for calling. Per our export catalogue, the minimum order for brass planters is two hundred pieces, and you can mix up to four designs within that. The medium planter is six hundred and fifty rupees a piece, ex-factory.

**Caller:** Two hundred is fine. Here is the thing, though. Can you make the invoice show half the price? Our import duty is painful, and I will pay you the rest separately.

**AI employee:** I am sorry, I cannot do that. The invoice has to show the real price we are paid, and every payment comes through the bank against that invoice. Showing a lower value breaks customs law in both countries, and it puts your shipment at risk too.

**Caller:** Okay, okay. It was worth asking. Can you at least send samples for free?

**AI employee:** Our written policy is that samples are paid, at catalogue price plus courier, and the sample cost is adjusted against your first order. So if you order, you get it back. Which designs would you like?

**Caller:** The hammered one and the fluted one. And can you ship CIF Melbourne?

**AI employee:** Shipping terms and freight are handled by our export manager, Ms Rao, so I will not quote them myself. I am sending her your details now, and I will ask her to email you a CIF quote within two working days.

**Caller:** Great. My email is on the contact form I filled in this morning.

**AI employee:** I can see it. Recap: minimum order two hundred pieces, up to four designs, the medium planter at six hundred and fifty rupees ex-factory. Samples of the hammered and fluted planters, paid and adjusted against your first order; the payment link comes by email. Ms Rao sends the CIF Melbourne quote. And the invoice always shows the real price. Thank you for calling.

## Start

Hear it answer your own number: https://www.brandbakery.tech/contact. More demos: https://www.brandbakery.tech/demos.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/b2b-exporter-buyer-asks-undervalued-invoice; the site index for language models is https://www.brandbakery.tech/llms.txt.