# Courier and logistics demo call: Proves a 'customer not available' delivery attempt was false and fixes it the same day > A customer waited at home all day, then got a message saying 'customer not available'. He is furious and says the rider never came. The AI checks the rider's GPS log, finds he was four kilometres away at the marked time, says so plainly, books a same-day re-attempt in a two-hour window with a different rider, escalates the false marking, and does not promise compensation it cannot give. - Page: https://www.brandbakery.tech/demos/courier-fake-attempt - Last updated: 2026-10-22 Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > Courier and logistics Demo business, not a client. Raftaar Express Couriers, Indore is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call. - **Language:** Hindi - **Direction:** Inbound - **AI voice:** Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer) - **Audio:** not recorded yet (transcript only) ## What it did - GPS log checked: rider 4 km away, false attempt admitted - Same-day re-delivery, new rider, 2-hour window - Counter pickup allowed as a backup - False marking escalated with proof, no compensation promise (handed to a person) - Urgent tag and a clear 7 pm fallback ## Transcript **AI employee:** नमस्ते, Raftaar Express customer care। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। अपना tracking number बताइए। (Hello, Raftaar Express customer care. I am the AI assistant here, and this call is recorded. Please give your tracking number.) **Caller:** R E नौ आठ सात चार चार एक दो। सुबह से घर पर बैठा हूँ, office से छुट्टी ली। अब message आया customer not available! कोई आया ही नहीं! झूठ लिख दिया तुम्हारे आदमी ने! (RE9874412. I have been sitting at home since morning; I took leave from office. Now a message says customer not available! Nobody even came! Your man wrote a lie!) **AI employee:** आपने छुट्टी ली और फिर भी parcel नहीं मिला, ये बहुत गलत है। मैं अभी जाँच करती हूँ, अंदाज़े से नहीं, record से। Attempt दोपहर तीन बजकर बारह minute पर mark हुआ है। मैं उस समय की rider की location देख रही हूँ। (You took leave and still did not get the parcel; that is very wrong. Let me check now, from the record, not from guesswork. The attempt was marked at 3:12 pm. I am looking at the rider's location at that time.) **Caller:** देखो, देखो। मेरी घंटी एक बार भी नहीं बजी। CCTV भी है building में। (Look, look. My bell did not ring even once. There is CCTV in the building too.) **AI employee:** आपकी बात सही है। तीन बजकर बारह minute पर rider की GPS location आपके address से लगभग चार kilometre दूर, Vijay Nagar की तरफ़ थी। यानी attempt आपके दरवाज़े पर नहीं हुआ। ये गलत marking है, और मैं इसके लिए माफ़ी माँगती हूँ। (You are right. At 3:12 pm the rider's GPS location was about four kilometres from your address, towards Vijay Nagar. So the attempt did not happen at your door. This is a false marking, and I apologise for it.) **Caller:** माफ़ी से क्या होगा? मेरी छुट्टी गई। Parcel में मेरे passport के documents हैं, कल embassy जाना है। (What will an apology do? My leave is gone. The parcel has my passport documents; I have to go to the embassy tomorrow.) **AI employee:** ये urgent है, समझ गई। Parcel अभी हमारे Palasia hub पर है। मैं आज ही दोबारा delivery book कर रही हूँ, एक दूसरे rider के साथ, शाम छह से आठ के बीच। क्या आप उस समय घर पर रहेंगे? (This is urgent, understood. The parcel is at our Palasia hub now. I am booking a fresh delivery today, with a different rider, between 6 and 8 pm. Will you be home then?) **Caller:** हाँ, घर पर ही हूँ। पर फिर से नहीं आया तो? मैं खुद hub आकर ले लूँ? (Yes, I am at home. But what if he does not come again? Should I come to the hub and collect it myself?) **AI employee:** ये भी हो सकता है। Palasia hub रात नौ बजे तक खुला है। आप चाहें तो अपना ID लेकर आ सकते हैं, मैंने parcel को counter pickup के लिए भी allow कर दिया है। लेकिन delivery भी booked रहेगी। Rider निकलते ही आपको उसका नाम और number SMS पर आएगा, और live tracking link भी। (That works too. The Palasia hub is open until 9 pm. If you like, you can come with your ID; I have also allowed the parcel for counter pickup. But the delivery stays booked as well. As soon as the rider leaves, you get his name and number by SMS, and a live tracking link.) **Caller:** और जिसने झूठ लिखा, उसका क्या? और मेरी छुट्टी का नुकसान? (And what about the one who wrote the lie? And the loss of my day's leave?) **AI employee:** गलत marking की complaint मैंने GPS proof के साथ hub manager Mr Tiwari को भेज दी है, complaint number C आर दो एक सात आठ। वो rider से बात करेंगे। आपकी छुट्टी के नुकसान पर मैं कोई compensation का वादा नहीं कर सकती, वो मेरे हाथ में नहीं है, लेकिन आपकी ये मांग भी complaint में लिख दी है। Mr Tiwari कल तक आपको जवाब देंगे। (I have sent the complaint about the false marking, with the GPS proof, to the hub manager, Mr Tiwari: complaint number CR2178. He will speak to the rider. I cannot promise compensation for your lost leave; that is not in my hands, but I have written that demand into the complaint too. Mr Tiwari will reply to you by tomorrow.) **Caller:** ठीक है। बस आज parcel आ जाना चाहिए। (Okay. The parcel just has to come today.) **AI employee:** मैं इस parcel पर urgent tag लगा रही हूँ, ताकि शाम की first round में निकले। अगर सात बजे तक rider का SMS ना आए, तो इसी number पर call कीजिए, आपकी पूरी history मेरे पास रहेगी, दोबारा बताना नहीं पड़ेगा। (I am putting an urgent tag on this parcel so it goes in the first evening round. If the rider's SMS has not come by 7 pm, call this number; your full history stays with me, and you will not have to explain again.) **Caller:** ठीक है। (Okay.) **AI employee:** Recap: पिछला attempt गलत था, GPS ने दिखाया। आज शाम छह से आठ नई delivery, दूसरे rider से, urgent tag के साथ। चाहें तो नौ बजे तक Palasia hub से ID दिखाकर ले सकते हैं। Complaint C आर दो एक सात आठ, Mr Tiwari कल तक जवाब देंगे। कल embassy के लिए all the best। (Recap: the last attempt was false; the GPS showed it. A new delivery today between 6 and 8 pm, with a different rider and an urgent tag. If you prefer, collect it from the Palasia hub with your ID by 9 pm. Complaint CR2178; Mr Tiwari replies by tomorrow. All the best at the embassy tomorrow.) ## Start Hear it answer your own number: https://www.brandbakery.tech/contact. More demos: https://www.brandbakery.tech/demos. --- Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/courier-fake-attempt; the site index for language models is https://www.brandbakery.tech/llms.txt.