# Distributors demo call: Handles a retailer's near-expiry stock complaint in Marathi and his demand for a free carton

> A kirana owner calls angry that two biscuit cartons expire next month. The AI checks the invoice, asks for a batch photo, replaces both cartons under the written near-expiry policy on the next morning's van instead of the next beat, passes his free-carton demand to the owner without a promise, and logs a note for the godown.

- Page: https://www.brandbakery.tech/demos/distributor-nashik-marathi-near-expiry-complaint
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > Distributors

Demo business, not a client. Sahyadri Traders, Nashik is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.

- **Language:** Marathi
- **Direction:** Inbound
- **AI voice:** Sarvam Bulbul, female Marathi voice (caller: male Marathi voice)
- **Audio:** not recorded yet (transcript only)

## What it did

- Checked the invoice; asked for a batch photo
- Replacement under the written policy; free carton passed to the owner, no promise (handed to a person)
- Replaced on tomorrow's van, not next week's beat
- Root cause noted for the godown
- Recap with the owner's reply time

## Transcript

**AI employee:** नमस्कार, Sahyadri Traders. मी इथली AI support assistant बोलतेय, आणि हा call record होतोय. बोला, काय मदत करू? (Hello, Sahyadri Traders. I am the AI support assistant here, and this call is being recorded. Tell me, how can I help?)

**Caller:** मी Ganesh Kirana मधून Santosh बोलतोय. कालच्या delivery मध्ये biscuit चे दोन carton आले, त्यांची expiry पुढच्या महिन्यात आहे! एवढा जुना माल का पाठवला? (This is Santosh from Ganesh Kirana. Yesterday's delivery had two biscuit cartons that expire next month! Why did you send such old stock?)

**AI employee:** माफ करा, मी लगेच तपासते. कालच्या invoice नुसार तुम्हाला biscuit चे पाच carton गेले. ज्या दोन carton वर पुढच्या महिन्याची expiry आहे, त्यांच्या batch number आणि expiry चा photo WhatsApp वर पाठवाल का? (Sorry, let me check right away. Per yesterday's invoice, five biscuit cartons went to you. Could you WhatsApp a photo of the batch number and expiry on the two cartons that expire next month?)

**Caller:** पाठवला. पण replacement लगेच पाहिजे, आणि एवढ्या त्रासासाठी एक carton free द्या. (Sent it. But I want the replacement right away, and give me one carton free for all this trouble.)

**AI employee:** Photo मिळाला, धन्यवाद. Expiry पंधरा November दिसते. आमच्या लिखित policy प्रमाणे साठ दिवसांपेक्षा कमी expiry असलेला माल आम्ही बदलून देतो, म्हणून दोन्ही carton बदलले जातील. Free carton policy मध्ये नाही, ते owner Mr Patil ठरवतात. मी तुमची मागणी त्यांच्याकडे पाठवते, पण promise करत नाही. (Got the photo, thank you. The expiry shows 15 November. Our written policy replaces stock with less than sixty days to expiry, so both cartons will be replaced. A free carton is not in the policy; the owner, Mr Patil, decides that. I will send him your request, but I am not promising it.)

**Caller:** बदलून कधी देणार? Salesman तर पुढच्या आठवड्यात येतो. (When will you replace them? The salesman only comes next week.)

**AI employee:** Salesman ची वाट बघायची गरज नाही. उद्या सकाळी Nashik Road ला आमची delivery van जाते, त्यात दोन fresh carton पाठवते आणि जुने परत घेते. Van driver Mr Shinde आहेत, त्यांचा number पाठवते. (No need to wait for the salesman. Our delivery van goes to Nashik Road tomorrow morning; I will send two fresh cartons on it and take the old ones back. The van driver is Mr Shinde, and I will send his number.)

**Caller:** बरं. पुढे असं होऊ नये. (Okay. This should not happen again.)

**AI employee:** मान्य. मी godown team ला note टाकते की तुमच्या दुकानाचा माल fresh batch तपासूनच निघावा, आणि हा case Mr Patil च्या weekly review मध्ये जाईल. Bill तसाच राहील, कारण carton बदलले जात आहेत. (Agreed. I am leaving a note for the godown team that stock for your shop leaves only after a fresh-batch check, and this case goes into Mr Patil's weekly review. The bill stays the same, since the cartons are being replaced.)

**Caller:** ठीक आहे. Mr Patil कधी कळवतील? (Okay. When will Mr Patil let me know?)

**AI employee:** उद्या संध्याकाळपर्यंत WhatsApp वर. Recap: दोन near-expiry carton उद्या सकाळच्या van ने बदलणार, driver Mr Shinde. Free carton ची मागणी Mr Patil कडे, promise नाही, उत्तर उद्या संध्याकाळी. Godown ला fresh batch ची note गेली. धन्यवाद Santosh जी. (On WhatsApp by tomorrow evening. Recap: the two near-expiry cartons are replaced on tomorrow morning's van, driver Mr Shinde. The free-carton request is with Mr Patil, no promise, answer by tomorrow evening. The godown has the fresh-batch note. Thank you, Santosh ji.)

## Start

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