# Loan collections demo call: A polite EMI reminder that ends in a date

> A reminder for a missed EMI. The employee verifies identity, records a promise to pay, sends a payment link and leaves the late-fee waiver to an officer. No pressure, no threats.

- Page: https://www.brandbakery.tech/demos/emi-reminder-call
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > Loan collections

Demo business, not a client. Sahyog Finance is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.

- **Language:** Hinglish
- **Direction:** Outbound
- **AI voice:** Sarvam Bulbul, Shreya
- **Audio:** recorded

## What it did

- Called within permitted hours, recording announced
- Identity checked before any loan detail was shared
- Promise to pay recorded: the 20th
- Late-fee waiver request passed to the collections officer (handed to a person)
- Payment link sent on WhatsApp (approved template)

## Transcript

**AI employee:** नमस्ते, मैं Sahyog Finance की AI assistant बोल रही हूँ। ये call record हो रही है। क्या मेरी बात Amit Sharma जी से हो रही है? (Hello, I am the AI assistant from Sahyog Finance. This call is recorded. Am I speaking with Mr Amit Sharma?)

**Caller:** हाँ, बोलिए। (Yes, go ahead.)

**AI employee:** Verification के लिए, क्या आप अपने जन्म का साल बता सकते हैं? (For verification, could you tell me your year of birth?)

**Caller:** उन्नीस सौ अठासी। (1988.)

**AI employee:** धन्यवाद Amit जी। आपके two-wheeler loan की EMI, जो पाँच तारीख को due थी, अभी pending दिख रही है। क्या आपको इसके बारे में पता था? (Thank you, Amit. The EMI on your two-wheeler loan, due on the 5th, is showing as pending. Were you aware of it?)

**Caller:** हाँ, इस महीने salary late आई। मैं बीस तारीख तक भर दूँगा। (Yes, my salary came late this month. I’ll pay by the 20th.)

**AI employee:** समझ सकती हूँ। मैं बीस तारीख का promise to pay note कर लेती हूँ। Payment link WhatsApp पर भेज दूँ, ताकि उस दिन आसानी से भर सकें? (I understand. I’ll note a promise to pay on the 20th. Shall I send a payment link on WhatsApp so it’s easy to pay that day?)

**Caller:** हाँ भेज दीजिए। Late fee माफ़ हो सकती है क्या? (Yes, send it. Can the late fee be waived?)

**AI employee:** Late fee माफ़ करना मेरे हाथ में नहीं है। मैंने आपकी request हमारे collections officer को भेज दी है, वो दो working days में आपको call करेंगे। (Waiving the late fee isn’t something I can do. I have sent your request to our collections officer, who will call you within two working days.)

**Caller:** ठीक है। (Okay.)

**AI employee:** धन्यवाद Amit जी। Link भेज दिया है। आपका दिन शुभ हो। (Thank you, Amit. The link is sent. Have a good day.)

## Start

Hear it answer your own number: https://www.brandbakery.tech/contact. More demos: https://www.brandbakery.tech/demos.

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/emi-reminder-call; the site index for language models is https://www.brandbakery.tech/llms.txt.