# AI employee demos for online sellers > 8 screen replays and 4 demo calls for online sellers. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message. - Page: https://www.brandbakery.tech/demos/for/online-sellers - Last updated: 2026-10-22 Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > Online sellers Demo business, not a client. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message. ## Screen replays - [A COD order confirmed on WhatsApp before it ships, with the address fixed](https://www.brandbakery.tech/demos/at-work/online-seller-cod-order-confirmation) (WhatsApp, Hinglish): A cash-on-delivery order arrives with a vague address. The AI assistant confirms the order, fixes the landmark and offers a UPI link, so the parcel doesn’t come back as RTO. - [“Where is my order?” answered from the courier’s tracking, in 20 seconds](https://www.brandbakery.tech/demos/at-work/online-seller-where-is-my-order) (WhatsApp, Hinglish): A customer asks where their parcel is. The AI support employee looks up the order, reads the courier’s tracking and answers with the real status and date. - [A damaged product: photos collected, return raised, refund rule explained](https://www.brandbakery.tech/demos/at-work/online-seller-damaged-item-return) (WhatsApp, Hinglish): A customer receives a dented kadhai. The AI support employee collects photos, raises the return with everything attached, and explains the store’s refund timeline from its policy. - [A failed delivery saved before the parcel goes back](https://www.brandbakery.tech/demos/at-work/online-seller-failed-delivery-reattempt) (Courier panel + WhatsApp, Hinglish): The courier marks “customer not available”. The AI support assistant messages the buyer within minutes, gets a better time and landmark, and books the reattempt before the parcel is returned. - [A wrong-size kurta exchanged in four messages](https://www.brandbakery.tech/demos/at-work/online-seller-size-exchange-whatsapp) (WhatsApp, English): A buyer says the kurta is too small. The AI support assistant checks the order and the exchange window, confirms the stock in the new size, and books the pickup. - [One reminder for a left-behind cart, sent only to a buyer who opted in](https://www.brandbakery.tech/demos/at-work/online-seller-cart-reminder-opted-in) (Store + WhatsApp, Hinglish): A buyer who ticked “updates on WhatsApp” leaves a cart. The AI sales assistant sends one reminder, answers the delivery question that stopped the purchase, and lets the buyer finish checkout. - [Twelve festive-season packers hired in three days, with shifts confirmed](https://www.brandbakery.tech/demos/at-work/recruiter-warehouse-packers-festive-hiring) (WhatsApp, Hinglish): Diwali orders are tripling. The AI recruiter screens packer applicants for shift and location, books a trial shift, and sends the warehouse lead a shift roster. - [Yesterday’s 212 orders split by courier and the pickups booked by 9 am](https://www.brandbakery.tech/demos/at-work/back-office-online-seller-courier-manifest) (Store + courier panels, English): The AI back-office employee pulls the night’s orders, holds the ones with a bad address, splits the rest by courier and pincode, and books the pickups. ## Demo calls - [D2C skincare: Tracks a late order and sets up an exchange](https://www.brandbakery.tech/demos/online-seller-order-support) (Hindi, inbound, with video): A customer calls about a delayed parcel. Support finds the order, shares tracking, opens an exchange and sends the compensation request to a person. - [Online sellers: Confirms a COD order that turns into an old-order complaint, and saves both](https://www.brandbakery.tech/demos/d2c-cod-complaint) (Hindi, outbound, transcript, audio coming): A festive-week COD confirmation call meets a customer still angry that his last order was marked 'customer refused'. The AI checks the courier log, finds a typo in his phone number, fixes it on both orders, gives the pending refund status, offers prepaid without pushing, helps with size from his past order, and confirms the delivery. - [Online sellers: Stays calm with an abusive caller who turns out to be a refund-scam victim](https://www.brandbakery.tech/demos/d2c-abuse-refund-scam) (Hindi, inbound, transcript, audio coming): A customer calls shouting and swearing, accusing the brand of stealing ₹4,999. The AI gives a calm warning, he settles, and it turns out a fake 'refund agent' got his UPI PIN. The AI checks that no such call came from the brand, tells him to call 1930 and his bank right away, gives the real refund status of his return, reports the fake number to its security team, and does not promise compensation it cannot give. - [Online sellers: Follows up an abandoned cart, gets a 'who gave you my number', and handles the opt-out properly](https://www.brandbakery.tech/demos/d2c-cart-callback-optout) (Hinglish, outbound, transcript, audio coming): The AI calls a shopper who left a ₹2,400 cookware order at checkout after ticking the call-back box. He is irritated and asks how they got his number. The AI explains the checkout consent, offers to stop calls at once, answers the one real question (is clay cookware okay on a gas stove and what about delivery breakage), and leaves the order to him with no discount pressure. ## Questions customers ask Hi, I’m Kesar Kitchenware’s AI assistant. I can help with orders, delivery and returns. Demo data. **Q:** Where is my order? **AI:** I’ll look it up on your number. Order #4398 is out for delivery today and should arrive by 7 pm. Here is the courier’s tracking link. **Q:** My item arrived damaged. **AI:** Sorry about that. Send two photos of the item and the box, and I’ll raise a return right away. Replacement or refund within 7 days of pickup, as per store policy. **Q:** Can I pay by UPI instead of cash? **AI:** Yes. I can send the store’s payment link now, so you don’t need cash at the door. **Q:** Can I change my address? **AI:** Until the parcel is packed, yes. Send the new address with a landmark and I’ll update it. **Q:** I want to talk to a person. **AI:** Of course. I’ve passed your chat to our support lead, who will message you within the hour. (handed to a person) ## Start See it on your own leads: https://www.brandbakery.tech/contact. The industry page: https://www.brandbakery.tech/industries/online-sellers. --- Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/for/online-sellers; the site index for language models is https://www.brandbakery.tech/llms.txt.