# Orders confirmed and delivered, with fewer coming back > For online sellers and distributors, the AI employee confirms cash-on-delivery orders on WhatsApp, fixes vague addresses, offers a payment link, tells customers when the parcel or van leaves and saves failed deliveries before they return. Complaints go to a person with the order history. - Page: https://www.brandbakery.tech/demos/jobs/order-confirmation-delivery - Last updated: 2026-10-22 Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [By job](https://www.brandbakery.tech/demos/jobs) > Order confirmation and delivery Demo business, not a client. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message. ## How it works - **Confirm.** Each new order is confirmed with the customer, and the address checked. - **Ship.** Pickups are booked and the customer gets the tracking link. - **Save.** A failed delivery gets a new time and landmark before the parcel goes back. ## Screen replays - [A COD order confirmed on WhatsApp before it ships, with the address fixed](https://www.brandbakery.tech/demos/at-work/online-seller-cod-order-confirmation) (WhatsApp, Hinglish): A cash-on-delivery order arrives with a vague address. The AI assistant confirms the order, fixes the landmark and offers a UPI link, so the parcel doesn’t come back as RTO. - [“Where is my order?” answered from the courier’s tracking, in 20 seconds](https://www.brandbakery.tech/demos/at-work/online-seller-where-is-my-order) (WhatsApp, Hinglish): A customer asks where their parcel is. The AI support employee looks up the order, reads the courier’s tracking and answers with the real status and date. - [A failed delivery saved before the parcel goes back](https://www.brandbakery.tech/demos/at-work/online-seller-failed-delivery-reattempt) (Courier panel + WhatsApp, Hinglish): The courier marks “customer not available”. The AI support assistant messages the buyer within minutes, gets a better time and landmark, and books the reattempt before the parcel is returned. - [Every retailer told when the van leaves and asked to confirm delivery](https://www.brandbakery.tech/demos/at-work/distributor-dispatch-and-delivery-confirmation) (WhatsApp + Tally, Hinglish): The morning van leaves with 18 orders. The AI back-office employee messages each retailer with the bill, records who confirms delivery, and flags the one shop that reports a missing case. - [Yesterday’s 212 orders split by courier and the pickups booked by 9 am](https://www.brandbakery.tech/demos/at-work/back-office-online-seller-courier-manifest) (Store + courier panels, English): The AI back-office employee pulls the night’s orders, holds the ones with a bad address, splits the rest by courier and pincode, and books the pickups. - [One reminder for a left-behind cart, sent only to a buyer who opted in](https://www.brandbakery.tech/demos/at-work/online-seller-cart-reminder-opted-in) (Store + WhatsApp, Hinglish): A buyer who ticked “updates on WhatsApp” leaves a cart. The AI sales assistant sends one reminder, answers the delivery question that stopped the purchase, and lets the buyer finish checkout. ## Demo calls - [Online sellers: Confirms a COD order that turns into an old-order complaint, and saves both](https://www.brandbakery.tech/demos/d2c-cod-complaint) (Hindi, outbound, transcript, audio coming): A festive-week COD confirmation call meets a customer still angry that his last order was marked 'customer refused'. The AI checks the courier log, finds a typo in his phone number, fixes it on both orders, gives the pending refund status, offers prepaid without pushing, helps with size from his past order, and confirms the delivery. - [D2C skincare: Tracks a late order and sets up an exchange](https://www.brandbakery.tech/demos/online-seller-order-support) (Hindi, inbound, with video): A customer calls about a delayed parcel. Support finds the order, shares tracking, opens an exchange and sends the compensation request to a person. - [Courier and logistics: Proves a 'customer not available' delivery attempt was false and fixes it the same day](https://www.brandbakery.tech/demos/courier-fake-attempt) (Hindi, inbound, transcript, audio coming): A customer waited at home all day, then got a message saying 'customer not available'. He is furious and says the rider never came. The AI checks the rider's GPS log, finds he was four kilometres away at the marked time, says so plainly, books a same-day re-attempt in a two-hour window with a different rider, escalates the false marking, and does not promise compensation it cannot give. ## Questions ### Does it work with Shopify and courier panels? Yes, through their APIs or webhooks. We check your store and courier setup on the first call. ### Will it message every customer? Only customers with an order, about that order, and only those who opted in to WhatsApp for anything else. ### Can it take payment? It sends your store’s own payment link. It never asks for card details in the chat. ## Start See it do this job for you: https://www.brandbakery.tech/contact. The AI employee: https://www.brandbakery.tech/ai-employees/customer-support. --- Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/jobs/order-confirmation-delivery; the site index for language models is https://www.brandbakery.tech/llms.txt.