# Returns, service calls and complaints handled inside your policy > The AI support employee answers order, return and service questions from your own policy and systems, books pickups and technician visits, and hands every complaint, refund outside policy or angry customer to a person with the full history, so nobody has to ask twice. - Page: https://www.brandbakery.tech/demos/jobs/returns-complaints - Last updated: 2026-10-22 Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > [By job](https://www.brandbakery.tech/demos/jobs) > Returns, service and complaints Demo business, not a client. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message. ## How it works - **Check.** It looks up the order, warranty or ticket in your system. - **Act.** Inside your written policy it books the return, exchange or visit. - **Hand over.** Everything outside the policy goes to your support lead. ## Screen replays - [A damaged product: photos collected, return raised, refund rule explained](https://www.brandbakery.tech/demos/at-work/online-seller-damaged-item-return) (WhatsApp, Hinglish): A customer receives a dented kadhai. The AI support employee collects photos, raises the return with everything attached, and explains the store’s refund timeline from its policy. - [A wrong-size kurta exchanged in four messages](https://www.brandbakery.tech/demos/at-work/online-seller-size-exchange-whatsapp) (WhatsApp, English): A buyer says the kurta is too small. The AI support assistant checks the order and the exchange window, confirms the stock in the new size, and books the pickup. - [A “my panels make less power” complaint sorted out before a technician drives out](https://www.brandbakery.tech/demos/at-work/solar-low-generation-service-ticket) (WhatsApp, Hinglish): A customer says generation has dropped. The AI support assistant asks for the inverter reading and a photo, spots that the panels need cleaning, and books a technician only for the part that needs one. - [The homeowner gets a Friday site update with photos, without calling anyone](https://www.brandbakery.tech/demos/at-work/interiors-weekly-site-progress-update) (WhatsApp, Hinglish): The site supervisor drops photos and a voice note in the team group. The AI support assistant turns them into a clear weekly update for the client, and passes the client’s change request to the designer. - [A car insurance renewal reminder 15 days early, and a claim question routed](https://www.brandbakery.tech/demos/at-work/motor-insurance-renewal-reminder) (WhatsApp, English): The AI assistant reminds a policyholder that the car policy expires soon and shares the insurer’s renewal link. A claim question goes straight to the claims desk. ## Demo calls - [Online sellers: Stays calm with an abusive caller who turns out to be a refund-scam victim](https://www.brandbakery.tech/demos/d2c-abuse-refund-scam) (Hindi, inbound, transcript, audio coming): A customer calls shouting and swearing, accusing the brand of stealing ₹4,999. The AI gives a calm warning, he settles, and it turns out a fake 'refund agent' got his UPI PIN. The AI checks that no such call came from the brand, tells him to call 1930 and his bank right away, gives the real refund status of his return, reports the fake number to its security team, and does not promise compensation it cannot give. - [Home interiors: Handles a swollen kitchen cabinet two months after handover, without blaming anyone](https://www.brandbakery.tech/demos/interiors-snag-seepage) (Hinglish, inbound, transcript, audio coming): A homeowner calls angry that his sink cabinet has swollen and wants a free replacement today. The AI checks the warranty terms, collects photos during the call, explains that the cause decides cover and a technician must check it, owns the two handover snags that were never closed, books one visit for everything, and passes his review threat and replacement demand to the project manager. - [Home services: Checks a technician's ₹4,800 gas-refill bill against the rate card while he is still at the door](https://www.brandbakery.tech/demos/ac-repair-overcharge) (Hinglish, inbound, transcript, audio coming): A customer calls while the technician is still at his flat, saying he was quoted ₹599 for a service and is now being asked ₹4,800 for a gas refill he did not approve. The AI checks the job card and rate card, finds the refill price matches but no approval was taken, tells him he does not have to pay for unapproved work, offers a pressure-test reading before any refill, and keeps the service charge honest. - [Gym and fitness: Handles a member who is moving cities and wants his annual fee back](https://www.brandbakery.tech/demos/gym-membership-cancel) (Hinglish, inbound, transcript, audio coming): A member who paid for a year is moving to Bengaluru after four months and wants a full refund. The AI reads the contract terms as written, does not hide behind them, lays out the real options (transfer to a friend, freeze, or a refund request to the owner), says plainly what is and is not in its hands, and books the option he picks. - [Auto dealer: Finds a part in another city for a car stuck three weeks](https://www.brandbakery.tech/demos/auto-service-part-delay) (Hinglish, inbound, transcript, audio coming): An SUV owner calls furious: his car has sat in the workshop for three weeks waiting for an AC compressor. The AI reads the job card, sees the part back-ordered, finds stock at a sister workshop and raises a transfer, gives a new ETA with a caveat, checks his plan for a courtesy car, sends cab reimbursement to the service manager, and answers a warranty worry from the record without giving legal advice. ## Questions ### Can it approve refunds? Only inside the refund policy you write down. Anything else goes to a person. ### What about abusive customers? It stays polite, does not argue and passes the conversation to a person. ### Does it give technical advice? Only simple checks from your manuals. Anything electrical or unsafe goes to a technician. ## Start See it do this job for you: https://www.brandbakery.tech/contact. The AI employee: https://www.brandbakery.tech/ai-employees/customer-support. --- Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/jobs/returns-complaints; the site index for language models is https://www.brandbakery.tech/llms.txt.