# Coaching institute demo call: Gives a defensive admissions caller feedback on a recorded call, with the exact lines

> The AI team manager calls a human admissions counsellor about a call that scored low. He gets defensive and says the AI cannot understand sales. The AI quotes the exact lines, points out a compliance risk (promising a rank), praises what worked, gives three specific fixes, and makes clear that scores are shared with him and decisions about him stay with the owner.

- Page: https://www.brandbakery.tech/demos/manager-rep-coaching
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > Coaching institute

Demo business, not a client. Disha Classes, Kota is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.

- **Language:** Hinglish
- **Direction:** Outbound
- **AI voice:** Sarvam Bulbul v4 Flash, Simran (caller: Shubh)
- **Audio:** recorded

## What it did

- Opened with what the rep does well, with numbers
- Quoted the exact line: rank guarantee flagged
- Explained the risk and gave a compliant line
- Two specific fixes: refund policy, next step
- Transparent: scores shared, decisions stay with the owner (handed to a person)
- Agreed fix: corrective callback to the parent

## Transcript

**AI employee:** नमस्ते Deepak जी, मैं Disha Classes की AI team manager बोल रही हूँ। ये call record हो रही है। कल की एक call के feedback के लिए call किया है, पाँच minute मिलेंगे? (Hello Deepak ji, I am Disha Classes' AI team manager. This call is recorded. I am calling with feedback on one of yesterday's calls. Can you spare five minutes?)

**Caller:** हाँ बोलो। वैसे मेरी calls ठीक जाती हैं, इस महीने सबसे ज़्यादा admissions मेरे हैं। (Yes, go on. Anyway, my calls go fine; I have the most admissions this month.)

**AI employee:** ये सही है, आप इस महीने सबसे आगे हैं, ग्यारह admissions। और आपकी calls में parents से rapport बहुत अच्छा बनता है। कल शाम चार बजे Mr Agarwal वाली call का score दस में से चार आया, उसी के बारे में बात करनी है। (That is true; you are top this month, with eleven admissions. And your calls build great rapport with parents. Yesterday's 4 pm call with Mr Agarwal scored four out of ten, and that is the one I want to talk about.)

**Caller:** चार? वो parent तो convince हो गया था। AI को क्या पता sales कैसे होती है। (Four? That parent was convinced. What does an AI know about how sales happens?)

**AI employee:** आपकी बात सही हो सकती है कि वो convince थे। Score result पर नहीं, script और rules पर है। सबसे बड़ा point ये है: तीन minute बीस second पर आपने कहा, 'हमारे पास आएगा तो top hundred rank पक्की।' ये rank की guarantee है, जो हमारी policy और coaching ads के नियमों के खिलाफ़ है। (You may be right that he was convinced. The score is not on the result but on the script and the rules. The biggest point is this: at three minutes twenty seconds you said, 'If he joins us, a top hundred rank is guaranteed.' That is a rank guarantee, which goes against our policy and the rules on coaching advertising.)

**Caller:** अरे, वो तो बोलने का तरीका है। सब बोलते हैं। (Oh, that is just a way of talking. Everyone says it.)

**AI employee:** समझती हूँ, बहुत लोग बोलते हैं। लेकिन अगर बच्चे की rank नहीं आई, तो parent उसी line की recording लेकर refund या complaint कर सकते हैं, और institute पर कार्रवाई हो सकती है। इसकी जगह आप कह सकते हैं: 'पिछले साल के हमारे results website पर हैं, आपके बेटे की मेहनत और test scores से हम हर महीने progress दिखाएँगे।' (I understand many people say it. But if the child does not get the rank, the parent can use that exact recording for a refund or complaint, and action can be taken against the institute. Instead you could say: 'Last year's results are on our website, and we will show your son's progress every month from his effort and test scores.')

**Caller:** हम्म। ठीक है, वो line नहीं बोलूँगा। और क्या था? (Hmm. Okay, I will not say that line. What else?)

**AI employee:** दो छोटी बातें। पहली, fee बताते समय refund policy का ज़िक्र नहीं हुआ, parent ने पूछा था और बात बदल गई। Policy साफ़ बताने से भरोसा बढ़ता है। दूसरी, call बिना next step के खत्म हुई। आख़िर में demo class का दिन तय कर लेते तो वो आज ही आ जाते। (Two small things. First, when you gave the fee, the refund policy did not come up; the parent asked and the topic changed. Stating the policy clearly builds trust. Second, the call ended without a next step. If you had fixed a demo-class day at the end, he might have come in today.)

**Caller:** Demo वाली बात सही है, भूल गया। ये score Sir को भी जाता है? (The demo point is right; I forgot. Does this score go to Sir as well?)

**AI employee:** हाँ, हर score owner Mr Jain के weekly report में जाता है, और आपको भी उसी दिन दिखता है, exact lines के साथ। किसी के बारे में कोई फ़ैसला मैं नहीं लेती, वो Mr Jain का काम है। Report में मैंने ये भी लिखा है कि आप इस महीने सबसे आगे हैं। (Yes, every score goes into the owner Mr Jain's weekly report, and you see it the same day, with the exact lines. I do not make any decisions about anyone; that is Mr Jain's job. In the report I have also written that you are top this month.)

**Caller:** ठीक है। Mr Agarwal को demo के लिए call कर लूँ? (Okay. Should I call Mr Agarwal for a demo?)

**AI employee:** बहुत अच्छा idea। उनका बेटा शाम के batch के लिए पूछ रहा था, गुरुवार और शनिवार को demo class है। Call पर refund policy भी बता दीजिएगा और rank वाली बात को सही कर दीजिएगा। Recap: rank guarantee नहीं, refund policy साफ़, हर call next step के साथ। आपकी अगली पाँच calls का score मैं शुक्रवार को आपको भेजूँगी। धन्यवाद Deepak जी। (Great idea. His son was asking about the evening batch, and there are demo classes on Thursday and Saturday. On the call, mention the refund policy and correct the rank point. Recap: no rank guarantee, refund policy stated clearly, every call ends with a next step. I will send you the scores for your next five calls on Friday. Thank you, Deepak ji.)

## Start

Hear it answer your own number: https://www.brandbakery.tech/contact. More demos: https://www.brandbakery.tech/demos.

---

Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/manager-rep-coaching; the site index for language models is https://www.brandbakery.tech/llms.txt.