# D2C skincare demo call: Tracks a late order and sets up an exchange

> A customer calls about a delayed parcel. Support finds the order, shares tracking, opens an exchange and sends the compensation request to a person.

- Page: https://www.brandbakery.tech/demos/online-seller-order-support
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > D2C skincare

Demo business, not a client. Glow Leaf Naturals is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.

- **Language:** Hindi
- **Direction:** Inbound
- **AI voice:** Sarvam Bulbul, Kavya
- **Audio:** recorded
- **Videos:** full demo https://www.brandbakery.tech/site-assets/demos/videos/long-d2c-support.mp4, Short https://www.brandbakery.tech/site-assets/demos/videos/short-d2c-support.mp4

## What it did

- Said it is an AI assistant up front
- Order GL-4512 found: left the Jaipur hub, arrives tomorrow
- Tracking link sent on WhatsApp
- Exchange checked against the 7-day, sealed-pack policy
- Compensation request passed to the support lead (handed to a person)
- Exchange raised: sunscreen to tinted, pickup on delivery

## Transcript

**AI employee:** नमस्ते, Glow Leaf Naturals support में आपका स्वागत है। मैं brand की AI assistant हूँ। अपना order number या registered mobile number बताइए। (Hello, welcome to Glow Leaf Naturals support. I am the brand’s AI assistant. Please tell me your order number or registered mobile number.)

**Caller:** मेरा order number है GL 4512। चार दिन हो गए, अभी तक नहीं आया। (My order number is GL 4512. It has been four days and it still hasn’t arrived.)

**AI employee:** देरी के लिए माफ़ी चाहती हूँ। मैंने check किया, आपका parcel कल Jaipur hub से निकल चुका है और कल शाम तक पहुँच जाएगा। Tracking link मैं WhatsApp पर भेज देती हूँ। (Sorry for the delay. I checked: your parcel left the Jaipur hub yesterday and will reach you by tomorrow evening. I’ll send the tracking link on WhatsApp.)

**Caller:** ठीक है। और मैंने जो sunscreen लिया है, उसकी जगह tinted वाला चाहिए। Exchange हो सकता है? (Okay. And I want the tinted one instead of the sunscreen I ordered. Can I exchange it?)

**AI employee:** हाँ, delivery के सात दिन के अंदर exchange हो जाता है, अगर seal खुली न हो। Parcel मिलने के बाद pickup अपने आप schedule हो जाएगा। क्या मैं exchange request अभी बना दूँ? (Yes, exchanges are allowed within seven days of delivery if the seal is unopened. The pickup is scheduled automatically once the parcel arrives. Shall I raise the exchange now?)

**Caller:** हाँ, बना दीजिए। और देरी के लिए कुछ discount मिलेगा? (Yes, please. And will I get a discount for the delay?)

**AI employee:** Discount मैं खुद नहीं दे सकती, लेकिन आपकी request मैंने हमारी support team को भेज दी है। वो आज शाम तक WhatsApp पर reply करेंगे। (I can’t give a discount myself, but I have sent your request to our support team. They will reply on WhatsApp by this evening.)

**Caller:** ठीक है, धन्यवाद। (Okay, thank you.)

**AI employee:** आपका exchange request बन गया है। और कुछ मदद चाहिए तो इसी number पर call कीजिए। आपका दिन अच्छा हो! (Your exchange request is raised. Call this number if you need anything else. Have a good day!)

## Start

Hear it answer your own number: https://www.brandbakery.tech/contact. More demos: https://www.brandbakery.tech/demos.

---

Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/demos/online-seller-order-support; the site index for language models is https://www.brandbakery.tech/llms.txt.