# Salon and bridal makeup demo call: Handles a wedding postponed after a death in the family, gently and by the policy

> The bride's brother calls to cancel a bridal booking five days before the wedding because their grandfather has died, and asks for the full advance back. The AI offers condolences first, reads the policy as written, points out that a date change keeps the whole advance, holds the artist for a provisional new date, and sends the refund request to the owner without promising it.

- Page: https://www.brandbakery.tech/demos/salon-bridal-postponed
- Last updated: 2026-10-22

Breadcrumb: [Home](https://www.brandbakery.tech/) > [Demos](https://www.brandbakery.tech/demos) > Salon and bridal makeup

Demo business, not a client. Roop Rang Bridal Studio, Jaipur is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.

- **Language:** Hinglish
- **Direction:** Inbound
- **AI voice:** Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer)
- **Audio:** not recorded yet (transcript only)

## What it did

- Condolences first, kept the call short
- Policy read as written: date change keeps the full advance
- Booking marked postponed, advance valid 6 months
- Preferred artist checked first for the new date
- Refund request sent to the owner, no promise (handed to a person)
- Trial slot and reminders stopped

## Transcript

**AI employee:** नमस्ते, Roop Rang Bridal Studio। मैं studio की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या मदद कर सकती हूँ? (Hello, Roop Rang Bridal Studio. I am the studio's AI assistant, and this call is recorded. How can I help you?)

**Caller:** मैं Harsh बोल रहा हूँ, Kavya Sharma का भाई। अट्ठाईस तारीख की bridal booking है। वो cancel करनी है। दादाजी नहीं रहे, कल रात। (This is Harsh, Kavya Sharma's brother. There is a bridal booking for the 28th. I need to cancel it. Grandfather passed away, last night.)

**AI employee:** मुझे बहुत दुख है, आपके परिवार के लिए ये बहुत कठिन समय है। आप इस वक़्त भी ये सब संभाल रहे हैं। मैं आपका ज़्यादा समय नहीं लूँगी। Kavya जी की booking मेरे सामने है। (I am very sorry; this is a very hard time for your family. You are handling all this even now. I will not take much of your time. Kavya ji's booking is in front of me.)

**Caller:** शुक्रिया। तो advance वापस कर दीजिए, पंद्रह हज़ार दिए थे। अब शादी नहीं हो रही इस date पर। (Thank you. So please return the advance; we paid fifteen thousand. The wedding is not happening on this date now.)

**AI employee:** समझ गई। मैं आपको policy वैसी ही बता देती हूँ जैसी लिखी है, ताकि आपको सही जानकारी हो। शादी से सात दिन के अंदर cancellation पर advance refund नहीं होता। लेकिन अगर date आगे बढ़ती है, तो पूरा पंद्रह हज़ार नई date पर adjust हो जाता है, बिना कोई charge। (Understood. Let me read you the policy as written so you have the right information. A cancellation within seven days of the wedding has no advance refund. But if the date moves, the full fifteen thousand is adjusted to the new date, with no charge.)

**Caller:** पर हमें अभी नई date पता ही नहीं। तेरहवीं के बाद पंडित जी से पूछेंगे। शायद दो-तीन महीने बाद। (But we do not know the new date yet. We will ask the priest after the thirteenth-day rites. Maybe two or three months later.)

**AI employee:** बिलकुल, इसमें कोई जल्दी नहीं है। मैं booking को अभी cancel नहीं कर रही, बल्कि postponed mark कर रही हूँ। आपका advance छह महीने तक valid रहेगा। जब भी आपको date मिले, बस इसी number पर बता दीजिए। (Of course, there is no hurry. I am not cancelling the booking now; I am marking it postponed. Your advance stays valid for six months. Whenever you have a date, just tell us on this number.)

**Caller:** और अगर उस date पर Neha ma'am, जो artist थीं, free नहीं हुईं तो? Kavya को सिर्फ़ उन्हीं से करवाना है। (And what if Neha ma'am, the artist, is not free on that date? Kavya wants only her.)

**AI employee:** ये ज़रूरी बात है। मैं Neha ma'am का calendar देख रही हूँ। January में उनकी अभी काफ़ी dates खाली हैं। जैसे ही आपको date मिले, मैं सबसे पहले उन्हीं के लिए check करूँगी। अगर वो उस दिन booked हुईं, तो आप तय करेंगी कि दूसरा artist लेना है या advance का क्या करना है। (That matters. I am looking at Neha ma'am's calendar. She has quite a few dates open in January. As soon as you have a date, I will check her first. If she is booked that day, you decide whether to take another artist or what to do with the advance.)

**Caller:** फिर भी, अगर date ही ना बने, तो पैसा डूब जाएगा? ये तो मजबूरी है, हमारी गलती नहीं। (Still, if no date works out, is the money lost? This is beyond our control, not our fault.)

**AI employee:** आपकी बात मैं पूरी तरह समझती हूँ। Refund पर फ़ैसला मेरे हाथ में नहीं है, ये studio की owner Mrs Rathore लेती हैं। मैं आपकी पूरी बात उन्हीं शब्दों में उन्हें भेज रही हूँ, कि परिवार में death हुई है और refund की request है। वो आपको खुद call करेंगी, लेकिन तेरहवीं के बाद, ताकि अभी आपको परेशान ना करें। ठीक रहेगा? (I understand you completely. The refund decision is not in my hands; the studio owner, Mrs Rathore, makes it. I am sending her your full account in your words: that there has been a death in the family and that you are requesting a refund. She will call you herself, but after the thirteenth-day rites, so as not to trouble you now. Will that be all right?)

**Caller:** हाँ, ये ठीक है। अभी बहुत सारे calls करने हैं। (Yes, that is fine. I have a lot of calls to make right now.)

**AI employee:** जी, मैं आपको और नहीं रोकूँगी। Trial के लिए अगले हफ़्ते जो slot रखा था, वो भी मैंने हटा दिया है, उसका कोई charge नहीं। आपको reminder messages भी नहीं जाएँगे। (Yes, I will not keep you longer. I have also removed the trial slot booked for next week, with no charge. You will not get reminder messages either.)

**Caller:** शुक्रिया, ये अच्छा किया। (Thank you, that was good of you.)

**AI employee:** Recap: booking postponed, cancel नहीं। पंद्रह हज़ार का advance छह महीने valid। नई date मिलते ही Neha ma'am सबसे पहले check होंगी। Refund की request Mrs Rathore के पास, वो तेरहवीं के बाद call करेंगी। ये सब मैं एक message में भेज रही हूँ। दादाजी को श्रद्धांजलि, अपना और परिवार का ध्यान रखिए। (Recap: the booking is postponed, not cancelled. The fifteen-thousand advance is valid for six months. Neha ma'am gets checked first once you have a new date. The refund request is with Mrs Rathore, who will call after the thirteenth-day rites. I am sending all this in one message. My condolences for your grandfather; take care of yourself and your family.)

## Start

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