# Cancellations and refunds

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- Page: https://www.brandbakery.tech/refund-policy
- Last updated: 2026-10-20

Breadcrumb: [Home](https://www.brandbakery.tech/) > Cancellations and refunds

Last reviewed: October 25, 2026

## Who you are dealing with

- **Business:** Brand Bakery
- **Owner:** Abhishek Kumar
- **Entity:** Sole proprietorship
- **Registration:** MSME (Udyam) registered
- **Based in:** New Delhi, India
- **Email:** support@brandbakery.tech
- **Grievance contact:** support@brandbakery.tech
- **Governing law:** Laws of India

## Your project agreement comes first

Before you pay for work, your written proposal or project agreement should explain payment milestones, cancellation terms, included revisions and any third-party costs that cannot be refunded. That agreement governs the project, subject to rights the law does not allow to be excluded.

This page does not create a blanket no-refund rule or replace terms already agreed with you.

## If you need to cancel

Email [support@brandbakery.tech](mailto:support@brandbakery.tech?subject=Project%20cancellation) with your project name, invoice reference if you have one, and the change you are asking for. Do not include full payment-card or banking credentials.

We will review the request against the agreement, the work completed, the amounts paid and any third-party costs already authorised, and explain the proposed settlement and any refund due in writing. If work has not started, tell us promptly so further commitments can be avoided.

## If something is wrong with the work

Tell us which agreed deliverable is missing or does not match the scope. We will review the concern and discuss a fix, a revised delivery plan or a refund where one is due. Reporting a concern does not mean giving up any rights you have.

## Refunds and invoices

If a refund is agreed or required, we will confirm the amount, the method and the expected timeline in writing. Banks and payment providers take different amounts of time, so we do not promise an arrival date before the payment has been checked.

Brand Bakery is not registered for GST, so our invoices, and any refund against them, carry no GST. For billing errors or duplicate payments, send the invoice reference and payment date so we can investigate.

## Complaints

If you are not satisfied with how we handled a cancellation or refund, write to the grievance contact listed at the top of this page or to [support@brandbakery.tech](mailto:support@brandbakery.tech). Our terms explain the law that applies and how disputes are settled.

## Related policies

- [Privacy policy](https://www.brandbakery.tech/privacy)
- [Website terms](https://www.brandbakery.tech/terms)
- [Cancellations and refunds](https://www.brandbakery.tech/refund-policy)
- [Website disclaimer](https://www.brandbakery.tech/disclaimer)

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Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/refund-policy; the site index for language models is https://www.brandbakery.tech/llms.txt.