# WhatsApp community and channel management for Indian brands with loyal customers > Brand Bakery sets up and runs WhatsApp Communities, Channels and groups for Indian businesses: coaching institutes and their parents, buyers in a housing project, and loyal customers of a D2C brand. You get the structure, rules, a content calendar, moderation within agreed hours and a monthly report. Pricing is shared after a short call. - Page: https://www.brandbakery.tech/services/social/community-management - Last updated: 2026-10-20 Breadcrumb: [Home](https://www.brandbakery.tech/) > [Services](https://www.brandbakery.tech/services) > [Social](https://www.brandbakery.tech/services/social) > Community and WhatsApp channel management ## Who it is for - Coaching institutes keeping students and parents informed without dozens of messy groups - Gyms and wellness studios sharing useful updates with members who opted in - Real estate developers keeping buyers in a project informed through construction and handover - D2C brands and online sellers with repeat buyers who want early access and offers ## Who it is not for - Clinics, hospitals and doctors: under the NMC guidelines of October 2026 we offer them only the AI Receptionist - Anyone adding people to groups without their consent - Brands that want to post promotions every day - Businesses with nothing regular to share ## What you get - A structure: which Community, Channel or group does which job - Joining links and QR codes, with opt-in recorded - Group rules and admin settings that keep conversations useful - A monthly content calendar of updates, tips and offers - Moderation and replies within agreed hours, with escalation to your team - A monthly report on members, leavers, replies and enquiries ## How it works 1. **Decide the purpose.** We agree what members get from joining and how often they will hear from you. 2. **Set up.** Communities, Channels or groups are created with clear rules, admins and settings. 3. **Invite properly.** Joining links and QR codes go on bills, receipts and your website, and are shared in person, so everyone opts in. 4. **Run it.** We post on the calendar, answer questions and keep the conversation on track. 5. **Review.** Each month we look at who stayed, who left and what got replies, and adjust. ## Timeline Set-up is quick once the purpose is agreed. After that, the work runs month to month. ## Pricing Pricing on request, shared after a short call. WhatsApp Business API and provider fees, if used, are billed separately. We never add people without consent, and personal data is handled under the DPDP Act. We do not promise member numbers or sales. ## Pairs well with - [AI customer support](https://www.brandbakery.tech/ai-employees/customer-support): Answers order and service questions, raises tickets, escalates complaints. ## Free tools that help - [WhatsApp Link & QR Builder](https://www.brandbakery.tech/tools/whatsapp-link): Make a WhatsApp link with your enquiry message already typed in, plus a QR code to print on bills, menus and boards. - [QR Code Generator](https://www.brandbakery.tech/tools/qr-code): Make a QR code for a link, text or contact details, and download it as a PNG. - [Campaign Link & QR Kit](https://www.brandbakery.tech/tools/campaign-kit): Build a tagged campaign link and its QR code for posters, menus, packaging and local ads, so you can see which one works. ## Questions ### What is the difference between a Community, a Channel and a group? A Channel is one-way: you post, members read. A group is a conversation. A Community gathers several groups under one announcement group. Most businesses need a Channel or a Community, rarely dozens of groups. ### Can we add our customers to a group? Only people who agree. We give you joining links and QR codes to share at the counter, on bills and on your website, so members choose to join. ### Who moderates the conversations? We do, within agreed hours, using rules you approve. Complaints and sensitive questions go to your team straight away. ### How often should we post? As often as you have something useful to say. Too many messages make people mute or leave, so we keep the rhythm steady and watch the leave rate. ### How is this different from WhatsApp marketing? WhatsApp marketing uses the Business API to send approved messages to opted-in customers at scale. Community management runs the groups and channels where members read and talk. Many brands use both. ### How much does community management cost? Pricing is shared after a short call. The cost depends on the number of groups and the moderation hours, and it is fixed in writing. ## Start a project Tell us about it at https://www.brandbakery.tech/contact. More in [Social](https://www.brandbakery.tech/services/social). --- Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/services/social/community-management; the site index for language models is https://www.brandbakery.tech/llms.txt.