# Online reputation and review management for Indian businesses customers check first > Brand Bakery helps Indian businesses earn more genuine reviews and answer every one well: coaching institutes, real estate, interiors, solar, salons, restaurants and online sellers. You get a review audit across Google, Justdial and marketplaces, a simple way to ask happy customers, reply templates in your voice, alerts for new reviews and a monthly report. Pricing is shared after a short call. - Page: https://www.brandbakery.tech/services/strategy/reputation-management - Last updated: 2026-10-20 Breadcrumb: [Home](https://www.brandbakery.tech/) > [Services](https://www.brandbakery.tech/services) > [Strategy and growth](https://www.brandbakery.tech/services/strategy) > Online reputation management and reviews ## Who it is for - Coaching institutes, salons and restaurants where a star rating decides who gets the call - Real estate, interiors and solar firms whose buyers read reviews before a site visit - Online and IndiaMART sellers whose ratings lag behind the quality of their product - Businesses with unanswered negative reviews sitting at the top of their profile ## Who it is not for - Anyone who wants fake reviews, review swaps or paid reviews - Anyone who wants genuine criticism removed or hidden - Clinics, hospitals and doctors: under the NMC guidelines of October 2026 we offer them only the AI Receptionist - Businesses with a real service problem they do not plan to fix ## What you get - A review audit across Google, Justdial, IndiaMART, marketplaces and social - A simple review request routine: a link, a QR code and a WhatsApp message to send after a good visit - Reply templates in your voice for praise, complaints and false reviews - Alerts for new reviews, so none sits unanswered - Help reporting reviews that break platform rules, through the proper process - A monthly report on ratings, volume and the themes customers mention ## How it works 1. **Audit.** We gather every review across platforms and sort them by theme and urgency. 2. **Answer the backlog.** We draft replies to unanswered reviews for you to approve, starting with the most visible. 3. **Ask at the right moment.** A link, a QR code and a short WhatsApp message make it easy for happy customers to leave a review. 4. **Watch.** Alerts flag new reviews, and replies go out within agreed hours. 5. **Learn.** Monthly themes show what customers praise and what keeps coming up, so you can fix the cause. ## Timeline The audit and backlog replies come first. After that, monitoring runs month to month. ## Pricing Pricing on request, shared after a short call. We never buy, write or swap reviews, and we never ask platforms to remove genuine criticism. Platforms decide what they remove, and we do not promise a rating. ## Pairs well with - [AI customer support](https://www.brandbakery.tech/ai-employees/customer-support): Answers order and service questions, raises tickets, escalates complaints. - [AI receptionist](https://www.brandbakery.tech/ai-employees/receptionist): Picks up calls and WhatsApp 24x7, books appointments, puts urgent ones through to staff. Available at launch. ## Free tools that help - [QR Code Generator](https://www.brandbakery.tech/tools/qr-code): Make a QR code for a link, text or contact details, and download it as a PNG. - [WhatsApp Link & QR Builder](https://www.brandbakery.tech/tools/whatsapp-link): Make a WhatsApp link with your enquiry message already typed in, plus a QR code to print on bills, menus and boards. - [Campaign Link & QR Kit](https://www.brandbakery.tech/tools/campaign-kit): Build a tagged campaign link and its QR code for posters, menus, packaging and local ads, so you can see which one works. ## Questions ### Can you remove bad reviews? We can report reviews that break a platform's rules, such as spam, abuse or reviews from people who were never customers. Genuine criticism stays, and a thoughtful public reply often does more good than removal would. ### Do you write or buy reviews? Never. Fake reviews break platform rules and consumer protection guidelines, they get removed, and customers stop trusting you. We help you ask real customers at the right moment instead. ### How should I reply to an angry review? Quickly, calmly and briefly: acknowledge it, share no private details, and offer to sort it out offline. We draft replies for your approval, and anything about health or money goes past you first. ### Which platforms do you cover? Google, Justdial, IndiaMART, Amazon, Flipkart, Swiggy, Zomato and social, depending on where your customers look before they choose. ### How do we get more reviews? Ask happy customers right after a good experience, with a link that opens the review form. Our free WhatsApp link and QR tools make that easy, and an AI receptionist can send the link after a booking. ### Do you manage reviews for clinics and doctors? No. The National Medical Commission's guidelines of 6 October 2026 bar doctors and clinics from asking for, buying or sharing patient reviews and testimonials for promotion. For clinics and doctors we offer only the AI Receptionist, which answers calls and books visits. ### How much does reputation management cost? Pricing is shared after a short call. The cost depends on the number of locations and platforms, and it is fixed in writing. ## Start a project Tell us about it at https://www.brandbakery.tech/contact. More in [Strategy and growth](https://www.brandbakery.tech/services/strategy). --- Brand Bakery is a design-first digital studio in New Delhi. Start an enquiry at https://www.brandbakery.tech/contact or email support@brandbakery.tech. This is the Markdown copy of https://www.brandbakery.tech/services/strategy/reputation-management; the site index for language models is https://www.brandbakery.tech/llms.txt.