Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all paid services offered by Brand Bakery, including but not limited to:

• Brand identity and design projects
• Product design and web/app development
• AI-integrated experience projects
• Digital marketing and SEO campaigns
• Ongoing retainer engagements

This policy does not apply to our free tools, which carry no charge and therefore no refund or cancellation mechanism.

Refunds are available in the following situations:

• Pre-commencement cancellation: As described in Section 2.1 above.
• Duplicate payment: If you are charged twice for the same invoice due to a technical error, the duplicate amount will be refunded in full within 7 business days of our confirming the error.
• Overcharge: If you are charged more than the agreed amount in your SOW due to a billing error, the excess will be refunded within 7 business days of our confirming the discrepancy.
• Service not delivered: If Brand Bakery fails to deliver agreed services within a materially unreasonable timeframe through no fault of the client, and you have raised a formal complaint that we have been unable to resolve within 30 days, you may be entitled to a partial or full refund for undelivered work, assessed on a case-by-case basis.

The following are explicitly non-refundable:

• Fees for completed and delivered milestones or deliverables, regardless of your satisfaction with the creative direction (as long as the work meets the agreed brief).
• Third-party costs paid on your behalf, such as domain registration fees, stock asset purchases, advertising spend, software licences, or cloud infrastructure provisioned for your project.
• Rush or expedited fees charged for fast-tracked deliveries.
• Fees for revision rounds already completed beyond the scope agreed in your SOW.
• Retainer fees for the current active billing month at the time of cancellation.

To initiate a cancellation or refund request:

1. Email support@brandbakery.tech with the subject line “Refund Request” or “Cancellation Request”.
2. Include your full name, company name, invoice number(s), and a brief description of the reason for the request.
3. Our team will acknowledge your request within 2 business days and provide a resolution or further information within 10 business days.

Refund requests submitted more than 30 days after the relevant invoice date will not be considered, except in cases of duplicate payment or verifiable billing errors.

• Approved refunds are processed within 7–14 business days.
• Refunds are issued via the same payment method used for the original transaction (bank transfer, UPI, or card). If the original method is unavailable, we will coordinate an alternative with you.
• Payment gateway processing fees (typically 2–3%) are deducted from refund amounts where applicable, as these fees are non-recoverable from the payment gateway.
• Refunds are issued in Indian Rupees (INR) at the original exchange rate. We are not responsible for currency fluctuations for international clients.

Instead of cancelling a project, you may request to pause it for up to 60 days (subject to our team’s availability). After 60 days of inactivity without communication, Brand Bakery reserves the right to close the project and treat the outstanding balance as earned for work completed to date.

To pause a project, notify us in writing at support@brandbakery.tech.

We take client satisfaction seriously. If you are dissatisfied with an outcome or believe you are entitled to a refund not covered above, please reach out and we will work in good faith to find a fair resolution.

Unresolved disputes are subject to the governing law and dispute resolution process outlined in our Terms of Service.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 (India) or other applicable consumer protection legislation. If you are a consumer (not a business) engaging Brand Bakery for personal services, your statutory rights are unaffected by this policy.

For all refund and cancellation enquiries: