Cancellations and refunds

Before you pay for work, your written proposal or project agreement should explain payment milestones, cancellation terms, included revisions and any third-party costs that cannot be refunded. That agreement governs the project, subject to rights the law does not allow to be excluded.

This page does not create a blanket no-refund rule or replace terms already agreed with you.

Email support@brandbakery.tech with your project name, invoice reference if you have one, and the change you are asking for. Do not include full payment-card or banking credentials.

We will review the request against the agreement, the work completed, the amounts paid and any third-party costs already authorised, and explain the proposed settlement and any refund due in writing. If work has not started, tell us promptly so further commitments can be avoided.

Tell us which agreed deliverable is missing or does not match the scope. We will review the concern and discuss a fix, a revised delivery plan or a refund where one is due. Reporting a concern does not mean giving up any rights you have.

If a refund is agreed or required, we will confirm the amount, the method and the expected timeline in writing. Banks and payment providers take different amounts of time, so we do not promise an arrival date before the payment has been checked.

Brand Bakery is not registered for GST, so our invoices, and any refund against them, carry no GST. For billing errors or duplicate payments, send the invoice reference and payment date so we can investigate.

If you are not satisfied with how we handled a cancellation or refund, write to the grievance contact listed at the top of this page or to support@brandbakery.tech. Our terms explain the law that applies and how disputes are settled.