Terms of Service

2.1 Permitted Use

You may access and use the Site for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable Indian or international laws or regulations.
• Transmit any unsolicited or unauthorised advertising or promotional material (spam).
• Attempt to gain unauthorised access to any part of the Site, our servers, or any database connected to us.
• Engage in any conduct that restricts or inhibits anyone else’s use or enjoyment of the Site.
• Use automated bots, scrapers, or crawlers to extract content from the Site without our prior written consent.
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material.

2.2 Account Registration

Our public website and most tools do not require account registration. If we introduce account-based features in the future, you agree to provide accurate, complete information and to keep it up to date. You are responsible for maintaining the confidentiality of any login credentials.

5.1 Service Agreements

Professional services (brand design, product development, digital marketing campaigns, etc.) are governed by a separate Statement of Work (SOW) or Service Agreement signed between Brand Bakery and the client. In the event of any conflict between these Terms and an executed Service Agreement, the Service Agreement prevails.

5.2 Payment

Payment terms, pricing, and invoicing schedules are specified in your individual Service Agreement. Unless otherwise agreed in writing:

• Invoices are due within the number of days specified on the invoice (typically 15 days from the invoice date).
• Late payments may attract interest at 1.5% per month on the outstanding balance, or the maximum rate permitted by law, whichever is lower.
• We reserve the right to pause work on your project if invoices remain unpaid beyond the due date.

5.3 Cancellations & Refunds

Project commencement: Once work has commenced (design files delivered, development sprints initiated, or advertising campaigns launched), fees for completed milestones are non-refundable.

Cancellation before commencement: If you cancel a project before we have commenced work, any advance paid (retainer) will be refunded after deducting a reasonable administrative fee as specified in your Service Agreement, typically not exceeding ₹5,000 or 10% of the retainer, whichever is lower.

Refund processing: Approved refunds are processed within 7–14 business days via the original payment method.

Disputes: If you believe you have been charged incorrectly, please contact us within 30 days of the invoice date at support@brandbakery.tech.

5.4 Client Responsibilities

Timely delivery of services depends on the client’s cooperation. You agree to:

• Provide accurate briefs, brand assets, and access credentials as requested.
• Review and provide feedback on deliverables within agreed timelines.
• Ensure that any materials you provide to us do not infringe third-party intellectual property rights.

Project delays caused by late client feedback or missing materials are not the responsibility of Brand Bakery.

6.1 Our Intellectual Property

All content on the Site, including text, graphics, logos, tool interfaces, blog articles, code, and design assets, is the property of Brand Bakery or its licensors and is protected by Indian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

6.2 Client Work Product

Upon receipt of full payment for a project, Brand Bakery assigns to the client all final deliverables specifically created for that project (e.g., logos, UI designs, custom-developed features), as specified in the Service Agreement.

Brand Bakery retains ownership of:

• Pre-existing intellectual property, frameworks, and tools used in delivering the project.
• Generic design patterns, code libraries, and methodologies developed independently of your project.

6.3 Portfolio Rights

Unless expressly agreed otherwise in writing, Brand Bakery reserves the right to showcase completed client work in our portfolio, case studies, and marketing materials.

6.4 Free Tool Outputs

Content you generate using our free tools belongs to you. We claim no ownership over text, reports, or other outputs you create using our tools.

7.1 Website Disclaimer

The Site and all content, tools, and features on it are provided “as is” and “as available” without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses.

7.2 Limitation of Liability

To the maximum extent permitted by applicable Indian law, Brand Bakery shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Site, our free tools, or our services.

In no event shall Brand Bakery’s total liability to you for all claims arising out of or relating to these Terms or our services exceed the total fees paid by you to Brand Bakery in the 3 months preceding the claim, or ₹10,000, whichever is greater.

7.3 Indemnification

You agree to indemnify, defend, and hold harmless Brand Bakery and its team members from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your use of the Site or services in an unlawful manner; or (c) content or materials you provide to us that infringe third-party rights.