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Act 01Social

WhatsApp community and channel management for Indian brands with loyal customers

Brand Bakery sets up and runs WhatsApp Communities, Channels and groups for Indian businesses: coaching institutes and their parents, buyers in a housing project, and loyal customers of a D2C brand. You get the structure, rules, a content calendar, moderation within agreed hours and a monthly report. Pricing is shared after a short call.

Enquire about thisHow it works

Pricing and scopeLast updated

Act 02Is it for you?

Who this is for

Made for

  • Coaching institutes keeping students and parents informed without dozens of messy groups
  • Gyms and wellness studios sharing useful updates with members who opted in
  • Real estate developers keeping buyers in a project informed through construction and handover
  • D2C brands and online sellers with repeat buyers who want early access and offers

Not the right fit

  • Clinics, hospitals and doctors: under the NMC guidelines of October 2026 we offer them only the AI Receptionist
  • Anyone adding people to groups without their consent
  • Brands that want to post promotions every day
  • Businesses with nothing regular to share

Act 03Deliverables

What you get

Written into the scope before we start, so nothing is a surprise at handover.

  1. A structure: which Community, Channel or group does which job
  2. Joining links and QR codes, with opt-in recorded
  3. Group rules and admin settings that keep conversations useful
  4. A monthly content calendar of updates, tips and offers
  5. Moderation and replies within agreed hours, with escalation to your team
  6. A monthly report on members, leavers, replies and enquiries

Act 04Process and timeline

How it rises

  1. Decide the purpose

    We agree what members get from joining and how often they will hear from you.

  2. Set up

    Communities, Channels or groups are created with clear rules, admins and settings.

  3. Invite properly

    Joining links and QR codes go on bills, receipts and your website, and are shared in person, so everyone opts in.

  4. Run it

    We post on the calendar, answer questions and keep the conversation on track.

  5. Review

    Each month we look at who stayed, who left and what got replies, and adjust.

How long it takes

Set-up is quick once the purpose is agreed. After that, the work runs month to month.

Pricing

On request, shared after a short call

WhatsApp Business API and provider fees, if used, are billed separately. We never add people without consent, and personal data is handled under the DPDP Act. We do not promise member numbers or sales.

  • ScopeAgreed in writing before work starts
  • TaxBrand Bakery is not registered for GST, so invoices carry no GST.
  • DatesAgreed with you in writing, before work starts
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Act 05Try it yourself

Free tools and further reading

Pairs well with an AI employee

Act 06Questions

Asked often

Straight answers. If yours is not here, ask it on the enquiry form.

What is the difference between a Community, a Channel and a group?

A Channel is one-way: you post, members read. A group is a conversation. A Community gathers several groups under one announcement group. Most businesses need a Channel or a Community, rarely dozens of groups.

Can we add our customers to a group?

Only people who agree. We give you joining links and QR codes to share at the counter, on bills and on your website, so members choose to join.

Who moderates the conversations?

We do, within agreed hours, using rules you approve. Complaints and sensitive questions go to your team straight away.

How often should we post?

As often as you have something useful to say. Too many messages make people mute or leave, so we keep the rhythm steady and watch the leave rate.

How is this different from WhatsApp marketing?

WhatsApp marketing uses the Business API to send approved messages to opted-in customers at scale. Community management runs the groups and channels where members read and talk. Many brands use both.

How much does community management cost?

Pricing is shared after a short call. The cost depends on the number of groups and the moderation hours, and it is fixed in writing.

Community and WhatsApp channel management

Ready when you are

Tell us what is not working today. After a short call you will know whether this service fits, and you get the scope, price and dates in writing before any work begins.

Start an enquiryMore in Social

Last updated . Prices and scope are confirmed in writing for every project.