Act 01Home services · Inbound · Hinglish
Checks a technician's ₹4,800 gas-refill bill against the rate card while he is still at the door
A customer calls while the technician is still at his flat, saying he was quoted ₹599 for a service and is now being asked ₹4,800 for a gas refill he did not approve. The AI checks the job card and rate card, finds the refill price matches but no approval was taken, tells him he does not have to pay for unapproved work, offers a pressure-test reading before any refill, and keeps the service charge honest.
Demo business, not a client ThandaGhar AC Services, Chennai is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Checks a technician's ₹4,800 gas-refill bill against the rate card while he is still at the door
Home services · ThandaGhar AC Services, Chennai (invented)
A customer calls while the technician is still at his flat, saying he was quoted ₹599 for a service and is now being asked ₹4,800 for a gas refill he did not approve. The AI checks the job card and rate card, finds the refill price matches but no approval was taken, tells him he does not have to pay for unapproved work, offers a pressure-test reading before any refill, and keeps the service charge honest.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Rate card checked: price right, no approval on the job card
- Told him plainly: no payment for unapproved work
- Asked for the pressure reading before deciding
- No proof, no charge. 30-day warranty stated
- Process miss sent to the service manager
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, ThandaGhar AC Services। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। बताइए, क्या हुआ?Hello, ThandaGhar AC Services. I am the AI assistant here, and this call is recorded. Tell me, what happened?
- Callerआपका technician अभी मेरे घर पर है। Booking पाँच सौ निन्यानवे की service की थी। अब बोल रहा है gas कम है, refill किया, चार हज़ार आठ सौ दो। मुझसे किसी ने पूछा तक नहीं!Your technician is at my place right now. I booked a ₹599 service. Now he says the gas was low, he refilled it, pay ₹4,800. Nobody even asked me!
- AI employeeये गंभीर है, मैं अभी देखती हूँ। आपका नाम या booking number?This is serious; let me check right now. Your name or booking number?
- CallerKarthik, booking T G सात सात तीन नौ।Karthik, booking TG7739.
- AI employeeJob card खुल गया। Booking split AC की basic service की है, पाँच सौ निन्यानवे। हमारे rate card पर gas refill चार हज़ार आठ सौ ही है, तो price सही है। लेकिन हमारे नियम में कोई भी extra काम customer की हाँ के बाद ही होता है, और job card पर आपकी approval की कोई entry नहीं है।The job card is open. The booking is a basic split-AC service, ₹599. Our rate card does list a gas refill at ₹4,800, so the price itself is right. But our rule is that any extra work happens only after the customer says yes, and the job card has no entry of your approval.
- Callerतो मैं नहीं दूँगा। ये तो ज़बरदस्ती है।Then I will not pay. This is coercion.
- AI employeeजो काम आपसे पूछे बिना हुआ, उसके पैसे देने की ज़रूरत नहीं है, ये मैं साफ़ कह रही हूँ। आप सिर्फ़ पाँच सौ निन्यानवे की service का payment करेंगे। मैं technician के app पर अभी message भेज रही हूँ कि refill का charge हटाया जाए।You do not need to pay for work done without asking you; I am saying that clearly. You will pay only for the ₹599 service. I am sending a message to the technician's app right now to remove the refill charge.
- Callerपर अगर सच में gas कम थी? Cooling सच में कम थी, इसीलिए तो बुलाया था।But what if the gas really was low? Cooling really was weak; that is why I called.
- AI employeeअच्छा सवाल। सही तरीका ये है कि technician refill से पहले gauge पर pressure reading दिखाए और उसकी photo job card में डाले। मैं उनसे वो reading अभी आपको दिखाने को कह रही हूँ। अगर reading normal से कम है, तो refill ज़रूरी था, और तब आप तय कीजिए कि रखना है या नहीं।Good question. The right way is for the technician to show the pressure reading on the gauge before a refill and add a photo to the job card. I am asking him to show you that reading now. If it is below normal, the refill was needed, and then you decide whether to keep it.
- Callerवो reading दिखा रहा है... कह रहा है पहले बहुत कम थी, अब ठीक है। पर पहले वाली photo नहीं ली।He is showing a reading... says it was very low before and fine now. But he did not take a photo of the earlier one.
- AI employeeतो पहले की reading का कोई proof नहीं है, और आपकी approval भी नहीं ली गई। इस हालत में refill का charge नहीं लगेगा। आपका AC अब ठंडा कर रहा है, तो उसका फ़ायदा आपको मिल गया, और ये गलती हमारी तरफ़ की है। Service warranty तीस दिन की है, cooling में फिर दिक्कत हो तो free visit।Then there is no proof of the earlier reading, and your approval was not taken either. In that case, no refill charge applies. Your AC is cooling now, so you have the benefit, and the mistake is on our side. The service warranty is thirty days; if cooling drops again, the visit is free.
- Callerये तो सही है। Thank you। पर technician को कुछ मत कहना, वो डर रहा है।That is fair. Thank you. But do not say anything to the technician; he looks scared.
- AI employeeसमझ गई, आपकी बात note कर ली है। Process की ये चूक मैं service manager को भेज रही हूँ ताकि सारे technicians को approval और reading की photo याद दिलाई जाए। Payment सिर्फ़ पाँच सौ निन्यानवे, invoice आपके WhatsApp पर। धन्यवाद Karthik जी।Understood; I have noted what you said. I am sending this process miss to the service manager so all technicians are reminded about approval and the reading photo. Payment is only ₹599, with the invoice on your WhatsApp. Thank you, Karthik ji.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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