Act 01Online sellers · Outbound · Hindi
Confirms a COD order that turns into an old-order complaint, and saves both
A festive-week COD confirmation call meets a customer still angry that his last order was marked 'customer refused'. The AI checks the courier log, finds a typo in his phone number, fixes it on both orders, gives the pending refund status, offers prepaid without pushing, helps with size from his past order, and confirms the delivery.
Demo business, not a client Rangreza Ethnic, Jaipur is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
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The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
OutboundHindi
Confirms a COD order that turns into an old-order complaint, and saves both
Online sellers · Rangreza Ethnic, Jaipur (invented)
A festive-week COD confirmation call meets a customer still angry that his last order was marked 'customer refused'. The AI checks the courier log, finds a typo in his phone number, fixes it on both orders, gives the pending refund status, offers prepaid without pushing, helps with size from his past order, and confirms the delivery.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- COD order details read back. Missing landmark caught
- Old order: courier log pulled, phone typo found
- Phone number corrected on both orders
- Refund status given, auto-escalates after the 14th
- Prepaid offered once, not pushed. Stays COD
- Size changed L to XL from the size chart
- Order confirmed. Tracking link on WhatsApp
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, मैं Rangreza Ethnic की AI assistant बोल रही हूँ। आपने कल रात हमारी website पर एक कुर्ता-पजामा set order किया था, Cash on Delivery। ये call record हो रही है। बस order confirm करने के लिए call किया है, एक मिनट लगेगा।Hello, I am the AI assistant from Rangreza Ethnic. You ordered a kurta-pyjama set on our website last night, Cash on Delivery. This call is recorded. I am just calling to confirm the order; it will take a minute.
- Callerकौन सा order? अच्छा, वो Diwali वाला। हाँ, किया था।Which order? Oh, the Diwali one. Yes, I did.
- AI employeeजी। Maroon silk-blend set, size L, दो हज़ार चार सौ निन्यानवे रुपये। Address है Gomti Nagar, Lucknow, लेकिन कोई landmark नहीं लिखा है। Delivery के लिए कोई landmark बता देंगे?Yes. Maroon silk-blend set, size L, ₹2,499. The address is Gomti Nagar, Lucknow, but there is no landmark. Could you give a landmark for delivery?
- CallerPatrakarpuram चौराहे के पास, Sharma Sweets के पीछे वाली गली। लेकिन रुकिए, पहले ये बताइए, पिछली बार आपका courier आया ही नहीं और app में लिख दिया customer ने मना कर दिया! मैं पूरा दिन घर पर था!Near Patrakarpuram crossing, the lane behind Sharma Sweets. But wait, first tell me this: last time your courier never came, and the app said the customer refused! I was home all day!
- AI employeeये बहुत गलत हुआ, और मैं समझ सकती हूँ आप क्यों नाराज़ हैं। मैं अभी पिछला order खोलकर courier का record देखती हूँ। बस कुछ second।That was very wrong, and I understand why you are upset. Let me open the previous order and check the courier's record. Just a few seconds.
- Callerदेखिए, देखिए। मुझे Diwali के लिए वो shirt चाहिए थी, सब बेकार हो गया।Go on, check. I needed that shirt for Diwali, it was all wasted.
- AI employeeमिल गया। Order सितंबर का है, एक linen shirt, prepaid। Courier के log में लिखा है, attempt शाम सात बजकर बयालीस minute पर, phone unreachable। और मुझे वजह भी दिख रही है, order में आपका number एक digit गलत है। आखिरी digit सात की जगह एक लिखा है।Found it. The order is from September, one linen shirt, prepaid. The courier log says: attempt at 7:42 pm, phone unreachable. And I can see why. Your number on that order is wrong by one digit. The last digit is written as 1 instead of 7.
- Callerतो आपकी website ने गलत number save किया?So your website saved the wrong number?
- AI employeeये typing में हुआ या system में, अभी पक्का नहीं कह सकती, लेकिन ये ढूँढना हमारा काम था, आपका नहीं। माफ़ी चाहती हूँ। मैंने दोनों orders पर number ठीक कर दिया है। आपका सही number नौ आठ एक शून्य, पाँच पाँच, तीन दो चार सात है ना?Whether it was a typing slip or the system, I cannot say for sure yet, but finding it was our job, not yours. I am sorry. I have corrected the number on both orders. Your correct number is 98105 53247, right?
- Callerहाँ, यही है। और उस shirt के पैसे? Prepaid था, तेरह सौ रुपये।Yes, that is it. And the money for that shirt? It was prepaid, ₹1,300.
- AI employeeShirt हमारे warehouse में वापस पहुँच गई है, और refund initiate हो चुका है, लेकिन अभी pending है। Bank में आने में पाँच से सात working days लगते हैं। चौदह तारीख तक नहीं आया, तो ये automatically priority में finance team के पास जाएगा। Refund reference number WhatsApp पर भेज रही हूँ।The shirt has reached our warehouse and the refund has been initiated, but it is still pending. It takes five to seven working days to reach the bank. If it has not arrived by the 14th, it goes automatically to the finance team as priority. I am sending the refund reference number on WhatsApp.
- Callerपाँच से सात दिन? आज ही क्यों नहीं? पैसे तो आप लोग तुरंत काट लेते हो।Five to seven days? Why not today? You people take money instantly.
- AI employeeबात सही है। Bank वाला समय मैं कम नहीं कर सकती। अगर आप चाहें तो एक option है, तेरह सौ रुपये का store credit मैं अभी दे सकती हूँ, जो इस order में तुरंत adjust हो जाएगा। या bank refund का इंतज़ार कर लीजिए। जो आपको ठीक लगे।Fair point. I cannot shorten the bank's time. If you like, there is one option: I can give ₹1,300 store credit right now, adjusted against this order immediately. Or you can wait for the bank refund. Whatever suits you.
- Callerनहीं, मुझे पैसे bank में ही चाहिए। Credit-vredit नहीं।No, I want the money in the bank. No credit and all.
- AI employeeठीक है, bank refund ही चलेगा। अब इस order की बात करें। अगर आप अभी online pay करें तो पाँच percent कम लगेगा, यानी लगभग सवा सौ रुपये बचेंगे। ये ज़रूरी नहीं है, COD भी बिलकुल चलेगा।Okay, the bank refund it is. Now about this order. If you pay online now, it is 5 percent less, about ₹125 saved. It is not required; COD is perfectly fine too.
- Callerपिछली बार के बाद? बिलकुल नहीं। COD ही रखिए।After last time? No way. Keep it COD.
- AI employeeबिलकुल, COD ही रहेगा। एक और बात, आपने इस बार L size लिया है। पिछली shirt भी L थी। क्या वो सही आई थी? मतलब, आपने कभी पहनी थी?Of course, COD it stays. One more thing: you chose size L this time. The last shirt was L too. Did that fit? I mean, did you ever wear it?
- Callerवो तो आई ही नहीं थी! लेकिन सच बताऊँ, मुझे दूसरी brand में L थोड़ा tight आता है। Chest बयालीस है।It never even arrived! But honestly, in other brands L is a bit tight on me. My chest is 42.
- AI employeeहमारे size chart में L का chest बयालीस inch है, यानी बिलकुल आपके नाप का, कोई ढील नहीं। ढीला fit पसंद है तो XL, जिसका chest चौवालीस है। कुर्ते की length भी XL में एक inch ज़्यादा है। क्या XL कर दूँ?In our size chart, L has a 42-inch chest, exactly your size with no room. If you like a loose fit, XL has a 44-inch chest. The kurta length is also one inch more in XL. Shall I change it to XL?
- Callerहाँ, XL कर दीजिए। और अगर फिर भी fit नहीं हुआ?Yes, make it XL. And if it still does not fit?
- AI employeeDelivery से सात दिन के अंदर free exchange है, बस tag लगा रहना चाहिए। Courier ही pickup करेगा। और इस बार, delivery boy आने से पहले आपके सही number पर call करेगा।There is a free exchange within seven days of delivery, as long as the tag is on. The courier will do the pickup. And this time, the delivery person will call your correct number before arriving.
- CallerDiwali से पहले आ जाएगा ना? सच बोलना।It will come before Diwali, right? Be honest.
- AI employeeCourier का estimated date अठारह तारीख है, Diwali से दो दिन पहले। Festive week में कभी-कभी एक दिन ऊपर-नीचे होता है, इसलिए मैं guarantee नहीं बोलूँगी। Tracking link मैं WhatsApp पर भेज रही हूँ, हर update आपको मिलेगा।The courier's estimated date is the 18th, two days before Diwali. In festive week it can move by a day, so I will not call it a guarantee. I am sending the tracking link on WhatsApp so you get every update.
- Callerठीक है, चलो।Okay, fine.
- AI employeeRecap कर देती हूँ। Order confirm है, size XL, COD, दो हज़ार चार सौ निन्यानवे रुपये। Landmark जोड़ दिया, Sharma Sweets के पीछे वाली गली। Number दोनों orders पर ठीक कर दिया। पुराने तेरह सौ रुपये का refund चौदह तारीख तक, reference WhatsApp पर। धन्यवाद, और Diwali की शुभकामनाएँ!Let me recap. The order is confirmed: size XL, COD, ₹2,499. Landmark added, the lane behind Sharma Sweets. The number is fixed on both orders. The old ₹1,300 refund by the 14th, reference on WhatsApp. Thank you, and happy Diwali!
- Callerथैंक यू। पहली बार किसी ने पूरा मामला ठीक से देखा।Thank you. First time someone looked at the whole thing properly.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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