Act 01Online sellers · Inbound · Hindi
Stays calm with an abusive caller who turns out to be a refund-scam victim
A customer calls shouting and swearing, accusing the brand of stealing ₹4,999. The AI gives a calm warning, he settles, and it turns out a fake 'refund agent' got his UPI PIN. The AI checks that no such call came from the brand, tells him to call 1930 and his bank right away, gives the real refund status of his return, reports the fake number to its security team, and does not promise compensation it cannot give.
Demo business, not a client Chhaap Prints, Jaipur is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Stays calm with an abusive caller who turns out to be a refund-scam victim
Online sellers · Chhaap Prints, Jaipur (invented)
A customer calls shouting and swearing, accusing the brand of stealing ₹4,999. The AI gives a calm warning, he settles, and it turns out a fake 'refund agent' got his UPI PIN. The AI checks that no such call came from the brand, tells him to call 1930 and his bank right away, gives the real refund status of his return, reports the fake number to its security team, and does not promise compensation it cannot give.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- First warning: calm request, no hang-up
- Second warning. Stated: we never ask for PIN or OTP
- Checked: no call from the brand, number not ours
- Urgent steps: 1930, bank, cybercrime.gov.in
- Fraud number to security. No compensation promise
- Real refund status given: ₹899, tomorrow
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Chhaap Prints customer care। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या मदद कर सकती हूँ?Hello, Chhaap Prints customer care. I am the AI assistant here, and this call is recorded. How can I help you?
- Callerमदद? चोर company हो तुम लोग! मेरे खाते से पाँच हज़ार उड़ा लिए! बेवकूफ़ बना रखा है सबको! मैं police में जाऊँगा, तुम सबको अंदर करवाऊँगा!Help? You are a thief company! You took five thousand from my account! You have made fools of everyone! I will go to the police and get you all locked up!
- AI employeeमैं समझ सकती हूँ कि पैसे जाने पर कितना गुस्सा आता है, और मैं आपकी पूरी मदद करना चाहती हूँ। बस एक request है, बात आराम से करें, ताकि मैं जल्दी से समझ सकूँ कि हुआ क्या। पैसे कब और कैसे कटे?I understand how angry losing money makes you, and I want to help fully. Just one request: let us talk calmly, so I can quickly understand what happened. When and how was the money taken?
- Callerआराम से? तुम्हारे refund वाले आदमी ने call किया, बोला return का refund देना है, एक link भेजा, PIN डलवाया, और चार हज़ार नौ सौ निन्यानवे कट गए! अब फ़ोन भी नहीं उठा रहा, धोखेबाज़!Calmly? Your refund guy called, said he had to give the return refund, sent a link, made me enter my PIN, and ₹4,999 got deducted! Now he is not even picking up, the cheat!
- AI employeeमैं आपकी बात सुन रही हूँ, और ये बहुत गंभीर है। गाली के बिना बात करेंगे तो मैं आपकी ज़्यादा जल्दी मदद कर पाऊँगी। एक ज़रूरी बात पहले, Chhaap Prints कभी भी refund के लिए UPI PIN, OTP या link पर pay करने को नहीं कहती। Refund देने के लिए PIN की ज़रूरत होती ही नहीं।I hear you, and this is very serious. If we talk without abuse, I can help you faster. One important thing first: Chhaap Prints never asks for a UPI PIN, an OTP, or a payment on a link to give a refund. A refund never needs your PIN.
- Callerमतलब... वो आपका आदमी नहीं था?So... he was not your man?
- AI employeeमैं check करती हूँ। आपका registered mobile number बता दीजिए। और जिस number से call आया था, वो भी।Let me check. Please give your registered mobile number. And the number the call came from, too.
- Callerमेरा नौ आठ दो नौ, एक एक, चार चार छह शून्य। उसका number सात शून्य छह पाँच से शुरू होता था, बाकी screen पर है, भेजता हूँ।Mine is 98291 14460. His started with 7065; the rest is on my screen, I will send it.
- AI employeeधन्यवाद। आपके account पर एक return है, नीली t-shirt, जो परसों pickup हुई थी। हमारी तरफ़ से उसके बारे में कोई outbound call record नहीं है, और वो number हमारा नहीं है। मुझे बहुत अफ़सोस है, लेकिन ये एक fraud call थी, जो हमारे नाम का इस्तेमाल कर रहा था।Thank you. Your account has one return, a blue t-shirt, picked up the day before yesterday. There is no outbound call recorded from us about it, and that number is not ours. I am very sorry, but that was a fraud call using our name.
- Callerहे भगवान... अब क्या करूँ? पाँच हज़ार गए।Oh God... what do I do now? Five thousand gone.
- AI employeeअभी, इसी call के बाद, तीन काम सबसे पहले कीजिए। पहला, एक नौ तीन शून्य पर call कीजिए, ये सरकार की cyber fraud helpline है, जितनी जल्दी report करेंगे उतना अच्छा। दूसरा, अपने bank को call करके UPI block करवाइए और transaction dispute कीजिए। तीसरा, cybercrime dot gov dot in पर complaint डाल दीजिए।Right now, after this call, do three things first. One, call 1930; it is the government's cyber fraud helpline, and the sooner you report, the better. Two, call your bank to block UPI and dispute the transaction. Three, file a complaint at cybercrime.gov.in.
- Callerएक नौ तीन शून्य। ठीक है। पर आपकी company की ज़िम्मेदारी नहीं है? आपके नाम से fraud हुआ।1930. Okay. But is it not your company's responsibility? The fraud happened in your name.
- AI employeeआपकी बात समझती हूँ। Compensation के बारे में मैं कोई वादा नहीं कर सकती, वो मेरे हाथ में नहीं है। लेकिन मैं ये fraud number और आपकी पूरी बात हमारी security team को अभी भेज रही हूँ, ताकि वो number report हो और दूसरे customers को warning जाए। आपका case manager Ms Tanvi आपको कल call करेंगी।I understand. I cannot promise any compensation; that is not in my hands. But I am sending this fraud number and your full account to our security team right now, so the number gets reported and other customers get a warning. Your case manager, Ms Tanvi, will call you tomorrow.
- Callerऔर मेरा असली refund? Return तो सच में किया था।And my real refund? I really did make the return.
- AI employeeआपका असली refund, आठ सौ निन्यानवे रुपये, warehouse में quality check के बाद कल initiate होगा, उसी UPI ID पर जिससे आपने payment की थी। इसके लिए आपको कुछ भी करना नहीं है, ना link, ना PIN। Refund होते ही आपको SMS और email आएगा।Your real refund, ₹899, will be initiated tomorrow after the quality check at the warehouse, to the same UPI ID you paid from. You do not have to do anything for it, no link, no PIN. You will get an SMS and email as soon as it is done.
- Callerमाफ़ करना, मैंने पहले गाली दे दी। बहुत गुस्से में था।Sorry I swore earlier. I was very angry.
- AI employeeकोई बात नहीं, ऐसे वक़्त में गुस्सा आना स्वाभाविक है। अब पहले एक नौ तीन शून्य पर call कीजिए, उसके बाद bank को। मैं ये steps और helpline numbers अभी WhatsApp पर भेज रही हूँ, और fraud वाले number का screenshot भी उसी पर भेज दीजिए।That is all right; anger is natural at a time like this. Now call 1930 first, then your bank. I am sending these steps and the helpline numbers on WhatsApp now; please send the screenshot of the fraud number there too.
- Callerठीक है, अभी करता हूँ। Thank you।Okay, doing it now. Thank you.
- AI employeeRecap: एक नौ तीन शून्य, फिर bank, फिर cybercrime portal। Fraud number security team के पास। असली refund आठ सौ निन्यानवे, कल, बिना किसी link के। Ms Tanvi कल call करेंगी। और याद रखिए, हम कभी PIN या OTP नहीं माँगते। अपना ध्यान रखिए।Recap: 1930, then the bank, then the cybercrime portal. The fraud number is with the security team. The real refund of ₹899 comes tomorrow, with no link. Ms Tanvi will call tomorrow. And remember, we never ask for a PIN or OTP. Take care.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
Act 04More demos
Hear another call
Your calls next
Hear it answer your number
We build a demo on your own questions, prices and hours, then you call it yourself before you decide.