Act 01Online sellers · Outbound · Hinglish
Follows up an abandoned cart, gets a 'who gave you my number', and handles the opt-out properly
The AI calls a shopper who left a ₹2,400 cookware order at checkout after ticking the call-back box. He is irritated and asks how they got his number. The AI explains the checkout consent, offers to stop calls at once, answers the one real question (is clay cookware okay on a gas stove and what about delivery breakage), and leaves the order to him with no discount pressure.
Demo business, not a client Mitti Kitchenware, Jaipur is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Follows up an abandoned cart, gets a 'who gave you my number', and handles the opt-out properly
Online sellers · Mitti Kitchenware, Jaipur (invented)
The AI calls a shopper who left a ₹2,400 cookware order at checkout after ticking the call-back box. He is irritated and asks how they got his number. The AI explains the checkout consent, offers to stop calls at once, answers the one real question (is clay cookware okay on a gas stove and what about delivery breakage), and leaves the order to him with no discount pressure.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Explained the checkout consent, offered to stop calls
- Answered the real question with care instructions
- Told him not to buy items that would not suit his stove
- Suggested suitable items and stated breakage policy
- No discount pressure. Asked about opt-out
- Opt-out applied, no further promos
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, मैं Mitti Kitchenware की AI assistant बोल रही हूँ। ये call record हो रही है। आपने कल हमारी website पर एक order checkout पर छोड़ा था, उसी के बारे में call किया है। दो minute ठीक हैं?Hello, I am the AI assistant from Mitti Kitchenware. This call is recorded. You left an order at checkout on our website yesterday, and I am calling about that. Are two minutes okay?
- Callerमेरा number कहाँ से मिला? मैंने तो order किया ही नहीं।Where did you get my number? I did not even place an order.
- AI employeeCheckout page पर आपने number डाला था और 'मुझे call करके मदद करें' वाला box tick किया था, कल रात नौ बजे के आसपास। अगर आप call नहीं चाहते, तो मैं अभी आपका number हटा देती हूँ, और फिर कोई call या message नहीं आएगा। बस बता दीजिए।On the checkout page you entered your number and ticked the 'call me to help' box, around 9 pm last night. If you do not want calls, I will remove your number right now, and no call or message will come again. Just tell me.
- Callerअच्छा, वो box। ठीक है, अब call कर ही लिया तो एक बात बताओ। मिट्टी की हांडी gas पर चलेगी? और रास्ते में टूट गई तो?Oh, that box. Okay, since you have called, tell me one thing. Will the clay pot work on a gas stove? And what if it breaks on the way?
- AI employeeदोनों अच्छे सवाल। हांडी gas पर चलती है, लेकिन धीमी से मध्यम आँच पर, और पहली बार इस्तेमाल से पहले उसे बारह घंटे पानी में भिगोना होता है। ये तरीका product page पर भी है, मैं link भेज रही हूँ। Induction पर ये नहीं चलेगी, ये साफ़ बता दूँ।Both good questions. The pot works on gas, but on low to medium flame, and before first use it must be soaked in water for twelve hours. This method is on the product page too; I am sending the link. It will not work on induction, to be clear.
- CallerInduction ही है मेरे पास, gas नहीं।I only have induction, no gas.
- AI employeeतो मैं ईमानदारी से कहूँगी कि ये हांडी आपके लिए सही नहीं है। आपके cart में तवा और कढ़ाई भी है, वो भी मिट्टी की हैं, induction पर नहीं चलेंगी। इन्हें खरीदने की सलाह मैं नहीं दूँगी।Then honestly, this pot is not right for you. Your cart also has a tawa and a kadhai, also clay, which will not work on induction either. I would not advise buying them.
- Callerअरे, ये तो किसी ने बताया ही नहीं। अच्छा हुआ। कुछ है जो induction पर चले?Oh, nobody told me that. Good thing. Is there anything that works on induction?
- AI employeeहमारे cast iron वाले तवा और कढ़ाई induction पर चलते हैं। Product page पर 'induction safe' का निशान देखिए। मैं वो दो links भेज रही हूँ। टूटने के बारे में, हर order की unboxing video बनाने पर अड़तालीस घंटे में free replacement मिलता है, ये policy page पर लिखा है।Our cast-iron tawa and kadhai work on induction. Look for the 'induction safe' mark on the product page. I am sending those two links. On breakage, if you record an unboxing video, you get a free replacement within forty-eight hours; that is on the policy page.
- Callerठीक है, देख लूँगा। कोई discount है?Okay, I will have a look. Any discount?
- AI employeeअभी website पर जो चल रहा है, वही है, मेरे पास अलग से कोई discount नहीं। मैं आपको दोबारा call नहीं करूँगी। Links देखकर अगर order करना हो तो website से कर लीजिए, और कोई सवाल हो तो इसी number पर WhatsApp। क्या आप चाहते हैं कि मैं आपका number हमारी call list से हटा दूँ?Whatever is live on the website is what there is; I have no separate discount. I will not call you again. If you want to order after seeing the links, do it on the website, and for questions, WhatsApp this number. Would you like me to remove your number from our call list?
- Callerहाँ, calls बंद कर दो। WhatsApp पर links रहने दो।Yes, stop the calls. Keep the links on WhatsApp.
- AI employeeहो गया। आपका number call list से हटा दिया है, सिर्फ़ ये links WhatsApp पर जा रहे हैं, और आगे कोई promotional message नहीं। Recap: मिट्टी के बर्तन induction पर नहीं चलते, cast iron वाले चलते हैं, टूटने पर unboxing video के साथ free replacement। धन्यवाद।Done. Your number is off the call list; only these links go on WhatsApp, and no promotional messages after that. Recap: clay cookware does not work on induction, cast iron does, and breakage is replaced free with an unboxing video. Thank you.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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