Return R-1093 · Order #4471 (Demo data)
Damaged in transit. Photos attached.
- Item
- Steel kadhai set
- Photos
- 2, product and outer box
- Courier
- Damage claim filed with courier
- Policy
- Replacement or refund within 7 days of pickup
Act 01AI customer support · WhatsApp · Hinglish
A damaged product: photos collected, return raised, refund rule explained
A customer receives a dented kadhai. The AI support employee collects photos, raises the return with everything attached, and explains the store’s refund timeline from its policy.
Demo business, not a client Kesar Kitchenware, Surat is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.
The situation. Damage complaints turn into long threads: photos missing, order number missing, angry follow-ups. Agents spend the first ten minutes collecting facts.
CustomerCustomer: Kadhai tooti hui aayi hai! Bilkul bekaar packing.The kadhai arrived damaged! Terrible packing.6:05 pm
AI employee: Maaf kijiye, yeh nahi hona chahiye tha. Main Kesar Kitchenware ki AI assistant hoon. Order #4471 ke liye kadhai aur dibbe ki 2 photo bhej dijiye, main abhi return raise karti hoon.Sorry, this should not have happened. I am Kesar Kitchenware’s AI assistant. Please send 2 photos of the kadhai and the box for order #4471, and I will raise the return now.6:05 pm
CustomerCustomer: [2 photos]6:08 pm
AI employee: Return raised. Courier pickup kal tak hogi. Store policy ke hisaab se, pickup ke 7 din ke andar replacement ya refund, jo aap chahen. Kya chahiye?Return raised. The courier will pick up by tomorrow. By store policy, replacement or refund within 7 days of pickup, as you prefer. Which would you like?6:09 pm
CustomerCustomer: Replacement.6:10 pm
Sent to the support lead
Replacement chosen. Packing complaint flagged for the warehouse.
Scripted replay. The business is invented, the numbers are demo data, and no real customer is shown.
Act 02When the replay ends
What the business has
The number it moves: Complaints raised with photos on the first contact
- The complaint is a complete ticket in four minutes.
- The customer knows the exact timeline from the policy.
- The packing problem reaches the warehouse.
Act 03The rules on this job
Inside the lines you draw
- Says it is an AI in its first message.
- Apologises, but promises only what the return policy says.
- Anything outside the policy goes to the support lead.
- The business, the people and the numbers are invented. No real customer appears.
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