Act 01Auto dealer · Inbound · Hinglish
Finds a part in another city for a car stuck three weeks
An SUV owner calls furious: his car has sat in the workshop for three weeks waiting for an AC compressor. The AI reads the job card, sees the part back-ordered, finds stock at a sister workshop and raises a transfer, gives a new ETA with a caveat, checks his plan for a courtesy car, sends cab reimbursement to the service manager, and answers a warranty worry from the record without giving legal advice.
Demo business, not a client Raftaar Motors Service, Gurugram is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
InboundHinglish
Finds a part in another city for a car stuck three weeks
Auto dealer · Raftaar Motors Service, Gurugram (invented)
An SUV owner calls furious: his car has sat in the workshop for three weeks waiting for an AC compressor. The AI reads the job card, sees the part back-ordered, finds stock at a sister workshop and raises a transfer, gives a new ETA with a caveat, checks his plan for a courtesy car, sends cab reimbursement to the service manager, and answers a warranty worry from the record without giving legal advice.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Job card: compressor, warranty approved, part back-ordered
- Stock found at the Noida workshop. Transfer RM-T8803
- New ETA given with a clear caveat
- Plan checked: courtesy car not included
- Cab reimbursement to service manager. Complaint to CRM head
- Warranty worry answered from the record. No legal opinion
- Warranty question sent in writing, 3 days
- Free drop and AC test video arranged
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Raftaar Motors Service। मैं workshop की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या help कर सकती हूँ?Hello, Raftaar Motors Service. I am the workshop's AI assistant, and this call is recorded. How can I help you?
- Callerतीन हफ़्ते! तीन हफ़्ते से मेरी गाड़ी आपके यहाँ खड़ी है। हर बार बोलते हो दो दिन, दो दिन। मैं रोज़ cab में पैसे फूँक रहा हूँ। आज मुझे सीधा जवाब चाहिए।Three weeks! My car has been standing at your place for three weeks. Every time you say two days, two days. I am burning money on cabs every day. Today I want a straight answer.
- AI employeeतीन हफ़्ते सच में बहुत ज़्यादा है, और बार-बार गलत date मिलना और भी बुरा। आज मैं आपको सिर्फ़ वही बताऊँगी जो system में दिख रहा है। Gaadi का registration number बता दीजिए।Three weeks really is too long, and getting the wrong date again and again is worse. Today I will tell you only what the system shows. Please give the car's registration number.
- CallerHR छब्बीस, D Q, चार चार एक दो।HR 26 DQ 4412.
- AI employeeमिल गया, Mr Gill। Job card में है: AC compressor खराब, warranty claim raised और approved। Part का ETA दो बार आगे बढ़ा है, पहले पाँच तारीख, फिर बारह। अभी parts system में ये back-order में है, यानी supplier के पास भी stock नहीं।Found it, Mr Gill. The job card says: AC compressor failed, warranty claim raised and approved. The part's ETA has moved twice, first the 5th, then the 12th. In the parts system it is now back-ordered, meaning the supplier has no stock either.
- Callerतो मैं क्या करूँ? गाड़ी वहीं सड़ने दूँ?So what do I do? Let the car rot there?
- AI employeeनहीं। मैं हमारे दूसरे workshops का stock देख रही हूँ... Noida वाले workshop में यही compressor एक piece stock में है। मैंने अभी inter-workshop transfer request डाल दी है, number है RM-T आठ आठ शून्य तीन।No. I am checking stock at our other workshops... The Noida workshop has this compressor, one piece in stock. I have just put in an inter-workshop transfer request, number RM-T8803.
- Callerअब ये भी दो दिन बोलोगे ना?Now you will say two days for this too, right?
- AI employeeTransfer approve होने पर part दो दिन में आ सकता है, और fitting में आधा दिन। तो अगर कल approval मिली, तो गाड़ी शनिवार शाम तक तैयार हो सकती है। मैं साफ़ बता दूँ, approval Noida के parts manager देते हैं, इसलिए ये पक्की date नहीं है। Approval होते ही आपको WhatsApp आएगा।Once the transfer is approved, the part can arrive in two days, plus half a day for fitting. So if approval comes tomorrow, the car could be ready by Saturday evening. To be clear, the Noida parts manager gives the approval, so this is not a firm date. You will get a WhatsApp as soon as it is approved.
- Callerठीक है, कम से कम कुछ तो हो रहा है। अब मुझे courtesy car चाहिए, आज से। मैंने extended warranty ली है।Okay, at least something is happening. Now I want a courtesy car, from today. I bought the extended warranty.
- AI employeeमैं आपका plan देख रही हूँ। आपके extended warranty plan में repair cover है, लेकिन courtesy car उसमें शामिल नहीं है, ये plan document के page तीन पर लिखा है। वो document मैं WhatsApp पर भेज रही हूँ।I am checking your plan. Your extended warranty plan covers repairs, but a courtesy car is not included; that is on page three of the plan document. I am sending that document on WhatsApp.
- Callerवाह! गाड़ी आपकी वजह से खड़ी है और courtesy car नहीं मिलेगी? मैं Instagram पर पूरी कहानी डालूँगा, फिर देखना।Wow! The car is stuck because of you and I do not get a courtesy car? I will put the whole story on Instagram, then you will see.
- AI employeeआपकी नाराज़गी समझती हूँ, और अपनी बात कहीं भी रखना आपका हक़ है। एक बात मैं कर सकती हूँ। Delay वाले cases में cab के खर्च की reimbursement service manager अपनी discretion पर दे सकते हैं। मैंने आपकी request Mr Saini को भेज दी है, और आपकी पूरी बात CRM head को भी।I understand your anger, and saying your piece anywhere is your right. There is one thing I can do. In delay cases, the service manager can reimburse cab costs at his discretion. I have sent your request to Mr Saini, and your full complaint to the CRM head too.
- Callerकितना मिलेगा?How much will I get?
- AI employeeAmount Mr Saini तय करेंगे, मैं कोई number नहीं बोलूँगी। आप अपनी cab receipts का screenshot इसी number पर WhatsApp कर दीजिए। Mr Saini आज शाम छह बजे से पहले आपको call करेंगे।Mr Saini will decide the amount; I will not quote a number. Please WhatsApp screenshots of your cab receipts, from whichever app, to this number. Mr Saini will call you before 6 pm today.
- Callerठीक है। एक और बात। आपके advisor ने पिछली बार बोला था कि मैंने तीसरी free service late करवाई, तो warranty void हो सकती है। ये क्या बात हुई?Okay. One more thing. Your advisor said last time that since I did the third free service late, the warranty could be void. What is that about?
- AI employeeमैं आपका service record देख रही हूँ। तीसरी service आठ सौ km late हुई थी, लेकिन इस repair का warranty claim already approved है, यानी इस compressor का खर्च आपको नहीं देना। आगे के claims पर इसका असर पड़ेगा या नहीं, ये warranty team तय करती है, उस पर मैं कोई राय नहीं दूँगी।I am checking your service record. The third service was 800 km late, but this repair's warranty claim is already approved, so you do not pay for this compressor. Whether it affects future claims is for the warranty team to decide, and I will not give an opinion on that.
- Callerतो वो सवाल किससे पूछूँ?So whom do I ask that?
- AI employeeमैं ये सवाल warranty team के पास लिखित में डाल रही हूँ, ताकि जवाब भी लिखित में आए, सिर्फ़ किसी की ज़ुबानी बात नहीं। तीन working days में email पर जवाब आएगा।I am putting this question to the warranty team in writing, so the answer also comes in writing, not just someone's word. The reply will come by email within three working days.
- Callerठीक है। और गाड़ी तैयार होगी तो pickup? मैं Sohna Road पर हूँ।Okay. And when the car is ready, pickup? I am on Sohna Road.
- AI employeeआपके address तक free drop का option है। गाड़ी तैयार होते ही मैं आपको call करके drop का time fix कर दूँगी। Drop से पहले हमारा technician AC की cooling test का video भी भेजेगा, ताकि आपको बार-बार आना ना पड़े।There is a free drop to your address. As soon as the car is ready, I will call you to fix the drop time. Before the drop, our technician will also send a video of the AC cooling test, so you do not have to come back again.
- Callerचलो, देखते हैं इस बार।Let us see this time.
- AI employeeRecap: Noida से compressor का transfer RM-T आठ आठ शून्य तीन, approval पर शनिवार शाम तक गाड़ी तैयार हो सकती है। Cab reimbursement की request Mr Saini के पास, call आज छह बजे से पहले, receipts WhatsApp कर दीजिए। Warranty वाला सवाल लिखित में, जवाब तीन दिन में। तैयार होने पर free drop।Recap: compressor transfer from Noida, RM-T8803; on approval the car could be ready by Saturday evening. Cab reimbursement request with Mr Saini, call before 6 pm today; please WhatsApp the receipts. The warranty question is in writing, answer within three days. Free drop when ready.
- Callerठीक है। पहली बार किसी ने part का असली status बताया।Okay. First time anyone told me the real status of the part.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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