Act 01Gym and fitness · Inbound · Hinglish
Handles a member who is moving cities and wants his annual fee back
A member who paid for a year is moving to Bengaluru after four months and wants a full refund. The AI reads the contract terms as written, does not hide behind them, lays out the real options (transfer to a friend, freeze, or a refund request to the owner), says plainly what is and is not in its hands, and books the option he picks.
Demo business, not a client Ironworks Fitness, Hyderabad is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Handles a member who is moving cities and wants his annual fee back
Gym and fitness · Ironworks Fitness, Hyderabad (invented)
A member who paid for a year is moving to Bengaluru after four months and wants a full refund. The AI reads the contract terms as written, does not hide behind them, lays out the real options (transfer to a friend, freeze, or a refund request to the owner), says plainly what is and is not in its hands, and books the option he picks.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Contract read as written: no refund, transfer or freeze
- Transfer explained, no involvement in private deals
- Refund request to the owner offered, no promise
- Request logged: ref IWR415, reply in 3 working days
- Transfer kept open as a fallback
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Ironworks Fitness। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या मदद कर सकती हूँ?Hello, Ironworks Fitness. I am the AI assistant here, and this call is recorded. How can I help you?
- Callerमेरा नाम Sai है। मैंने चार महीने पहले annual membership ली थी, अठारह हज़ार की। अब मेरी job Bengaluru shift हो रही है। Membership cancel करनी है और पैसे वापस चाहिए।My name is Sai. I took an annual membership four months ago, for eighteen thousand. Now my job is shifting to Bengaluru. I need to cancel the membership and I want my money back.
- AI employeeJob के लिए नई city, बधाई हो। आपकी membership मेरे सामने है, अठारह हज़ार, बारह महीने, चार इस्तेमाल हुए। मैं पहले आपको आपके signed form की terms बता देती हूँ, फिर देखते हैं क्या हो सकता है।A new city for work, congratulations. Your membership is in front of me: eighteen thousand, twelve months, four used. Let me first tell you the terms in your signed form, then we will see what can be done.
- Callerहाँ, मुझे पता है लिखा होगा no refund। पर ये तो unfair है, मैं जानबूझकर नहीं जा रहा।Yes, I know it probably says no refund. But that is unfair; I am not leaving by choice.
- AI employeeForm में ये लिखा है: membership non-refundable है, लेकिन दो options हैं। पहला, बची हुई membership किसी और को transfer हो सकती है, एक हज़ार रुपये transfer fee पर। दूसरा, membership तीन महीने तक freeze हो सकती है। Refund का कोई option form में नहीं है, ये मैं साफ़ बता देती हूँ।The form says the membership is non-refundable, but it gives two options. One, the remaining membership can be transferred to someone else, for a transfer fee of one thousand rupees. Two, the membership can be frozen for up to three months. The form has no refund option; I am telling you that plainly.
- CallerFreeze का मेरे लिए कोई फ़ायदा नहीं, मैं वापस नहीं आ रहा। Transfer किसे करूँ?A freeze is no use to me; I am not coming back. Who would I transfer it to?
- AI employeeकोई दोस्त, सहकर्मी या परिवार में कोई भी, जो Hyderabad में हो। उन्हें बची हुई आठ महीने की membership मिलेगी। आप उनसे जो भी तय करें, वो आप दोनों के बीच है, हम उसमें नहीं आते। क्या आपकी नज़र में कोई है?Any friend, colleague or family member in Hyderabad. They get the remaining eight months. Whatever you agree with them is between the two of you; we do not get involved. Do you have anyone in mind?
- Callerशायद मेरा roommate ले ले, वो यहीं रहेगा। पर अगर वो मना कर दे, तो मेरे बारह हज़ार डूब गए।Maybe my roommate will take it; he is staying here. But if he refuses, my twelve thousand is gone.
- AI employeeआपकी चिंता सही है। तो एक तीसरा रास्ता भी है। Job transfer के case में मैं owner Mr Reddy को refund या partial refund की request भेज सकती हूँ। उसके लिए आपका transfer letter चाहिए होगा। मैं वादा नहीं कर सकती कि हाँ होगी, फ़ैसला उनका है, पर request ज़रूर जाएगी।Your concern is fair. So there is a third route. For a job transfer, I can send the owner, Mr Reddy, a request for a refund or a partial refund. It will need your transfer letter. I cannot promise a yes; the decision is his, but the request will certainly go.
- Callerठीक है, दोनों करते हैं। पहले roommate से पूछता हूँ, साथ में request भी भेज दो।Okay, let us do both. I will ask my roommate first, and send the request alongside.
- AI employeeअच्छा plan है। मैं refund request अभी log कर रही हूँ, reference I W आर चार एक पाँच। आप transfer letter की copy इसी number पर WhatsApp कर दीजिए। Mr Reddy तीन working days में जवाब देंगे। और आपकी आखिरी तारीख क्या है यहाँ?Good plan. I am logging the refund request now, reference IWR415. Please WhatsApp a copy of the transfer letter to this number. Mr Reddy will reply within three working days. And what is your last date here?
- Callerपंद्रह November तक हूँ।I am here until 15 November.
- AI employeeठीक है, तो समय है। अगर Mr Reddy refund को हाँ नहीं कहते, तब भी transfer का option पंद्रह November के बाद भी खुला रहेगा। आपका roommate जब भी तैयार हो, बस अपना ID लेकर front desk पर आ जाए, transfer उसी दिन हो जाएगा।Okay, so there is time. Even if Mr Reddy does not agree to a refund, the transfer option stays open after 15 November. Whenever your roommate is ready, he just comes to the front desk with his ID, and the transfer happens the same day.
- Callerठीक है, ये ठीक लग रहा है। Thank you।Okay, that sounds fine. Thank you.
- AI employeeRecap: refund request I W आर चार एक पाँच, transfer letter WhatsApp पर, Mr Reddy का जवाब तीन working days में। साथ में roommate को transfer का option, एक हज़ार fee, बचे आठ महीने। Bengaluru के लिए all the best, Sai जी।Recap: refund request IWR415, the transfer letter on WhatsApp, Mr Reddy's reply within three working days. Alongside, the option to transfer to your roommate, a one-thousand fee, eight months remaining. All the best in Bengaluru, Sai ji.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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