Act 01Manufacturing · Outbound · Hindi
Chases a late raw-material dispatch and clears the vendor's excuse with a UTR
The AI operations assistant calls a steel supplier whose dispatch is four days late. The vendor says the advance never arrived, then asks for a price increase. The AI reads out the payment UTR, gets accounts to match it, refuses to agree a new price and sends that to the purchase manager, settles a partial dispatch today with the vehicle number and LR copy by a set time, and logs what happens if it slips.
Demo business, not a client Arora Fabtech, Faridabad is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Chases a late raw-material dispatch and clears the vendor's excuse with a UTR
Manufacturing · Arora Fabtech, Faridabad (invented)
The AI operations assistant calls a steel supplier whose dispatch is four days late. The vendor says the advance never arrived, then asks for a price increase. The AI reads out the payment UTR, gets accounts to match it, refuses to agree a new price and sends that to the purchase manager, settles a partial dispatch today with the vehicle number and LR copy by a set time, and logs what happens if it slips.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Delay stated against the PO date and production need
- 'Advance not received' answered with the UTR and debit advice
- Vendor accounts matched the payment
- Price increase refused, sent to purchase manager
- Offered our own transporter to unblock dispatch
- Agreed: 6 t today, invoice + LR + test certificate by 5 pm
- Owner and purchase manager informed, escalation set
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, मैं Arora Fabtech की AI operations assistant बोल रही हूँ। ये call record हो रही है। क्या मेरी बात Mr Goyal, Goyal Steel Traders से हो रही है? Purchase order AF-PO एक सौ चौवालीस के बारे में call किया है।Hello, I am the AI operations assistant from Arora Fabtech. This call is recorded. Am I speaking with Mr Goyal of Goyal Steel Traders? I am calling about purchase order AF-PO-144.
- Callerहाँ, Goyal बोल रहा हूँ। हाँ हाँ, वो order। देखिए, अभी गाड़ी नहीं मिल रही, दो-तीन दिन और लगेंगे।Yes, this is Goyal. Yes, yes, that order. Look, we cannot get a truck right now, it will take two or three more days.
- AI employeePO में dispatch date अठारह तारीख थी, आज चार दिन ऊपर हो गए हैं। हमारी production line सोमवार से इसी material पर चलनी है। गाड़ी के अलावा कोई और वजह है, ताकि मैं उसे भी सुलझा सकूँ?The PO dispatch date was the 18th, and today it is four days late. Our production line runs on this material from Monday. Is there any reason besides the truck, so I can sort that out too?
- Callerसच बोलूँ तो आपका advance भी नहीं आया। Accounts वाले बोल रहे हैं payment नहीं दिखा। बिना advance के माल कैसे निकालूँ?To be honest, your advance has not come either. Accounts says the payment is not showing. How do I release stock without the advance?
- AI employeeमैं हमारा payment record देख रही हूँ। Advance, एक लाख बीस हज़ार रुपये, चौदह तारीख को RTGS से गया था। UTR number है HDFC R दो शून्य दो छह एक शून्य एक चार शून्य शून्य आठ आठ। मैं UTR और bank का debit advice अभी आपको और आपके accounts को WhatsApp कर रही हूँ।I am checking our payment record. The advance, ₹1.2 lakh, went by RTGS on the 14th. The UTR number is HDFCR20261014 0088. I am WhatsApping the UTR and the bank debit advice to you and your accounts team now.
- Callerअच्छा... रुकिए, accounts वाले से पूछता हूँ... हाँ, बोल रहा है UTR मिल गया, बस हमारे system में party का नाम गलत map हुआ था। ठीक है, payment है।Oh... wait, let me ask accounts... Yes, he says the UTR is found; our system just had the party name mapped wrong. Okay, the payment is there.
- AI employeeधन्यवाद, अच्छा हुआ ये साफ़ हो गया। तो अब सिर्फ़ गाड़ी का मसला है। PO में दस ton CR sheets हैं। आज कितना माल तैयार है?Thank you, good that it is clear. So now it is only the truck. The PO is for 10 tonnes of CR sheets. How much is ready today?
- Callerछह ton तैयार है, cut-to-size वाला। बाकी चार ton कल शाम तक। और एक बात, steel का rate पिछले हफ़्ते बढ़ गया है, ढाई रुपये kilo। नए rate से bill बनाना पड़ेगा।Six tonnes are ready, cut to size. The other four by tomorrow evening. And one thing, the steel rate went up last week by ₹2.50 a kilo. The bill will have to be at the new rate.
- AI employeePO में rate fix है, सत्तावन रुपये kilo, और ये order rate बढ़ने से पहले confirm हुआ था और advance भी उसी पर गया। Rate बदलने पर मैं हाँ नहीं कह सकती, ये हमारे purchase manager Mr Sethi तय करते हैं। आपकी request मैं उन्हें भेज रही हूँ, लेकिन तब तक dispatch PO rate पर ही होगा।The PO fixes the rate at ₹57 a kilo, and this order was confirmed before the rise, with the advance paid on it. I cannot agree to a rate change; our purchase manager, Mr Sethi, decides that. I am sending him your request, but until then, dispatch goes at the PO rate.
- Callerदेखिए, मेरा भी नुकसान है। Rate नहीं बढ़ाया तो बाकी चार ton में देर हो सकती है।Look, I am losing money too. If the rate is not raised, the other four tonnes may be delayed.
- AI employeeआपकी बात मैंने Mr Sethi के note में उन्हीं शब्दों में लिखी है। मेरी request ये है कि rate की बात उनसे अलग से हो, और माल का dispatch उससे ना रुके। क्या छह ton आज निकल सकता है? हम अपनी तरफ़ से transporter भी arrange कर सकते हैं, अगर आपकी गाड़ी नहीं मिल रही।I have written your point into Mr Sethi's note in your own words. My request is that the rate is discussed with him separately and dispatch does not stop for it. Can six tonnes go today? We can also arrange a transporter from our side if you cannot get a truck.
- Callerआप गाड़ी भेज दो तो आज ही load कर देंगे।If you send a truck, we will load it today.
- AI employeeठीक है। मैं हमारे regular transporter से बात करके आपको पंद्रह minute में confirm करती हूँ। Loading के लिए गाड़ी दोपहर तीन बजे तक पहुँच जाए, तो चलेगा?Okay. I will speak to our regular transporter and confirm to you within fifteen minutes. If the truck reaches by 3 pm for loading, will that work?
- Callerहाँ, तीन बजे ठीक है। Loading में एक घंटा।Yes, 3 pm is fine. Loading takes an hour.
- AI employeeतो confirm कर लेती हूँ। आज छह ton, PO rate पर, हमारी गाड़ी तीन बजे, loading चार बजे तक। Loading के बाद invoice, LR copy और mill test certificate पाँच बजे तक WhatsApp पर। बाकी चार ton कल शाम छह बजे तक ready, उसके लिए भी हम गाड़ी भेजेंगे।Let me confirm. Six tonnes today at the PO rate, our truck at 3 pm, loading done by 4. After loading, the invoice, LR copy and mill test certificate on WhatsApp by 5 pm. The other four tonnes ready by 6 pm tomorrow, and we will send a truck for that too.
- Callerठीक है, हो जाएगा।Okay, it will be done.
- AI employeeधन्यवाद Mr Goyal। एक बात साफ़ कर दूँ, ये सब मैं Mr Arora और Mr Sethi को भी भेज रही हूँ। अगर कल शाम छह बजे तक बाकी चार ton ready नहीं हुआ, तो Mr Sethi आपसे सीधा बात करेंगे। Mill test certificate ज़रूर भेजिएगा, उसके बिना हमारी quality team माल नहीं लेती।Thank you, Mr Goyal. To be clear, I am sending all this to Mr Arora and Mr Sethi too. If the other four tonnes are not ready by 6 pm tomorrow, Mr Sethi will speak to you directly. Please do send the mill test certificate; our quality team does not accept material without it.
- Callerभेज देंगे। Rate वाली बात Sethi जी से करवा देना।We will send it. Get me a word with Sethi ji on the rate.
- AI employeeजी, आपकी request उनके पास है, वो आज शाम तक आपको call करेंगे। Transporter का confirmation पंद्रह minute में आता है। धन्यवाद।Yes, your request is with him, and he will call you by this evening. The transporter confirmation comes within fifteen minutes. Thank you.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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