Act 01AI operations assistant · Next wave
AI operations assistant for the copy-paste work nobody wants
An AI operations assistant does the repetitive computer work that eats your team's afternoons: copying orders between portals, updating dispatch status, preparing daily reports and chasing vendors for confirmations. It suits distributors, traders, logistics firms and online sellers whose staff re-type the same data all day. It works inside the permissions you give. Setup fee plus monthly fee.
Act 02The job
What it does
Data entry across portals, daily reports, order updates, vendor follow-ups.
- Enters data across portals and software that do not talk to each other
- Prepares routine reports and sends them on schedule
- Updates order and dispatch status
- Follows up with vendors and suppliers by email or WhatsApp
- Checks spreadsheets and flags what looks wrong
- Logs every step so you can see what it did
Act 03Example day
A shift, hour by hour
An illustration of a typical day for this role, not results from a client.
9:30 am
New orders from email are entered into your billing software, line by line, without anyone re-typing them.
12:00 pm
A supplier has not confirmed tomorrow's delivery. The employee sends a follow-up and notes the reply against the order.
3:00 pm
Stock in the spreadsheet does not match the portal for two items. The employee stops and flags it for a person instead of guessing.
6:30 pm
The daily sales and dispatch report lands in your inbox, with anything unusual marked for a person.
Illustrative Times and events are examples of how the role works.
Sample call
Hear it on the phone
A staged call with synthetic voices and an invented business, run by the same rules a real one is.
Takes a birthday booking for twelve
Restaurant · Tandoor Tales (invented)
A large group booking with Jain meals and an outside cake. The assistant books the private room, briefs the kitchen and asks the manager to confirm the set-up.
What it did
- Private dining room held: Saturday 8:00 pm, 12 guests
- 3 Jain meals added to the kitchen prep sheet
- Outside cake noted, ₹300 cake-cutting charge quoted
- Booking confirmed on WhatsApp
- Manager asked to call and confirm the room set-up
Voice: Sarvam Bulbul, Tanya. Scripted and synthetic: not a recording, not a real customer.
- Good evening, thank you for calling Tandoor Tales, Koramangala. I’m the restaurant’s AI assistant. How can I help you?
- Hi, I’d like to book a table for twelve people this Saturday, around eight. It’s my father’s birthday.
- How lovely! Saturday at eight, for twelve. I can seat you together in our private dining room. Would that work?
- Perfect. A few of us eat Jain food. Is that possible?
- Yes, our kitchen has a Jain menu, with no onion, garlic or root vegetables. How many Jain meals should I note?
- Three. And can we bring our own cake?
- Of course. There’s a small cake-cutting charge of three hundred rupees, and we’ll keep it chilled until you’re ready. May I have a name for the booking?
- Sunil Rao.
- Thank you, Mr Rao. The private room is booked for Saturday at eight, for twelve guests, with three Jain meals and your own cake. A confirmation is on its way on WhatsApp, and our manager will call you tomorrow to go over the room set-up.
- Great, thanks a lot.
Act 04Channels and hand-over
Where it works. When it steps back.
Channels
- Browser and desktop apps
- Spreadsheets
- WhatsApp Business API
Hands over to a person when
- Data does not match across systems
- An action is outside its permissions
- A vendor or customer asks for a decision
Suits
- Distributors and traders
- Logistics and warehousing
- Agencies and professional services
- Online sellers
Act 05Questions
Asked often
Every employee says it is an AI when asked, announces call recording and follows your written limits.
Which software can it use?
It works in browsers and desktop apps the way a person does, so it can use tools that have no API.
Is it safe to give it access to our systems?
It gets its own login with permissions for each action, and you can see an audit log of everything it did. Sensitive actions wait for your approval.
What if a portal changes?
Monitoring is part of the monthly plan. We notice when a step breaks and fix it.
Can it work with spreadsheets?
Yes. Reading, checking and updating Excel and Google Sheets is one of its most common jobs.
Act 06Related roles
The rest of the team
AI operations assistant
Put it on shift
Tell us about the job today: the calls, the messages, the tools. We map it with you, then quote a one-time setup and a monthly fee.