Act 01AI receptionist · Available now
AI receptionist that picks up every call, even at 10 pm
An AI receptionist picks up your calls and WhatsApp messages day and night, books and moves appointments, answers fee and timing questions from material you approve, and puts urgent matters through to your staff. It suits clinics, salons and coaching centres that lose bookings to missed calls. ₹9,000 a month, 1,000 minutes included.
Act 02The job
What it does
Picks up calls and WhatsApp 24x7, books appointments, puts urgent ones through to staff.
- Picks up every call and WhatsApp, including the ones at 9 pm and on Sundays
- Answers fee, timing and location questions from the price list and FAQs you approve
- Books, moves and confirms appointments in the calendar your front desk already uses
- Takes a clear message when the doctor or stylist is busy, and sends it to the right person
- Puts urgent and unusual requests through to a staff member straight away
- Sends the booking details on WhatsApp after the call, using an approved template
Act 03Example day
A shift, hour by hour
An illustration of a typical day for this role, not results from a client.
8:45 am
Calls start before the front desk is in. The employee answers each one, books two check-ups and puts an urgent call through to the duty staff member.
11:30 am
The waiting room is full and your receptionist is at the counter. A patient calls to move Thursday's appointment. The employee moves it and updates the calendar.
2:00 pm
A caller asks what a full-body test package costs. The employee quotes the price from your approved list and offers two slots.
9:40 pm
Long after closing, a parent messages on WhatsApp about fees. The employee answers and offers two open slots for tomorrow morning.
10:00 pm
Your team gets a short summary for the morning: bookings made, questions asked, and the messages that need a person.
Illustrative Times and events are examples of how the role works.
Sample calls
Hear it on the phone
A staged call with synthetic voices and an invented business, run by the same rules a real one is.
Books a check-up after hours
Dental clinic · Smile Studio Dental (invented)
A patient calls at night with tooth pain. The receptionist triages, books the slot, says it is an AI when asked and passes the price question to the front desk.
What it did
- Recording notice given at the start
- Triage noted: tooth pain for 2 days, no swelling
- Said it is an AI when asked, offered a person
- Price question passed to the front desk
- Booked tomorrow 5:00 pm with Dr Mehta in the clinic calendar
- Confirmation sent on WhatsApp (approved template)
Voice: Sarvam Bulbul, Priya. Scripted and synthetic: not a recording, not a real customer.
- नमस्ते, Smile Studio Dental में आपका स्वागत है। ये call quality के लिए record हो रही है। बताइए, मैं आपकी क्या help कर सकती हूँ?Hello, welcome to Smile Studio Dental. This call is recorded for quality. How can I help?
- हाँ hello, मुझे कल के लिए एक appointment चाहिए था। दाँत में थोड़ा दर्द है।Hi, I need an appointment for tomorrow. I have some tooth pain.
- ज़रूर। दर्द कब से है, और क्या सूजन भी है?Of course. How long have you had the pain, and is there any swelling?
- दो दिन से है, सूजन नहीं है।Two days. No swelling.
- ठीक है। कल Doctor Mehta के पास सुबह साढ़े दस या शाम पाँच बजे का slot खाली है। आपको कौन सा ठीक लगेगा?Alright. Dr Mehta has 10:30 am or 5 pm free tomorrow. Which suits you?
- शाम पाँच बजे। वैसे, मैं किसी इंसान से बात कर रहा हूँ?5 pm. By the way, am I talking to a person?
- नहीं, मैं clinic की AI assistant हूँ। आप चाहें तो front desk की team आपको सुबह call back कर सकती है।No, I am the clinic’s AI assistant. If you like, the front desk team can call you back in the morning.
- नहीं, कोई बात नहीं। पाँच बजे book कर दीजिए। और root canal का कितना खर्चा होता है?No, that’s fine. Book 5 pm. And how much does a root canal cost?
- Root canal का खर्चा doctor check-up के बाद ही बता पाएँगे, तो मैंने आपका सवाल front desk के लिए note कर लिया है। Booking के लिए अपना पूरा नाम बता दीजिए?The doctor can only quote for a root canal after the check-up, so I have noted your question for the front desk. May I have your full name for the booking?
- Rohan Verma.
- धन्यवाद Rohan जी। कल शाम पाँच बजे Doctor Mehta के साथ आपका appointment book हो गया है। Details मैं WhatsApp पर भेज रही हूँ। अगर दर्द बढ़ जाए तो इसी number पर call कीजिए। Take care!Thank you, Rohan. You are booked with Dr Mehta at 5 pm tomorrow. I am sending the details on WhatsApp. If the pain gets worse, call this number. Take care!
Act 04Channels and hand-over
Where it works. When it steps back.
Channels
- Phone calls
- WhatsApp Business API
- Your calendar
Hands over to a person when
- The caller is upset or asks for a person
- The question is outside the material you approved
- It touches health, money or a complaint
Suits
- Clinics, dental practices and diagnostic centres
- Salons, spas and skin clinics
- Coaching centres and tuition classes
- Local services that take bookings by phone
Act 05Questions
Asked often
Every employee says it is an AI when asked, announces call recording and follows your written limits.
Will callers know it is an AI?
Yes, if they ask. The employee says it is an AI assistant when asked, and call recording is announced at the start of every call.
What happens when it does not know the answer?
It does not guess. It takes a message, tells the caller a person will call back, and sends the details to your team straight away.
Can it book into the calendar we already use?
That is part of the build. We connect it to the calendar or booking system your front desk uses today.
Does it speak Hindi?
We set it up in the languages your callers actually use.
Can I hear it before I commit?
Yes. We train it on your material, and you call it and test it yourself before a single real customer talks to it.
Act 06Related roles
The rest of the team
AI receptionist
Put it on shift
Tell us about the job today: the calls, the messages, the tools. We map it with you, then quote a one-time setup and a monthly fee.