Act 01Pest control · Inbound · Hinglish
Books a free re-treatment for cockroaches back in ten days, and handles the toddler safety question
A customer says cockroaches are back ten days after a gel treatment and calls it a scam. The AI checks the service card, confirms the 30-day free re-service, asks the questions the technician needs, answers the toddler question only from the product label and sends anything medical to a doctor, and books a slot with a senior technician.
Demo business, not a client Kavach Pest Solutions, Bengaluru is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.
Act 02The call
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The transcript follows the voice. Lines in Hindi and other Indian languages carry an English translation you can switch on.
Books a free re-treatment for cockroaches back in ten days, and handles the toddler safety question
Pest control · Kavach Pest Solutions, Bengaluru (invented)
A customer says cockroaches are back ten days after a gel treatment and calls it a scam. The AI checks the service card, confirms the 30-day free re-service, asks the questions the technician needs, answers the toddler question only from the product label and sends anything medical to a doctor, and books a slot with a senior technician.
What it did
- Free 30-day re-service confirmed from the service card
- Asked what the technician needs to know
- Found the likely cause: daily mopping washed off the gel
- Child safety answered from the label only; doctor if exposed
- Senior technician booked
Voice: Sarvam Bulbul v4 Flash, Simran (caller: Shubh). Scripted and synthetic: not a recording, not a real customer.
- नमस्ते, Kavach Pest Solutions। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। बताइए, क्या दिक्कत है?Hello, Kavach Pest Solutions. I am the AI assistant here, and this call is recorded. What is the problem?
- दिक्कत ये है कि दस दिन पहले cockroach का treatment करवाया, दो हज़ार दिए, और आज फिर kitchen में घूम रहे हैं। पूरा scam है ये।The problem is I got cockroach treatment done ten days ago, paid two thousand, and today they are running around the kitchen again. This is a total scam.
- दस दिन में फिर दिखें, तो गुस्सा आना जायज़ है। आपकी service card देख रही हूँ, gel treatment, बारह तारीख। इसमें तीस दिन के अंदर एक free re-service शामिल है। तो पहले ये बता दूँ, इसके लिए आपको कुछ नहीं देना।Seeing them again in ten days, anger is fair. I am looking at your service card: gel treatment on the 12th. It includes one free re-service within thirty days. So first, you pay nothing for this.
- Free है तो ठीक है, पर फिर वही होगा तो?Free is fine, but what if the same thing happens again?
- इसीलिए कुछ सवाल पूछने हैं, ताकि technician सही तरीका अपनाए। Cockroach छोटे हैं या बड़े? और ज़्यादा कहाँ दिखते हैं, sink के नीचे, gas के पास, या drain से निकलते हुए?That is why I need to ask a few questions, so the technician takes the right approach. Are the cockroaches small or large? And where do you see them most: under the sink, near the gas, or coming out of the drain?
- छोटे-छोटे, भूरे। Sink के नीचे और fridge के पीछे।Small, brown ones. Under the sink and behind the fridge.
- धन्यवाद, ये note कर लिया। Treatment के बाद kitchen में floor या shelves पर कोई cleaner या spray इस्तेमाल हुआ था? क्योंकि gel धुल जाए तो असर कम होता है।Thank you, noted. After the treatment, was any cleaner or spray used on the kitchen floor or shelves? Because if the gel gets washed off, it works less well.
- हाँ, maid रोज़ पोंछा लगाती है, phenyl से। Shelves भी साफ़ करती है।Yes, the maid mops daily with phenyl. She cleans the shelves too.
- ये ज़रूरी बात है। मैं technician को note कर रही हूँ। वो आकर gel ऐसी जगहों पर लगाएँगे जहाँ पोंछा नहीं लगता, और आपको बताएँगे किन जगहों को कुछ दिन नहीं धोना है। एक और सवाल, घर में छोटे बच्चे या pets हैं?That matters. I am noting it for the technician. He will put the gel in places that do not get mopped and tell you which spots not to wash for a few days. One more question: are there small children or pets at home?
- दो साल का बेटा है। उसी की चिंता है, gel safe है ना? पिछली बार किसी ने कुछ नहीं बताया।A two-year-old son. That is my worry; the gel is safe, right? Last time nobody told me anything.
- ये सही सवाल है, और पिछली बार बताया जाना चाहिए था। मैं सिर्फ़ product label की बात बताऊँगी: label के हिसाब से gel ऐसी जगह लगाना है जहाँ बच्चों का हाथ ना पहुँचे। Technician इस बार सिर्फ़ ऊँची और अंदर की जगहों पर लगाएँगे और label की copy आपको WhatsApp करेंगे। अगर बच्चे ने कभी कुछ छुआ या मुँह में डाला, तो तुरंत doctor को दिखाइए, label साथ लेकर।That is the right question, and you should have been told last time. I will only tell you what the product label says: the gel must go where children cannot reach. This time the technician will apply it only in high and hidden spots and WhatsApp you a copy of the label. If your child ever touches or swallows any, see a doctor right away and take the label.
- ठीक है। कब आ सकते हैं?Okay. When can you come?
- कल सुबह दस से बारह, या परसों शाम चार से छह। इस बार senior technician Mr Raju आएँगे। Re-service से पहले kitchen की shelves खाली हों तो अच्छा, और उस दिन phenyl वाला पोंछा ना लगे।Tomorrow 10 to 12 in the morning, or the day after, 4 to 6 in the evening. This time the senior technician, Mr Raju, will come. It helps if the kitchen shelves are empty before the re-service, and no phenyl mopping that day.
- कल सुबह दस बजे।Tomorrow at ten.
- Book हो गया। Recap: free re-service कल सुबह दस से बारह, Mr Raju। Gel सिर्फ़ बच्चे की पहुँच से बाहर, label की copy WhatsApp पर। कुछ जगहों को कुछ दिन ना धोने की list technician देंगे। अगर तीस दिन में फिर दिक्कत हुई, तो इसी number पर बताइए, मैं supervisor visit रखूँगी।Booked. Recap: free re-service tomorrow 10 to 12, with Mr Raju. Gel only out of your child's reach, and a copy of the label on WhatsApp. The technician will give you a list of spots not to wash for a few days. If there is trouble again within thirty days, tell us on this number and I will arrange a supervisor visit.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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