Act 01Study abroad · Inbound · Hinglish
Talks a refused student through Canada vs UK without promising a visa
A student whose Canada study permit was refused calls angry, with his mother worried about money already spent. The AI reads his file and refusal notes, lays out a Canada reapply against the UK January intake, checks live deadlines, reads the fee agreement on what is covered, warns that deposits go only to the university, refuses to guarantee a visa, and books a counsellor video call.
Demo business, not a client Pankh Global Admissions, Rajouri Garden is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
InboundHinglish
Talks a refused student through Canada vs UK without promising a visa
Study abroad · Pankh Global Admissions, Rajouri Garden (invented)
A student whose Canada study permit was refused calls angry, with his mother worried about money already spent. The AI reads his file and refusal notes, lays out a Canada reapply against the UK January intake, checks live deadlines, reads the fee agreement on what is covered, warns that deposits go only to the university, refuses to guarantee a visa, and books a counsellor video call.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- File pulled: IELTS 6.5 (writing 5.5), 2-year gap, ₹18 lakh funds
- Refusal reasons read from CRM notes
- Fee agreement read: one reapplication free of service charge
- Live deadlines: 1 closed, 2 open to 30 Nov. Band gap flagged
- Visa guarantee refused. Embassy decides
- Scam warning: deposits only to the university
- Counsellor video call booked: tomorrow 5 pm. Checklist sent
- Second-refusal terms passed to the counsellor
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeHello, Pankh Global Admissions। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या help कर सकती हूँ?Hello, Pankh Global Admissions. I am the AI assistant here, and this call is recorded. How can I help you?
- Callerमेरा Canada का study permit refuse हो गया है। आप लोगों ने बोला था file strong है। अब बताइए, मेरे पैसे और एक साल का क्या?My Canada study permit has been refused. You people said the file was strong. Now tell me, what about my money and a year of my life?
- AI employeeये सुनकर बहुत बुरा लगा। Refusal बहुत disappointing होता है, खासकर जब घर वालों की savings लगी हों। मैं आपकी file खोलती हूँ, ताकि हम सिर्फ़ facts पर बात करें। Student ID बता दीजिए।I am really sorry to hear that. A refusal is very disappointing, especially when the family's savings are involved. Let me open your file so we talk only from facts. Please tell me your student ID.
- CallerPG सात सात एक आठ। Karan Malhotra।PG-7718. Karan Malhotra.
- AI employeeThank you Karan, verify हो गया। File में है: IELTS overall छह point पाँच, writing में पाँच point पाँच। Graduation के बाद दो साल का gap, और funds में अठारह लाख दिखाए गए थे।Thank you Karan, verified. The file shows IELTS overall 6.5, writing 5.5. A two-year gap after graduation, and ₹18 lakh shown in funds.
- Callerहाँ, सब सही है। फिर refuse क्यों हुआ?Yes, all correct. Then why was it refused?
- AI employeeRefusal letter के notes हमारे CRM में डाले गए हैं। दो reasons लिखे हैं: पहला, funds का source साफ़ नहीं था। दूसरा, दो साल के gap का explanation कमज़ोर लगा। इन दोनों को ठीक किया जा सकता है, लेकिन मैं आपको ये नहीं कहूँगी कि अगली बार पक्का approve होगा।The refusal letter's notes are in our CRM. Two reasons are listed: first, the source of funds was not clear; second, the explanation for the two-year gap looked weak. Both can be fixed, but I will not tell you it will surely be approved next time.
- CallerMummy यहीं हैं, वो पूछ रही हैं कि अब और कितने पैसे लोगे आप लोग? पहले ही पचास हज़ार दे चुके हैं।Mummy is right here, she is asking how much more money you people will take now? We already paid ₹50,000.
- AI employeeAunty का सवाल बिलकुल सही है। मैं आपका fee agreement पढ़ रही हूँ। Clause पाँच में लिखा है कि refusal के बाद एक बार reapplication का service charge नहीं लगेगा, चाहे उसी country में हो या दूसरी country में। Visa fee और university fee अलग रहती हैं, वो सीधे embassy और university को जाती हैं।Aunty's question is completely fair. I am reading your fee agreement. Clause five says there is no service charge for one reapplication after a refusal, in the same country or a different one. Visa fees and university fees are separate and go directly to the embassy and the university.
- Callerठीक है। तो अब क्या करें? Canada फिर से try करें?Okay. So what now? Try Canada again?
- AI employeeदो रास्ते हैं। पहला, Canada reapply, लेकिन नए funds documents और बेहतर gap explanation के साथ, जैसे उन दो सालों का work experience letter। दूसरा, UK, जहाँ January intake अभी खुला है। दोनों के फ़ायदे-नुकसान counsellor आपको detail में बताएँगे, मैं deadlines check कर देती हूँ।There are two routes. One, reapply to Canada, but with new funds documents and a better gap explanation, such as a work experience letter for those two years. Two, the UK, where the January intake is still open. The counsellor will go through the pros and cons in detail; let me check the deadlines.
- CallerUK में मेरी writing वाली problem नहीं आएगी? पाँच point पाँच है।Will my writing score not be a problem for the UK? It is 5.5.
- AI employeeआपकी shortlist की तीनों universities के बारे में बताती हूँ। एक का January intake बंद हो चुका है। बाकी दो में तीस November तक apply कर सकते हैं, और दोनों में हर band में minimum छह चाहिए। तो writing पाँच point पाँच से problem होगी। या तो IELTS फिर से देना होगा, या फिर कुछ universities pre-sessional English course देती हैं। इसका सही जवाब counsellor देंगे।About the three universities on your shortlist: one has closed its January intake. The other two accept applications until 30 November, and both need a minimum of 6 in every band. So writing at 5.5 is a problem. You would either retake IELTS, or some universities offer a pre-sessional English course. The counsellor will give you the right answer on that.
- Callerदेखिए, सीधी बात। अगर मैं UK जाऊँ, तो आप visa की guarantee दोगे? वरना मैं किसी और agent के पास जाऊँगा, वो guarantee दे रहा है।Look, straight talk. If I go for the UK, will you guarantee the visa? Otherwise I will go to another agent; he is giving a guarantee.
- AI employeeमैं आपसे सच बोलूँगी, visa का फ़ैसला सिर्फ़ embassy करती है। कोई भी agent अगर guarantee दे रहा है, तो वो ऐसी चीज़ का वादा कर रहा है जो उसके हाथ में ही नहीं है। हम ये कर सकते हैं कि आपकी file की कमज़ोरियाँ, funds और gap, पहले ठीक करें।I will tell you the truth: only the embassy decides a visa. Any agent giving a guarantee is promising something that is not in his hands. What we can do is fix the weak points in your file, funds and gap, first.
- Callerहम्म। और वो agent बोल रहा है deposit उसको दे दो, वो university को भेज देगा, जल्दी CAS आ जाएगा।Hmm. And that agent says give him the deposit, he will send it to the university, the CAS will come fast.
- AI employeeये बहुत ज़रूरी बात है, ध्यान से सुनिए। University का deposit या tuition fee हमेशा सीधे university के official account में ही भरिए, उनकी अपनी website या offer letter में दिए details पर। किसी agent को, हमें भी, कभी नहीं। हमारी fee में tuition या CAS deposit शामिल नहीं है।This is very important, please listen. Always pay the university deposit or tuition fee directly into the university's official account, using the details on its own website or offer letter. Never to an agent, including us. Our fee never covers tuition or the CAS deposit.
- Callerअच्छा, ये तो पता नहीं था। Mummy भी यही बोल रही थीं।Oh, I did not know that. Mummy was saying the same.
- AI employeeAunty सही हैं। अब अगला step। Counsellor Ms Neha के साथ video call रखते हैं, जिसमें Canada reapply और UK दोनों पर plan बनेगा। Aunty भी join कर सकती हैं। कल शाम पाँच बजे या परसों सुबह ग्यारह बजे?Aunty is right. Now the next step. Let us set up a video call with the counsellor, Ms Neha, to make a plan for both Canada and the UK. Aunty can join too. Tomorrow 5 pm or the day after at 11 am?
- Callerकल पाँच बजे। Papa भी तब तक घर आ जाएँगे।Tomorrow at 5. Papa will be home by then too.
- AI employeePerfect। कल शाम पाँच बजे Ms Neha के साथ video call book हो गई। मैं WhatsApp पर एक document checklist भेज रही हूँ। उसमें है: funds का source दिखाने वाले papers, gap के दो साल का work या study proof, और IELTS का score report। ये call से पहले तैयार रखिए तो सबसे अच्छा रहेगा।Perfect. Video call with Ms Neha booked for tomorrow at 5 pm. I am sending a document checklist on WhatsApp: papers showing the source of funds, work or study proof for the two-year gap, and the IELTS score report. It is best to have these ready before the call.
- Callerठीक है। और अगर दोबारा refuse हुआ तो?Okay. And if it is refused again?
- AI employeeये डर समझ में आता है। उस situation में क्या होगा, वो clause पाँच के बाद की terms में है, और Ms Neha कल आपको वो भी समझा देंगी। मैंने ये सवाल उनके लिए note कर दिया है, ताकि वो जवाब तैयार रखें।That fear makes sense. What happens in that case is in the terms after clause five, and Ms Neha will explain those tomorrow too. I have noted this question for her so she has the answer ready.
- Callerठीक है, thank you।Okay, thank you.
- AI employeeRecap: एक reapplication का service charge नहीं लगेगा। UK की दो universities तीस November तक खुली हैं, लेकिन writing band ठीक करना होगा। Deposit सिर्फ़ university को। कल शाम पाँच बजे video call, checklist WhatsApp पर। All the best, Karan।Recap: no service charge for one reapplication. Two UK universities are open until 30 November, but the writing band needs fixing. Deposits go only to the university. Video call tomorrow at 5 pm, checklist on WhatsApp. All the best, Karan.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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