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Act 01AI receptionist vs a person

A receptionist, an answering service, or an AI receptionist?

A receptionist in Delhi costs ₹10,000 to ₹22,500 a month and covers office hours. Outsourced answering services quote about ₹4,000 to ₹12,000 a month and read from a script. Brand Bakery's AI Receptionist answers day and night, books into your calendar and logs every call, for ₹10,000 a month after a ₹30,000 setup, with 1,000 minutes included.

Request a callbackCompare side by side

A receptionist or answering service

208 h

a month at the desk (8 hours × 26 days)

AI Receptionist

₹10,000

a month after a ₹30,000 setup, answering day and night

Act 02Side by side

Same phone, two ways to answer it

The job: pick up every call, answer the common questions, book the appointment and tell your team who called.

The same call, both ways

A short version of the comparison below.
What you compareA receptionist or answering serviceBrand Bakery AI Receptionist
Monthly costReceptionist in Delhi: ₹10,000 to ₹15,000 for a fresher, ₹15,000 to ₹22,500 experienced. Answering service: about ₹4,000 to ₹12,000₹10,000 a month after a ₹30,000 setup, with 1,000 minutes, then ₹9 a minute. No GST added
HoursOffice hours for a receptionist, minus breaks and leave. Services vary by planDay and night, every day of the week
Knows your businessA receptionist learns it over months. A service reads your scriptAnswers from the fees, timings and rules you approve, updated when they change
BookingsA receptionist books. A service often takes a message for a callbackBooks, moves and cancels in your calendar during the call
LanguagesThe ones they speak. Services are often English firstHindi, English and other Indian languages
RecordsWhatever gets written down, or the service's message logEvery call logged, sent to your sheet or WhatsApp
When someone leavesNotice period, hiring and training againNothing to rehire. Retraining is part of the monthly fee

Sources: WorkIndia, receptionist jobs in Delhi, checked 21 October 2026; Caller.digital, AI receptionist India 2026 (a vendor's estimate for Tier-1 cities), checked 21 October 2026. Salaries are before PF and the cost of hiring again. Answering service prices in India are rarely published, so the range is one vendor's estimate. Ask any service for its after-hours and per-call rates.

Request a callbackHear a sample call

Act 03Honest limits

Where a person still wins

An AI receptionist answers every call the same way. Some jobs still belong elsewhere, and we will say so on the call.

Keep these for

  • Greeting visitors at the desk, handling payments and paperwork
  • Upset callers and complaints that need judgment
  • Regulars who expect to talk to someone they know

Act 04How it fits

The setup we recommend

Keep your receptionist for the desk and the people in front of them. Let the AI Receptionist take the calls they cannot: the rush hour, lunch, after closing and Sundays. Your front desk starts the next morning with every caller logged and every booking already in the calendar.

Act 05Clinics

For clinics and doctors

The AI Receptionist is the only service we offer clinics. It is a flat monthly fee, never tied to patients or bookings. It says it is the clinic's AI assistant at the start of every call, gives no medical advice, and never asks patients for reviews or offers discounts, in line with the NMC guidelines of 6 October 2026.

For clinic owners: AI receptionist for clinics

On a clinic line it

  • Says it is the clinic's AI assistant at the start of every call, and again whenever asked.
  • Announces at the start of every call that it is recorded.
  • Never gives medical advice. Symptoms, medicines and reports go to your doctor or staff; emergencies are pointed to emergency services.
  • Never asks patients for reviews, offers discounts or runs promotional messages, in line with the NMC guidelines of 6 October 2026.
  • Handles patient data under the DPDP Act, with a data processing agreement in your contract.

Act 06Sample call

Hear it on the phone

A staged call with synthetic voices and an invented business, run by the same rules a real one is.

Sample callInboundTamil

Books a home blood test in Tamil

Diagnostic lab · Nalam Diagnostics, Chennai (invented)

A son books a full body checkup at home for his father. The receptionist gives the fasting rule and the price, books the slot, and asks a doctor to call about the report instead of reading results itself.

AI demo call

What it did

  • Recording notice given, introduced itself as an AI
  • Fasting instructions given before booking
  • Price quoted from the lab’s rate card
  • Report explanation passed to the lab doctor
  • Home collection booked: tomorrow 7:00 am
  • Address request and technician details sent on WhatsApp

Voice: Sarvam Bulbul, Ritu. Scripted and synthetic: not a recording, not a real customer.

Transcript AI demo call
  1. Hello, Anna Nagar Nalam Diagnostics-க்கு call பண்ணதுக்கு ரொம்ப thanks. இந்த call record ஆகுது. நான் lab-ஓட AI assistant. உங்களுக்கு எப்படி help பண்ணட்டும்?Hello, thank you for calling Nalam Diagnostics, Anna Nagar. This call is recorded. I am the lab’s AI assistant. How can I help?
  2. என் அப்பாவுக்கு வீட்டுலயே ஒரு full body checkup வேணும்.I want a full body checkup for my father, at home.
  3. சரி, நாங்க samples-அ வீட்லயே collect பண்ணுவோம். Test-க்கு முன்னாடி அவர் பத்து, பன்னிரண்டு மணி நேரம் எதுவும் சாப்பிடக் கூடாது. நாளைக்கு காலைல okay-வா?Sure, we collect samples at home. He should not eat anything for ten to twelve hours before the test. Is tomorrow morning okay?
  4. ஆமா, நாளைக்கு காலைல ஏழு மணிக்கு. இதுக்கு எவ்ளோ cost ஆகும்?Yes, tomorrow at 7 am. How much does it cost?
  5. Full body package-க்கு ரெண்டாயிரத்து நானூறு ரூபாய். Home collection free. ஏழு மணிக்கு book பண்ணட்டுமா?The full body package is ₹2,400, and home collection is free. Shall I book 7 am?
  6. ஆமா. Doctor report-அ explain பண்ண முடியுமா?Yes. Can a doctor explain the report?
  7. Report ஒரு நாள்ல WhatsApp-ல வந்துடும். Medical results-அ நானே explain பண்ண முடியாது. அதனால report ready ஆனதும் எங்க doctor உங்களுக்கு call பண்ண சொல்லியிருக்கேன்.The report comes on WhatsApp within a day. I can’t explain medical results myself, so I’ve asked our doctor to call you once it’s ready.
  8. சரி, good.Okay, good.
  9. நாளைக்கு காலைல ஏழு மணிக்கு book பண்ணிட்டேன். Address-அ WhatsApp-ல அனுப்புங்க; technician-ஓட பேரும் அதுல வரும். ரொம்ப thanks!Booked for 7 am tomorrow. Please send the address on WhatsApp; the technician’s name will come there too. Thank you!

Act 07Questions

Before you decide

Is an AI receptionist cheaper than hiring a receptionist?

The AI Receptionist is ₹10,000 a month after a ₹30,000 setup, with 1,000 minutes, while a receptionist in Delhi is ₹10,000 to ₹22,500 a month before PF. It also answers after closing and on Sundays. Most businesses keep their receptionist for the desk and add the AI for the phone.

How is an AI receptionist different from a call answering service?

An answering service puts a person from another company on your calls, usually reading a script and taking messages. The AI Receptionist answers from material you approve, books into your calendar during the call and logs every call for your team.

Will callers know they are talking to an AI?

Yes. Every call starts with the AI saying it is an AI assistant, and a notice that the call is recorded.

What happens when the AI cannot answer?

It takes the caller's details and passes the call or a message to your staff, so your team sees who called and why.

Can clinics use it?

Yes. It is the only service we offer clinics: a flat monthly fee, never tied to patients, with no medical advice and no review requests or discounts, in line with the NMC guidelines of 6 October 2026.

20 minutes

Hear it answer your phone

Tell us who answers your calls today and when the phone rings out. Abhishek maps the setup with you on a 20-minute call.

Request a callbackSee the AI Receptionist