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Act 01AI customer support · WhatsApp · Hinglish

A “my panels make less power” complaint sorted out before a technician drives out

A customer says generation has dropped. The AI support assistant asks for the inverter reading and a photo, spots that the panels need cleaning, and books a technician only for the part that needs one.

Demo business, not a client Prakashdeep Solar Systems, Nagpur is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

The situation. Every service call sends a technician out, even when the panels just need a wash after the dust season.

Demo business, not a clientWhatsApp · Prakashdeep Solar Systems, Nagpur
Finished
WhatsApp BusinessOfficial API
CustomerCustomer: Pichhle mahine se bill zyada aa raha hai. Solar kam bana raha hai lagta hai.The bill has been higher since last month. I think the solar is making less.10:30 am
AI employee: Namaste, main Prakashdeep Solar ki AI support assistant hoon. Inverter screen par aaj ka “today kWh” kitna dikh raha hai? Aur panels ki ek photo bhej dijiye.Hello, I am Prakashdeep Solar’s AI support assistant. What does the inverter screen show for “today kWh”? And please send one photo of the panels.10:30 am
CustomerCustomer: 6.1 kWh. [photo]12:05 pm
AI employee: Photo mein panels par kaafi dhool hai. 3 kW system aam taur par dhoop wale din 11 se 13 kWh banata hai. Pehle panels paani se saaf kar lijiye, bina detergent ke. Kal ka reading bhej dijiye.The photo shows a lot of dust on the panels. A 3 kW system usually makes 11 to 13 kWh on a sunny day. First wash the panels with plain water, no detergent. Please send tomorrow’s reading.12:06 pm
CustomerCustomer: Aaj 11.8 aaya.Today it showed 11.8.Next day
>_Service deskTickets

Next dayResolved: dust. Reading back to normal range. No visit needed. Cleaning reminder set for every 30 days.

Scripted replay. The business is invented, the numbers are demo data, and no real customer is shown.

Act 02When the replay ends

What the business has

The number it moves: Service tickets closed without a visit

  • The complaint is solved without a truck roll.
  • The customer learns what normal output looks like.
  • Technicians go only where something is actually wrong.

Act 03The rules on this job

Inside the lines you draw

  • Says it is an AI in its first message.
  • Anything electrical goes to a technician; no wiring advice.
  • Never mentions a subsidy refund or claim. Service questions only.
  • The business, the people and the numbers are invented. No real customer appears.
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