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Act 01Home interiors · Outbound · Hindi

Chases a final interiors payment and hears the customer's father is in hospital

The AI calls a customer about an ₹84,000 final balance. He says his father is in hospital and every rupee is going there. The AI offers to call later, states the balance from the invoice and the written instalment policy, sends a hardship request to the owner without promising a pause, confirms there are no home visits or calls to family, and agrees the next call at a time he picks.

Demo business, not a client Lakshya Interiors, Jaipur is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.

Act 02The call

Play it, read along

The transcript follows the voice. Lines in Hindi and other Indian languages carry an English translation you can switch on.

Sample callOutboundHindi

Chases a final interiors payment and hears the customer's father is in hospital

Home interiors · Lakshya Interiors, Jaipur (invented)

The AI calls a customer about an ₹84,000 final balance. He says his father is in hospital and every rupee is going there. The AI offers to call later, states the balance from the invoice and the written instalment policy, sends a hardship request to the owner without promising a pause, confirms there are no home visits or calls to family, and agrees the next call at a time he picks.

AI demo call

What it did

  • Offered to call later; no pressure
  • Balance from the invoice; written instalment policy stated
  • Hardship pause sent to the owner, no promise
  • No home visits, no calls to family
  • Next call at the time he chose

Voice: Sarvam Bulbul v4 Flash, Ritu (caller: Rahul). Scripted and synthetic: not a recording, not a real customer.

Transcript AI demo call
  1. नमस्ते, मैं Lakshya Interiors की accounts team से AI assistant बोल रही हूँ। ये call record हो रही है। क्या मेरी बात Deepak Meena जी से हो रही है? आपके घर के interiors के final payment के बारे में call किया है।Hello, I am the AI assistant from the Lakshya Interiors accounts team. This call is recorded. Am I speaking with Deepak Meena ji? I am calling about the final payment for your home interiors.
  2. हाँ, मुझे पता है पैसा बाकी है। पर अभी पापा hospital में हैं, सारा पैसा वहीं जा रहा है।Yes, I know the money is due. But my father is in hospital right now, and all the money is going there.
  3. ये सुनकर दुख हुआ, मैं दुआ करती हूँ कि वो जल्दी ठीक हों। अभी कोई दबाव नहीं है। अगर आप चाहें तो मैं बाद में call कर लूँ, या दो minute में देख लें कि क्या हो सकता है?I am sorry to hear that, and I hope he recovers soon. There is no pressure right now. If you like, I can call later, or we can take two minutes to see what is possible?
  4. अभी बोलो। कितना बाकी है?Tell me now. How much is due?
  5. Handover के बाद के final invoice के हिसाब से चौरासी हज़ार रुपये बाकी हैं, जो दस October को due थे। हमारी लिखित policy में ये रकम बिना किसी extra charge के तीन monthly किश्तों में बाँटी जा सकती है। इससे लंबा कुछ भी owner तय करती हैं।Per the final invoice after handover, ₹84,000 is due, and it was due on 10 October. Our written policy lets this be split into three monthly instalments with no extra charge. Anything longer than that is the owner's decision.
  6. तीन महीने भी मुश्किल है। एक महीना तो मैं कुछ भी नहीं दे पाऊँगा।Even three months is hard. For one month I will not be able to pay anything at all.
  7. समझ गई। एक महीने की रोक मैं खुद approve नहीं कर सकती, ये owner Mrs Bhandari तय करती हैं। मैं आज ही उन्हें आपकी request भेज देती हूँ: एक महीने बाद पहली किश्त, फिर तीन किश्तें। क्या hospital की बात लिखना ठीक रहेगा? इससे ज़्यादा कोई detail नहीं लिखूँगी।Understood. I cannot approve a one-month pause myself; the owner, Mrs Bhandari, decides that. I will send her your request today: the first instalment after one month, then three instalments. Is it okay to mention the hospital? I will not write any more detail than that.
  8. हाँ, लिख दो। पर आप लोग घर पे आदमी तो नहीं भेजोगे? पिछली बार एक दुकान वाले ने भेजा था।Yes, write it. But you people won't send someone to my house, will you? Last time a shop sent someone.
  9. नहीं। Lakshya Interiors किसी को घर नहीं भेजती, और आपके परिवार या पड़ोसियों को call नहीं करती। बात सिर्फ़ आपसे होगी, इसी number पर, उस time पर जो आप बोलें।No. Lakshya Interiors does not send anyone to your home, and does not call your family or neighbours. We will speak only with you, on this number, at the time you choose.
  10. ठीक है। जवाब कब तक आएगा?Okay. When will the answer come?
  11. Mrs Bhandari का जवाब कल शाम तक WhatsApp पर आ जाएगा। अगर रोक approve होती है, तो अगली call मैं बाईस November को करूँगी। उस दिन कौनसा time ठीक रहेगा?Mrs Bhandari's answer will come on WhatsApp by tomorrow evening. If the pause is approved, I will make the next call on 22 November. What time suits you that day?
  12. शाम सात बजे के बाद।After 7 in the evening.
  13. लिख लिया। Recap: चौरासी हज़ार बाकी। एक महीने की रोक और फिर तीन किश्तों की request आज owner के पास, कोई वादा नहीं। घर पर कोई नहीं आएगा, परिवार को कोई call नहीं। जवाब कल शाम WhatsApp पर, अगली call शाम सात बजे के बाद। पापा का ध्यान रखिए, Deepak जी।Noted. Recap: ₹84,000 due. The request for a one-month pause and then three instalments goes to the owner today, with no promise. No one comes to your home, no calls to family. The answer comes on WhatsApp tomorrow evening, and the next call is after 7 pm. Take care of your father, Deepak ji.

Act 03The rules on this call

Honest from the first line

  • It says it is an AI assistant in its first line, and that the call is recorded.
  • It uses only the facts the business gave it. Anything else goes to a person, with a time.
  • No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
  • The business is invented and both voices are AI. No real customer is on the call.
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