Act 01Home interiors · Inbound · Hinglish
Handles a swollen kitchen cabinet two months after handover, without blaming anyone
A homeowner calls angry that his sink cabinet has swollen and wants a free replacement today. The AI checks the warranty terms, collects photos during the call, explains that the cause decides cover and a technician must check it, owns the two handover snags that were never closed, books one visit for everything, and passes his review threat and replacement demand to the project manager.
Demo business, not a client Rachna Modular Interiors, Gurugram is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Handles a swollen kitchen cabinet two months after handover, without blaming anyone
Home interiors · Rachna Modular Interiors, Gurugram (invented)
A homeowner calls angry that his sink cabinet has swollen and wants a free replacement today. The AI checks the warranty terms, collects photos during the call, explains that the cause decides cover and a technician must check it, owns the two handover snags that were never closed, books one visit for everything, and passes his review threat and replacement demand to the project manager.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- File pulled: handover 20 Aug, 10-year warranty, 2 snags still open
- Owned the missed snags
- Photos collected during the call
- Warranty terms read. Cause left to the technician
- Damage-limiting step given: close the valve
- Replacement demand and review threat to the project manager
- One visit booked for the cabinet and both snags
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Rachna Modular Interiors, after-sales support। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। बताइए, क्या problem है?Hello, Rachna Modular Interiors, after-sales support. I am the AI assistant here, and this call is recorded. Tell me, what is the problem?
- Callerदो महीने पहले kitchen handover हुई थी। आज sink के नीचे वाला cabinet पूरा फूल गया है, door बंद नहीं हो रहा। साढ़े चार लाख की kitchen दो महीने में खराब? मुझे आज ही नया cabinet चाहिए, free में।The kitchen was handed over two months ago. Today the cabinet under the sink has completely swollen, the door will not close. A ₹4.5 lakh kitchen ruined in two months? I want a new cabinet today, free.
- AI employeeये सच में परेशान करने वाली बात है, नई kitchen में ऐसा होना। मैं अभी आपकी project file खोलती हूँ। Project ID या registered mobile बता दीजिए।That is really upsetting, in a new kitchen. Let me open your project file now. Please give your project ID or registered mobile.
- CallerRM पाँच पाँच दो एक। Sector सत्तर।RM-5521. Sector 70.
- AI employeeधन्यवाद Mr Chawla। Handover बीस अगस्त को हुई थी। Sink unit BWP ply की है, और cabinets पर दस साल की warranty है, manufacturing defect के लिए। एक बात और दिख रही है, handover के समय दो snags note हुए थे, एक loose hinge और एक drawer channel, और दोनों अभी तक open हैं।Thank you, Mr Chawla. Handover was on 20 August. The sink unit is BWP ply, and the cabinets carry a ten-year warranty for manufacturing defects. I can also see that two snags were noted at handover, a loose hinge and a drawer channel, and both are still open.
- Callerहाँ! वो भी आज तक कोई ठीक करने नहीं आया। तीन बार बोल चुका हूँ।Yes! Nobody has come to fix those either. I have said it three times.
- AI employeeउसके लिए मैं माफ़ी चाहती हूँ, वो दो snags हमारी तरफ़ से छूटे हैं। अब cabinet के बारे में, क्या आप अभी फूले हुए हिस्से की दो-तीन photos इसी number पर WhatsApp कर सकते हैं? खासकर sink के pipe के आस-पास की।I apologise for that; those two snags were missed on our side. Now about the cabinet, could you WhatsApp two or three photos of the swollen part to this number now? Especially around the sink pipe.
- Callerभेज रहा हूँ... ये लो।Sending... there.
- AI employeePhotos आ गईं, धन्यवाद। Cabinet का base और पीछे का panel फूला हुआ है, और pipe के joint के पास पानी का निशान दिख रहा है। ये किस वजह से हुआ, ये मैं photo से तय नहीं कर सकती। अगर ये board का manufacturing defect है, तो warranty में replacement होगा।The photos are in, thank you. The cabinet base and back panel are swollen, and there is a water mark near the pipe joint. I cannot decide the cause from a photo. If it is a manufacturing defect in the board, the replacement comes under warranty.
- Callerऔर अगर नहीं हुआ तो? आप बोलोगे pipe leak था, आपकी गलती नहीं?And if not? You will say the pipe was leaking, not your fault?
- AI employeeआपकी चिंता सही है, इसलिए मैं अभी कुछ भी तय नहीं कर रही। Warranty card में लिखा है कि plumbing leak से हुआ नुकसान cover नहीं है, लेकिन leak किस वजह से है, और sink का plumbing connection किसने किया, ये technician check करेंगे। अगर connection हमारी team ने किया था, तो वो हमारी ज़िम्मेदारी है।Your worry is fair, which is why I am not deciding anything now. The warranty card says damage from a plumbing leak is not covered, but the technician will check what caused the leak and who made the sink's plumbing connection. If our team made that connection, it is our responsibility.
- CallerConnection आपके ही plumber ने किया था, handover वाले दिन।Your own plumber made the connection, on handover day.
- AI employeeये बात मैंने file में note कर दी है। Technician installation records से भी ये check करेंगे। तब तक एक काम कीजिए, sink के नीचे का valve बंद रखिए और cabinet को सूखा रखिए, ताकि नुकसान और ना बढ़े।I have noted that in the file. The technician will also check it against the installation records. Meanwhile, please keep the valve under the sink closed and the cabinet dry, so the damage does not spread.
- Callerदेखो, अगर ये ठीक नहीं हुआ ना, तो मैं हर जगह review डालूँगा। Instagram पर भी।Look, if this is not fixed, I will post reviews everywhere. On Instagram too.
- AI employeeअपना अनुभव लिखना आपका हक़ है। मैं बस चाहती हूँ कि पहले आपको सही समाधान मिले। आपकी replacement की माँग और ये पूरी बात मैंने project manager Ms Shweta को भेज दी है। वो आज शाम तक आपको call करेंगी।Writing about your experience is your right. I just want you to get the right fix first. I have sent your replacement demand and this whole conversation to the project manager, Ms Shweta. She will call you by this evening.
- CallerTechnician कब आएगा? आज?When will the technician come? Today?
- AI employeeआज के slots भर चुके हैं। कल सुबह दस से बारह का slot है। उसी visit में technician cabinet check करेंगे, और hinge और drawer channel वाले दोनों पुराने snags भी ठीक करेंगे, ताकि आपको तीन बार ना बुलाना पड़े।Today's slots are full. There is a slot tomorrow between 10 and 12. In the same visit the technician will check the cabinet and also fix both old snags, the hinge and the drawer channel, so you do not have to call three times.
- Callerठीक है, कल दस बजे। देर हुई तो फिर call करूँगा।Okay, tomorrow at 10. If they are late, I will call again.
- AI employeeTechnician निकलते ही उनका नाम और live location आपको WhatsApp पर आएगा। Recap: कल दस से बारह visit, cabinet की जाँच और दोनों snags एक साथ। Valve बंद रखिए। Ms Shweta का call आज शाम। Photos file में हैं। धन्यवाद, Mr Chawla।As soon as the technician leaves, his name and live location will come to you on WhatsApp. Recap: visit tomorrow 10 to 12, cabinet inspection and both snags together. Keep the valve closed. Ms Shweta calls this evening. The photos are in the file. Thank you, Mr Chawla.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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