Act 01Home interiors · Outbound · English
Calls back a 'just browsing' interiors lead who wants a price on the phone
The AI calls a couple who filled a website form for a 3BHK in a new apartment. He says they are just browsing and wants a full-home price on the phone. The AI refuses to quote a number that would mislead, gives the real price drivers and a ballpark only from the published package page, respects that they are not ready, offers a free measurement visit after possession, and books a follow-up on his terms.
Demo business, not a client Nook and Grain Interiors, Bengaluru is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Calls back a 'just browsing' interiors lead who wants a price on the phone
Home interiors · Nook and Grain Interiors, Bengaluru (invented)
The AI calls a couple who filled a website form for a 3BHK in a new apartment. He says they are just browsing and wants a full-home price on the phone. The AI refuses to quote a number that would mislead, gives the real price drivers and a ballpark only from the published package page, respects that they are not ready, offers a free measurement visit after possession, and books a follow-up on his terms.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Refused to quote a misleading phone price
- Explained the four price drivers behind different quotes
- Written starting point from the published package page
- Contact limited to one check-in, on the buyer's terms
- Free rough layout offered from the floor plan
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeHi, this is the AI assistant from Nook and Grain Interiors. This call is recorded. You filled our website form yesterday for a three-bedroom home in Whitefield. Is this a good time for three minutes?
- CallerUh, yes, but honestly we are just browsing. Possession is in March. Can you just tell me what a full home costs? Everyone gives a different number.
- AI employeeFair enough, and browsing early is smart. I will not give you one number on the phone, because without measurements it would be a guess and probably wrong. What I can tell you is what moves the price, so the numbers you are hearing start to make sense. Is that useful?
- CallerOkay, go on.
- AI employeeFour things. One, how many rooms get wardrobes and the kitchen size. Two, materials: plywood grade and laminate versus acrylic or veneer. Three, false ceiling and lighting. Four, loose furniture, which many quotes leave out. When two quotes differ a lot, it is usually because one leaves out the ceiling or furniture.
- CallerThat makes sense, one guy did not include the ceiling at all. But roughly? Five lakh? Fifteen?
- AI employeeOur published packages page shows starting prices for a kitchen plus wardrobes in a three-bedroom, with exactly what is included. I am sending you that link now, so you have a written starting point instead of my guess. Your final number depends on the four things I mentioned.
- CallerFine. But I do not want sales calls every day for the next five months.
- AI employeeUnderstood, and I will note that. How about this: no calls until you tell me otherwise, except one check-in in mid-February, a month before possession. Would that work, or would you rather we wait for you to call?
- CallerMid-February is fine. My wife will want to see designs before that, though.
- AI employeeThen I can email a short design brief, ten questions about how you use each room, and a few kitchen layouts that suit Whitefield three-bedroom plans. No call needed. If you send us the builder's floor plan, our designer can do a rough layout for free, with no obligation.
- CallerOkay, the floor plan I have. I will send it.
- AI employeeGreat. One more practical thing: after possession, measurements are free, and the builder usually allows interior work only after handover, so book the measurement visit for the first week after you get the keys. I will note March for that.
- CallerGood to know. Thanks, this was less painful than I expected.
- AI employeeGlad to hear it. Recap: the packages link and design brief are coming by email; you send the floor plan for a free rough layout; no calls until one check-in in mid-February; measurement visit in the first week after possession. Have a good evening.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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