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Act 01AI sales executive · WhatsApp · Hinglish

A COD order confirmed on WhatsApp before it ships, with the address fixed

A cash-on-delivery order arrives with a vague address. The AI assistant confirms the order, fixes the landmark and offers a UPI link, so the parcel doesn’t come back as RTO.

Demo business, not a client Kesar Kitchenware, Surat is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

यह रीप्ले हिंदी में देखें

The situation. COD orders that are never confirmed come back as returns, and every return costs two-way shipping. This customer opted in to WhatsApp updates at checkout.

Demo business, not a clientWhatsApp · Kesar Kitchenware, Surat
Finished
>_Store ordersCheckout webhook

15:30:02New COD order #4471: steel kadhai set, ₹1,899. Address: “near bus stand, Navsari”. Demo data.

15:30:05Address score low: no house number or landmark. Confirmation started.

15:36:30Order #4471 confirmed. Address updated with landmark. Label printed for pickup at 6 pm.

WhatsApp BusinessOfficial API
AI employee: Namaste! Main Kesar Kitchenware ki AI assistant hoon. Aapka order #4471, steel kadhai set ₹1,899, cash on delivery. Kya yeh order confirm hai?Hello! I am Kesar Kitchenware’s AI assistant. Your order #4471, steel kadhai set ₹1,899, cash on delivery. Is this order confirmed?3:30 pm
CustomerCustomer: Haan confirm.Yes, confirmed.3:34 pm
AI employee: Dhanyavaad. Courier ko ghar dhoondne mein dikkat na ho, isliye ghar ka number aur ek landmark bata dijiye.Thank you. So the courier can find you, please share the house number and a landmark.3:34 pm
CustomerCustomer: B-12 Shanti Society, bus stand ke peeche, Sai mandir ke saamne.B-12 Shanti Society, behind the bus stand, opposite the Sai temple.3:36 pm
AI employee: Updated. If you like, you can pay now on UPI and skip cash at the door. Here is the store’s payment link. Otherwise pay the courier as planned. Expected delivery: Mon 26 Oct.3:36 pm

Scripted replay. The business is invented, the numbers are demo data, and no real customer is shown.

Act 02When the replay ends

What the business has

The number it moves: COD orders confirmed before dispatch

  • The order is confirmed before it is packed.
  • The courier gets an address it can actually find.
  • The customer gets a choice to prepay, with no pressure.

Act 03The rules on this job

Inside the lines you draw

  • Says it is an AI in its first message.
  • Messages only customers who opted in at checkout, through approved templates.
  • Payment only through the store’s own link.
  • The business, the people and the numbers are invented. No real customer appears.
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