Act 01B2B sellers · Outbound · Hinglish
Calls back a portal enquiry for 10,000 boxes and holds price without losing the buyer
Minutes after a B2B portal enquiry, the AI calls a procurement buyer who wants 10,000 five-ply boxes, a lower rate than a rival, 60 days credit and delivery in a week. It confirms specs, quotes from the slab rate card, explains what the rival's rate may leave out, sends the credit ask to the owner, offers a free sample, switches to English when he does, and books the quote review.
Demo business, not a client Kalyani Corrugated Boxes, Bawana is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
OutboundHinglish
Calls back a portal enquiry for 10,000 boxes and holds price without losing the buyer
B2B sellers · Kalyani Corrugated Boxes, Bawana (invented)
Minutes after a B2B portal enquiry, the AI calls a procurement buyer who wants 10,000 five-ply boxes, a lower rate than a rival, 60 days credit and delivery in a week. It confirms specs, quotes from the slab rate card, explains what the rival's rate may leave out, sends the credit ask to the owner, offers a free sample, switches to English when he does, and books the quote review.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Called back the portal enquiry within 10 minutes
- Specs confirmed. Quoted from the slab rate card
- Held price: compared GSM, bursting strength, delivery
- Free logo sample offered with a test report
- 60-day credit sent to the owner, not promised
- Honest lead time. Plain-box bridge offered
- Quote PDF sent. Review call booked Monday 11 am
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, मैं Kalyani Corrugated Boxes की AI assistant बोल रही हूँ। आपने दस minute पहले B2B portal पर five-ply boxes के लिए enquiry डाली थी। ये call record हो रही है। अभी दो मिनट बात हो सकती है?Hello, I am the AI assistant from Kalyani Corrugated Boxes. You posted an enquiry for five-ply boxes on a B2B portal ten minutes ago. This call is recorded. Can we talk for two minutes?
- Callerहाँ बोलो, जल्दी। तीन suppliers के calls आ चुके हैं। Rate बताओ।Yes, go on, quickly. Three suppliers have already called. Tell me the rate.
- AI employeeजी। Rate size और paper पर depend करता है, तो बस तीन चीज़ें confirm कर लूँ: box का size, कितने kg का load, और printing चाहिए या plain?Sure. The rate depends on size and paper, so let me confirm three things: the box size, the load in kg, and whether you need printing or plain?
- CallerEighteen by twelve by twelve inch। लगभग आठ kg का माल जाएगा। एक colour का logo print। Quantity दस हज़ार, हर महीने।18 by 12 by 12 inches. About 8 kg of goods. A one-colour logo print. Quantity 10,000, every month.
- AI employeeसमझ गई। आठ kg के लिए हम पाँच-ply, एक सौ पचास GSM kraft suggest करते हैं। Rate card में दस हज़ार से ऊपर के slab पर, एक colour print के साथ, अड़तीस रुपये पचास पैसे per box है, GST अलग, Delhi NCR delivery शामिल।Understood. For 8 kg we suggest five-ply, 150 GSM kraft. On the rate card, the slab above 10,000, with one-colour print, is ₹38.50 per box, GST extra, Delhi NCR delivery included.
- Callerअड़तीस पचास? एक supplier चौंतीस में दे रहा है। चार रुपये ज़्यादा, दस हज़ार पर चालीस हज़ार महीना! Match करो, वरना बात खत्म।₹38.50? One supplier is giving it at ₹34. Four rupees more, that is ₹40,000 a month on 10,000! Match it, or we are done.
- AI employeeसीधी बात बताती हूँ। Rate कम करना मेरे हाथ में नहीं है। बस उनसे ये पूछ लीजिए: paper का GSM कितना है, bursting strength कितनी है, और delivery charge rate में शामिल है या अलग। कई बार कम GSM वाला box transit में फट जाता है, और वो नुकसान box के rate से कहीं ज़्यादा होता है।Let me be straight. Lowering the rate is not in my hands. Just ask them: what GSM is the paper, what is the bursting strength, and is delivery included in the rate or extra. Sometimes a lower-GSM box bursts in transit, and that loss is far bigger than the box rate.
- CallerLook, I know packaging. I have been buying for ten years. Paper same है, उन्होंने बोला one-fifty GSM.Look, I know packaging. I have been buying for ten years. The paper is the same; they said 150 GSM.
- AI employeeUnderstood, you know this better than most. Then the fairest test is a sample. We can send five sample boxes with your logo, free, within three working days, along with the bursting strength test report. You can test both side by side.Understood, you know this better than most. Then the fairest test is a sample. We can send five sample boxes with your logo, free, within three working days, along with the bursting strength test report. You can test both side by side.
- CallerOkay, send the sample. Second thing, payment terms. We need sixty days credit.Okay, send the sample. Second thing, payment terms. We need sixty days credit.
- AI employeeOur standard terms for new accounts are fifty percent advance on the first order and thirty days after that. Sixty days is a decision for our owner, Mr Kalyani, and I don't want to promise it. I've sent him your request with the volume, ten thousand a month, so he can call you with an answer.Our standard terms for new accounts are fifty percent advance on the first order and thirty days after that. Sixty days is a decision for our owner, Mr Kalyani, and I don't want to promise it. I've sent him your request with the volume, ten thousand a month, so he can call you with an answer.
- CallerAnd delivery? Our first lot is needed in seven days.And delivery? Our first lot is needed in seven days.
- AI employeeFrom sample approval, our production slot is eight to ten working days for printed boxes. Seven days from today is not possible with printing, and I'd rather tell you now. One option: if you need the first lot urgently, two thousand plain boxes can go in four days, and the printed lot follows.From sample approval, our production slot is eight to ten working days for printed boxes. Seven days from today is not possible with printing, and I'd rather tell you now. One option: if you need the first lot urgently, two thousand plain boxes can go in four days, and the printed lot follows.
- Callerहम्म, ये ठीक है। Plain वाले का rate?Hmm, that works. And the rate for plain ones?
- AI employeePlain पाँच-ply, उसी size में, दो हज़ार की quantity पर पैंतीस रुपये per box, GST अलग। मैं दोनों rates, sample का date और GST details के साथ एक proper quotation PDF अभी WhatsApp और email पर भेज रही हूँ।Plain five-ply, same size, at 2,000 quantity is ₹35 per box, GST extra. I am sending a proper quotation PDF with both rates, the sample date and GST details on WhatsApp and email now.
- Callerठीक है। Sample आने के बाद बात करते हैं।Okay. Let us talk after the sample arrives.
- AI employeeबिलकुल। Sample शुक्रवार तक आपके Okhla warehouse पर, logo file WhatsApp पर भेज दीजिए। Mr Kalyani credit के बारे में कल call करेंगे। Sample के बाद सोमवार ग्यारह बजे quote review call रख दूँ?Of course. Sample at your Okhla warehouse by Friday; please WhatsApp the logo file. Mr Kalyani will call about credit tomorrow. Shall I set a quote review call for Monday at 11 after the sample?
- Callerरख दो। Logo भेजता हूँ।Set it. I will send the logo.
- AI employeeDone. Recap: पाँच printed samples, free, शुक्रवार तक, test report के साथ। Printed अड़तीस पचास, plain पैंतीस, GST अलग। Urgent के लिए दो हज़ार plain चार दिन में। Credit का जवाब Mr Kalyani से कल। Review call सोमवार ग्यारह बजे। धन्यवाद!Done. Recap: five printed samples, free, by Friday, with a test report. Printed ₹38.50, plain ₹35, GST extra. 2,000 plain in four days if urgent. Mr Kalyani answers on credit tomorrow. Review call Monday at 11. Thank you!
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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