Act 01Wedding venue · Inbound · Hindi
Saves a wedding booking through a guest drop, a date clash and a cancel threat
A bride's father wants to cut guests from 600 to 400, add a sangeet on a date that is already booked, and threatens to cancel and take his ₹3 lakh advance back. The AI reads the contract, recalculates the bill, offers the smaller hall or another date, computes the exact cancellation refund, compares against a cheaper rival item by item, sends the discount ask to the GM, and he stays.
Demo business, not a client Shehnai Greens Banquets, Chhattarpur is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
InboundHindi
Saves a wedding booking through a guest drop, a date clash and a cancel threat
Wedding venue · Shehnai Greens Banquets, Chhattarpur (invented)
A bride's father wants to cut guests from 600 to 400, add a sangeet on a date that is already booked, and threatens to cancel and take his ₹3 lakh advance back. The AI reads the contract, recalculates the bill, offers the smaller hall or another date, computes the exact cancellation refund, compares against a cheaper rival item by item, sends the discount ask to the GM, and he stays.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Booking pulled: 600-guest guarantee, ₹2,600/plate, ₹3 lakh advance
- Contract checked: revision allowed. New total ₹10.4 lakh
- Date clash found. Offered smaller hall or 9 Dec
- Rival quote: compared on items, decor, overtime, parking
- Exact cancellation refund computed: ₹1.5 lakh back
- Discount request sent to the GM, call this evening
- 9 Dec Grand Hall on a free 48-hour hold
- Revised quote sent. Final-count deadline 12 Nov
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Shehnai Greens Banquets। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या मदद कर सकती हूँ?Hello, Shehnai Greens Banquets. I am the AI assistant here, and this call is recorded. How can I help you?
- Callerबारह दिसंबर को मेरी बेटी की शादी आपके यहाँ book है। अब guest कम हो गए हैं, छह सौ की जगह चार सौ आएँगे। और दस तारीख को sangeet भी करना है। आपके manager का phone नहीं लग रहा।My daughter's wedding is booked at your place on 12 December. Now the guests have reduced: 400 will come instead of 600. And we also want a sangeet on the 10th. Your manager's phone is not getting through.
- AI employeeबधाई हो! शादी की तैयारी में ये बदलाव होते ही रहते हैं, मैं दोनों बातें अभी देख लेती हूँ। Booking ID या registered mobile बता दीजिए।Congratulations! Changes like this are common while planning a wedding; let me check both right now. Please give your booking ID or registered mobile.
- CallerSG एक दो एक दो, Malhotra के नाम पर।SG-1212, in the name of Malhotra.
- AI employeeधन्यवाद Malhotra जी। Booking है: बारह दिसंबर, Grand Hall, छह सौ guests की minimum guarantee, छब्बीस सौ रुपये per plate, यानी total पंद्रह लाख साठ हज़ार। तीन लाख advance जमा है।Thank you, Malhotra ji. The booking is: 12 December, Grand Hall, minimum guarantee of 600 guests, ₹2,600 per plate, so ₹15.6 lakh in total. ₹3 lakh advance is paid.
- Callerहाँ। तो चार सौ कर दीजिए।Yes. So make it 400.
- AI employeeआपके contract में लिखा है कि guarantee शादी से तीस दिन पहले तक बदली जा सकती है। आज इक्यावन दिन बाकी हैं, तो बदल सकते हैं। चार सौ guests पर total दस लाख चालीस हज़ार आएगा। Advance का तीन लाख इसी में adjust होगा।Your contract says the guarantee can be revised up to 30 days before the wedding. There are 51 days left, so it can be changed. At 400 guests, the total comes to ₹10.4 lakh. The ₹3 lakh advance gets adjusted in that.
- Callerठीक है। अब sangeet, दस दिसंबर, Grand Hall में ही।Okay. Now the sangeet, 10 December, in the Grand Hall itself.
- AI employeeमैं calendar देख रही हूँ। दस दिसंबर को Grand Hall पहले से book है। दो options हैं: उसी दिन हमारा Mehfil Hall, जिसमें ढाई सौ लोग आराम से आते हैं, या नौ दिसंबर को Grand Hall खाली है।I am checking the calendar. The Grand Hall is already booked on 10 December. There are two options: our Mehfil Hall the same day, which seats 250 comfortably, or the Grand Hall is free on 9 December.
- Callerये क्या बात हुई? मैंने सोचा था सब एक ही जगह आराम से हो जाएगा। ऊपर से आपके rates भी ज़्यादा हैं। Chhattarpur में ही एक venue तीन सौ रुपये कम में दे रहा है।What is this? I thought everything would happen comfortably in one place. And your rates are higher too. A venue in Chhattarpur itself is offering it for ₹300 less.
- AI employeeतुलना करना बिलकुल सही है, इतना बड़ा खर्च है। बस उनका quote इन चीज़ों पर मिला लीजिए: menu में कितने items हैं, decor शामिल है या अलग, रात ग्यारह के बाद overtime charge कितना है, और parking valet के साथ है या नहीं। हमारे छब्बीस सौ में बत्तीस items, basic decor और valet parking शामिल हैं।Comparing is completely right with an expense this big. Just match their quote on these: how many menu items, whether decor is included or extra, the overtime charge after 11 pm, and whether parking comes with valet. Our ₹2,600 includes 32 items, basic decor and valet parking.
- Callerअरे, ये सब बाद की बातें हैं। मुझे लगता है मैं booking cancel करके वहीं चला जाऊँ। मेरा तीन लाख वापस कीजिए।Oh, all this is for later. I think I should cancel the booking and go there. Give me my ₹3 lakh back.
- AI employeeये फ़ैसला पूरी तरह आपका है, और मैं आपको सही हिसाब बता देती हूँ ताकि आप जानकारी के साथ तय करें। Contract के cancellation slab के हिसाब से, शादी से साठ से तीस दिन पहले cancel करने पर advance का पचास percent कटता है। यानी आज cancel करें तो एक लाख पचास हज़ार वापस होगा।That decision is entirely yours, and let me give you the right numbers so you decide with full information. Per the contract's cancellation slab, cancelling 60 to 30 days before the wedding forfeits 50 percent of the advance. So if you cancel today, ₹1.5 lakh comes back.
- Callerडेढ़ लाख कट जाएगा? ये तो लूट है!₹1.5 lakh gets cut? This is robbery!
- AI employeeसमझ सकती हूँ, ये बड़ी रकम है। इसीलिए दोनों रास्ते साथ रखती हूँ। पहला, cancel करें, डेढ़ लाख का नुकसान, और नई जगह पर फिर से advance। दूसरा, यहीं रहें, guests चार सौ, total पाँच लाख बीस हज़ार कम, और sangeet नौ तारीख को Grand Hall में। उसमें कोई cancellation loss नहीं।I understand, it is a big amount. That is why I am putting both paths side by side. One, cancel: a ₹1.5 lakh loss, and a fresh advance at the new place. Two, stay here: 400 guests, ₹5.2 lakh less in total, and the sangeet on the 9th in the Grand Hall. No cancellation loss in that.
- Callerहम्म... नौ तारीख? Pandit जी से पूछना पड़ेगा। Sangeet का per plate कितना होगा?Hmm... the 9th? I will have to ask Pandit ji. What will the sangeet cost per plate?
- AI employeeSangeet का snacks और dinner package बाईस सौ रुपये per plate है, minimum दो सौ guests। DJ और stage lighting उसमें शामिल हैं।The sangeet snacks-and-dinner package is ₹2,200 per plate, minimum 200 guests. DJ and stage lighting are included.
- Callerदोनों function एक साथ ले रहा हूँ, कुछ discount तो बनता है। दोनों पर दो सौ रुपये कम कीजिए।I am taking both functions together, some discount is due. Make it ₹200 less on both.
- AI employeeDiscount तय करना मेरे हाथ में नहीं है। ये request मैं अभी हमारे General Manager Mr Bedi को भेज रही हूँ, दोनों functions की पूरी details के साथ। वो आज शाम तक आपको call करेंगे।Deciding a discount is not in my hands. I am sending this request to our General Manager, Mr Bedi, right now, with full details of both functions. He will call you by this evening.
- Callerठीक है। तब तक नौ तारीख hold कर लीजिए, कोई और ना ले ले।Okay. Until then, hold the 9th so nobody else takes it.
- AI employeeनौ दिसंबर का Grand Hall अड़तालीस घंटे के लिए आपके नाम पर soft hold कर दिया है, बिना किसी charge के। उसके बाद confirm करने के लिए sangeet का पचास हज़ार advance लगेगा।I have put a 48-hour soft hold on the Grand Hall for 9 December in your name, at no charge. After that, confirming needs a ₹50,000 sangeet advance.
- Callerठीक है। और शादी वाला चार सौ कर दीजिए।Okay. And make the wedding 400.
- AI employeeहो गया। Revised quote भेज रही हूँ: शादी, बारह दिसंबर, चार सौ guests, दस लाख चालीस हज़ार, advance तीन लाख adjust। Sangeet, नौ दिसंबर, Grand Hall, अड़तालीस घंटे का hold। Discount की request Mr Bedi के पास, call आज शाम। और अगर final guest count फिर बदले, तो याद रखिए, बारह नवंबर आखिरी तारीख है।Done. Sending the revised quote: wedding, 12 December, 400 guests, ₹10.4 lakh, ₹3 lakh advance adjusted. Sangeet, 9 December, Grand Hall, 48-hour hold. Discount request with Mr Bedi, call this evening. And if the final count changes again, remember 12 November is the last date.
- Callerअच्छा, बारह नवंबर। ठीक है, note कर लिया।Okay, 12 November. Fine, noted.
- AI employeeधन्यवाद Malhotra जी। Pandit जी से नौ तारीख पूछकर बता दीजिएगा। बेटी को हमारी तरफ़ से ढेर सारी शुभकामनाएँ!Thank you, Malhotra ji. Please confirm the 9th after asking Pandit ji. Many good wishes to your daughter from all of us!
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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